At Flanagan Foodservice, we're more than just the biggest family-owned food distributor in Canada; we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service.

For nearly 50 years, we've been on an exciting journey of growth and transformation. The foodservice landscape is thrilling and challenging, and as we reshape our business, we're on the hunt for imaginative minds, business strategists, and food lovers.

We are currently hiring for a National Account Manager in Kitchener !

If you're highly motivated and are ready for an exciting career that will shape the future of the foodservice industry, we want to hear from you.

Position Summary:
The National Account Manager will manage a portfolio of National Chain Restaurant accounts in a profitable and sustainable manner while exceeding customer expectations.

What we offer you:

• Competitive Compensation Package
• Opportunity to be home every night!
• Comprehensive Flexible Benefits effective from day one
• Profit Sharing Program, Pension and RRSP plans
• Uniform and Boot Allowance
• Paid Personal Days and your Birthday!
• Annual Health & Wellness Benefits
• Family-Oriented Culture
• Employee Recognition Programs

Key Responsibilities:

• Full accountability for managing assigned National Chain Restaurant accounts, including key relationships, contract management and profitability.
• Monitor contract performance and ensure compliance with agreed-upon terms and conditions.
• Coordinate chain restaurant costing and pricing.
• Engage and align Flanagan staff and departments to achieve high levels of customer satisfaction.
• Ensuring all aspects of the business are properly prioritized and dealt with – internally (within Flanagan’s) and externally (with customers and vendors as needed).
• Address customer concerns promptly, and recommend effective solutions.
• Manage escalations and resolve issues to maintain customer satisfaction.
• Prepared detailed reports, and analyze data to support assigned restaurant chains.
• Promote innovation and continuous improvement in alignment with customer needs and business goals.
• Collaborate with other departments within the organization.
• Contribute to the strategic plan and company values.
• Complete and keep up to date on all Health & Safety, Food Safety and Quality Assurance training pertinent to the role.
• Responsible for reporting any and all concerns related to the Health & Safety, safe handling and integrity of all items received, stored and distributed by Flanagan Foodservice.
• Adherence to all Health & Safety, Food Safety and WHMIS practices.
• Follow safe and efficient work procedures to meet customer requirements including maintaining a clean and safe environment.
• Other duties as assigned.

Required Qualifications:

• Strong commitment to delivering a high level of customer service excellence.
• Previous experience in a similar position preferred.
• Completion of College Diploma or Bachelor's degree in Business considered an asset.
• Ability to cultivate and maintain positive and effective relationships.
• Ability to work independently and prioritize tasks to meet established deadlines.
• Excellent verbal and written communication skills.
• Strong time management and organization skills.
• Strong critical thinking and decision-making skills.
• Excellent presentation and communication skills.
• Previous experience using MS Excel and analyzing data using vlookup and pivot tables.
• Strong analytical and problem solving skills.
• Class G Driver's license and use of a personal vehicle for work related travel as required.

Unique Requirements:

• Strong focus on satisfying successful customer outcomes while balancing the achievement business goals.

Be Part of the Legacy!

All employees of Flanagan Foodservice must demonstrate adherence to all Health & Safety and Food Safety practices as well as all Company’s policies and procedures.

Flanagan Foodservice Inc. is not currently using Artificial Intelligence (AI) as part of our recruitment screening process.

Flanagan Foodservice Inc. is an equal opportunity employer, and has an accommodation process in place to provide accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please let us know by submitting your request to accessibility@flanagan.ca so that arrangements can be made for the appropriate accommodations.