Who you are

• You are a fit for this role, if you have:
• Lead multiple managers across entire business segment portfolio spanning design, research, content design, and accessibility disciplines
• Develop managers into strong people leaders who can coach and develop their own teams independently
• Set talent strategy for segment including hiring plans, succession planning, and leadership development programs with multiple ready-now successors for each manager role

What the job involves

• Thomson Reuters is seeking a Senior Director of UX Design and Research to lead our Tax & Accounting (TAAP) and Corporate Tax & Trade (CT&T) Product Families
• In this role, you will lead multiple managers across product design teams comprising designers, researchers, content designers, and accessibility specialists
• You will drive our AI product transformation across complex applications and problem spaces, partnering with segment product leadership, engineering executives, and senior stakeholders to deliver experiences that empower our customers—from small entrepreneurs to large corporations and government clients across the globe—to confidently navigate their most complex challenges
• As a Senior Director of UX Design and Research, you will set segment-level design strategy aligned to multi-year business goals, drive resource allocation across products including acquisition integration, and be accountable for segment design maturity and capability building
• You will shape how AI-powered experiences balance innovation with responsible design practices while driving measurable business impact across your segment portfolio
• Segment-Level Strategy & Vision:
• Drive segment-level design strategy aligned to multi-year business goals, defining strategic themes that guide annual investment priorities
• Articulate how design capabilities enable competitive advantage and shape segment roadmap by identifying high-value experience improvements
• Partner with segment President and business leaders to set segment experience vision that drives measurable business outcomes
• Lead the design of AI-powered experiences including agentic workflows, generative interactions, and human-in-the-loop systems across your segment
• Establish design standards for AI patterns, prompt design guidelines, evaluation criteria, and responsible AI practices across segment
• Build diverse leadership pipeline with intentional development investments including executive coaching, rotational assignments, and stretch projects
• Create segment culture aligned to organizational values through visible leadership and accountability with strong manager effectiveness and retention
• Operational Excellence & Scale:
• Optimize segment operations for scale and quality, designing operating model that balances autonomy and alignment across multiple teams
• Implement segment-wide metrics tied to business outcomes with regular reviews including customer satisfaction, time-to-market, design system adoption, and team effectiveness
• Ensure consistent quality standards while enabling team flexibility through governance model and design system
• Drive resource allocation across products including multiple annual acquisition integrations
• Drive continuous improvement culture with measurable impact in team effectiveness scores
• AI & Innovation Leadership:
• Partner with data science and engineering leadership to shape AI model requirements and align system behaviors with user needs at scale
• Translate model behaviors, data inputs, and system limitations into coherent UX patterns that drive user trust and adoption across segment
• Establish segment AI design capabilities and standards, ensuring teams can design transparency moments, safety guardrails, override options, and recovery states
• Drive responsible AI practices including transparency, fairness, bias mitigation, and user empowerment across all segment products
• Executive Influence & Stakeholder Management:
• Influence segment executive team and cross-segment peers through strategic partnership and thought leadership
• Partner with segment leaders on strategic initiatives, presenting design impact regularly to executive leadership
• Evangelize design value in executive forums and board updates, connecting design to business outcomes and competitive advantage
• Broker cross-segment collaboration on enterprise customer needs and shared platform initiatives
• Mentor design leaders across organization and serve as design advocate at executive level
• Customer-Centric Strategy:
• Drive customer-centric strategy across segment by synthesizing customer insights to identify systemic issues and opportunities affecting multiple products
• Shape segment strategy based on deep customer understanding from research, account reviews, and executive relationships
• Serve as credible customer voice with segment executives and key accounts, presenting insights regularly to leadership team
• Ensure segment teams have access to customer insights and research capabilities with appropriate annual budget for research tools, studies, and staff
• Establish segment customer satisfaction goals with accountability through regular reviews
• Represent segment in customer advisory boards with strategic accounts and strategic account reviews

The application process

• Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process
• Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review
• The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role