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Lifecycle Marketing Manager

EverCommerce5 days ago
Remote
Canada
CA$65,338 - CA$80,021/yearly
Senior Level

Top Benefits

Flexible work location: in-office, remote, or hybrid
Robust health and wellness benefits, annual wellness stipend
Professional development support via Udemy

About the role

Who you are

  • Bachelor’s degree in Marketing, Business, or a related field
  • 5–7+ years of experience in lifecycle marketing, growth marketing, or customer marketing roles
  • Experience owning customer journeys tied to business outcomes, not just channel execution
  • Strong analytical and quantitative skills, with experience using data to inform decisions
  • Proven ability to collaborate cross-functionally and influence without direct authority
  • Experience working in B2B SaaS or Product-Led Growth (PLG) environments
  • Experience working with marketing automation platforms such as Braze, Iterable, HubSpot, or similar
  • Exposure to feature adoption, monetization, or payments-related initiatives
  • Experience partnering closely with Product and Product Marketing teams
  • Comfort with directional impact modeling or customer economics

What the job involves

  • We’re looking for a Marketing Manager, Lifecycle & Growth to join the EverPro Marketing team, supporting Joist
  • In this role, you’ll be responsible for driving lifecycle-led business impact by designing, executing, and optimizing customer engagement initiatives that support activation, retention, feature adoption, and revenue growth
  • You’ll operate at the intersection of Lifecycle Marketing, Product, Product Marketing, Growth, and Data—translating business priorities and customer insights into experiences that meaningfully influence customer behavior
  • This role is ideal for a marketer who thinks in customer journeys, applies data to decision-making, and wants ownership over initiatives that directly impact business outcomes in a Product-Led Growth (PLG) environment
  • Customer Lifecycle Strategy & Experience Direction
  • Own lifecycle experience direction for assigned journeys, segments, or initiatives
  • Define which customers experiences are for, what customer need or opportunity they address, and what behavior or outcome they are intended to influence
  • Design end-to-end lifecycle experiences across email, push notifications, and in-app messaging
  • Ensure lifecycle touchpoints work in concert with product experiences to support customer success and growth
  • Business Impact & Growth Contribution
  • Translate business priorities into lifecycle initiatives that drive activation, retention, adoption, and monetization
  • Develop clear hypotheses for how lifecycle initiatives will contribute to business goals
  • Size expected impact directionally using assumptions, ranges, and customer economics
  • Prioritize initiatives based on potential impact, customer value, and feasibility
  • Cross-Functional Collaboration
  • Partner closely with Product, Product Marketing, Growth, Payments, and Data teams
  • Collaborate with Product Marketing Managers to ensure lifecycle messaging reflects approved positioning and customer readiness
  • Use customer insights and performance data to influence decisions and align stakeholders
  • Escalate tradeoffs or conflicts when lifecycle initiatives have broader portfolio impact
  • Initiative Management & Execution
  • Own execution of complex lifecycle and growth-related initiatives within assigned scope
  • Coordinate timelines, dependencies, and handoffs across Marketing and partner teams
  • Balance multiple initiatives while adapting to shifting business priorities
  • Partner with marketing automation, creative, and analytics teams to bring experiences to life
  • Performance Analysis, Experimentation & Optimization
  • Monitor lifecycle performance using shared measurement frameworks
  • Design and run experiments to test new approaches and optimize outcomes
  • Analyze results to identify drivers of success or underperformance
  • Translate learnings into clear recommendations for iteration and scale
  • Collaboration & Thought Leadership
  • Act as an informal advisor to peers on lifecycle best practices and customer engagement
  • Share insights and learnings that improve cross-team effectiveness
  • Contribute to continuous improvement of lifecycle and growth practices across Marketing

Benefits

  • Flexibility to work where/how you want – in-office, remote, or hybrid
  • Robust health and wellness benefits, including an annual wellness stipend
  • Continued investment in your professional development through Udemy
  • 401k with company match
  • Flexible and generous paid time off
  • Employee Stock Purchase Program

About EverCommerce

Software Development
1001-5000

EverCommerce is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, integrated payment acceptance, marketing technology, and customer engagement applications.

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