Chief of Staff and Operations

The Practice | Toronto

A role at the center of something meaningful

There are roles that support a business.
And then there are roles that help build one from the inside out.

The Chief of Staff at The Practice is a deeply trusted, right-hand role to the Founder and CEO. This is for someone who can hold both vision and execution. Someone who executes efficiently, coordinated all aspects of team development with clarity and supports all internal growth initiatives with care and precision.

At The Practice, we are creating a space with a vision that needs to be brought to life with passion, precision and drive. This role sits at the center of that experience, helping ensure everything runs with intention, consistency, and excellence. This role requires someone who can handle the details while supporting and driving the vision.

Why The Practice

The Practice is more than a workplace. It is a living, evolving community.

We are building something people feel the moment they walk in. A space that is elevated, connected, and deeply human. You are not stepping into a finished system, you are helping shape it.

This is an opportunity to join and develop a team that deeply respects each other, values each other and genuinely like to work together. The team will elevate you for who you are and what you do best. If you want to be close to the build, close to the vision, and part of something that genuinely matters, this role offers that.

The Role

The Chief of Staff acts as the CEO’s primary operational partner and the connective thread across the organization.

You will bring structure, ensure alignment, and support execution across all areas of the business.

Core responsibilities include

• Providing overall administrative and operational support to the CEO
• Coordinating across departments to ensure alignment and follow-through on priorities
• Offers logistical and administrative support across all departments
• Coordinate and lead weekly team meetings
• Serves as the primary liaison with all operational vendors: IT/tech, legal, housekeeping, facilities and maintenance – ensuring smooth day to day operations.
• Oversees facility cleanliness, equipment functioning, and vendor accountability across all service providers
• Manages staff onboarding administration: scheduling, communication sequencing, and checklist management
• Acts as the first point of contact for staff feedback and HR-related matters until a dedicated HR function is established
• Manages a dedicated customer-facing email inbox: triaging complaints and feedback, escalating to the CEO or relevant director where needed, and ensuring timely resolution
• Maintains internal documentation, trackers, and operational checklists
• Supports ticketing and registration logistics for events and programming
• Manages event logistics and coordination: bookings, vendor calls, and day-of support
• Directly manages the Retail Manager and ensures retail and café operations are running to standard
• Reports directly to the CEO and acts as a connective layer between the CEO and all department heads
• Ability to manage multiple priorities with grace and clarity
• Experience in operations, executive support, project management, or a leadership role
• Excellent communication and relationship-building skills
• Experience working closely with founders or senior leaders preferred
• Participates in growth initiatives for the business

Leadership Expectations

• Brings calm, clarity, and grounded decision-making into fast-moving environments
• Communicates with intention and builds trust across teams
• Holds multiple priorities with ease
• Creates structure while maintaining flexibility
• Leads by example in both energy and execution

Who You Are

• Highly organized, reliable, and detail-oriented
• Comfortable working closely with a founder and anticipating needs
• Experienced in operations, executive support, project management, and leadership roles
• Strong communicator with the ability to build relationships across teams
• Calm under pressure and able to manage multiple priorities with clarity and grace
• Proactive with strong follow-through and ownership
• Able to balance detail with a strong understanding of the bigger picture
• Thoughtful in all interactions, understanding every touchpoint reflects the brand
• In line with overall values and vision of the business
• 5 years of post graduate experience in fast paced environments
• Experience working with founders or senior leaders is preferred

To Apply

If this role resonates with you, please submit:

• Your resume
• A cover letter
• A list of three favourite books, thought leaders, or podcasts and why they resonate with you
• A short video sharing why you believe you are the right person for this role, along with any ideas you have on how you would support the growth and operations of The Practice