Account Representative - Healthcare
Top Benefits
About the role
Do you have a healthcare-related education—such as Kinesiology, Medical Administration, Health Sciences, or a related field—but are currently working in retail, hospitality, or restaurant management in a customer-facing role?
Do you love building relationships, solving problems, and delivering exceptional service—and want to apply those skills in a healthcare environment again?
If so, we’d love to meet you.
WELL Health Diagnostic Centres is looking for a motivated and people-focused Account Representative (Healthcare) / Physician Relations Representative (PRR) to join our growing Physician Relations & Business Development team. In this role, your customer service strengths will be a key asset as you build trusted relationships with physician offices, support referral growth, and help expand our diagnostic services across the GTA East.
About WELL Health Diagnostic Centres
WELL Health Diagnostic Centres is Ontario’s largest operator of independent diagnostic health facilities, with 40 accredited locations across the province. More than 15,000 healthcare providers refer patients to WELL Health for cardiology, diagnostic imaging, women’s health, sleep diagnostics, and telehealth services, all covered by OHIP.
Here are five great reasons our people choose WELL:
- Accredited with Exemplary Standing – Ontario’s only independent diagnostic health facilities to achieve this distinction, reflecting excellence in patient care, safety, and operational standards.
- Canada’s Best Managed Companies – Recognized for six consecutive years for business excellence and growth.
- Great Place to Work® Certified – Proudly certified for nine consecutive years, driven by trust, pride, and collaboration.
- Consumer Choice Award Winner – Voted best Diagnostic Imaging Clinics in the GTA for six consecutive years.
- Canada’s Top Growing Companies – Recognized by The Globe and Mail for sustained revenue growth.
Reporting to :
Reporting To
Director, Business Development & Physician Relations
What You’ll Do
Physician & Practice Engagement
- Build and maintain strong relationships with physicians, nurse practitioners, and clinic staff through in-person visits, calls, and ongoing follow-ups
- Serve as a key liaison between referring physicians and WELL Health clinics and specialists
- Respond promptly and effectively to physician inquiries and concerns
- Deliver a consistently high-quality experience to referring offices
Business Development & Marketing
- Promote WELL Health’s services and value proposition across assigned territories in the GTA
- Develop and manage a strong referral pipeline, supporting referral growth and engagement
- Track outreach activity, territory plans, and referral trends using Salesforce
- Collaborate closely with clinic leaders, regional teams, marketing, and physician relations colleagues
- Understand local market dynamics, competition, and referral patterns
Patient & Physician Experience
- Support referring offices with accurate information to help patients prepare for appointments
- Answer questions confidently using in-depth knowledge of WELL Health services
- Partner with peers across territories to strengthen team effectiveness
- Support other lines of business as call volumes require
- Contribute to overall organizational performance goals
What You Bring
- 0–2 years of related experience (sales, marketing, healthcare, or customer service in hospitality, retain or restaurant business)
- Bachelor’s degree in sales, marketing, healthcare administration, or a related field
- 1+ year of cold-calling or outbound customer engagement experience
- Strong communication skills—clear, professional, and relationship-focused
- Comfort using Microsoft Office; Salesforce experience is an asset
- Proactive, organized, and comfortable working independently
- Access to a vehicle and willingness to travel across assigned territories
Who You Are
- Positive, professional, and relationship-driven
- A strong communicator who treats everyone with respect and care
- Energized by customer interaction, problem-solving, and building trust
- Motivated to grow a career in healthcare
What We Offer
- Competitive compensation and benefits (medical & dental)
- Travel premiums and mileage reimbursement
- Continuing education partnerships with colleges and universities
- Relocation assistance where applicable
- Training, development, referral bonuses, and corporate discounts
- An amazing workplace culture
Follow us on LinkedIn: www.linkedin.com/company/welldiagnostics
WELL Health Diagnostic Centres is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available upon request throughout the recruitment process.
If interested, apply directly online or send your resume to careers@welldiagnostics.ca
This job posting is for an active job requirement.
Not the right fit? Search for Account Representative jobs in Toronto, ON
About WELL Health Diagnostic Centres
MyHealth Centre is now WELL Health Diagnostic Centres with more than 40 accredited locations in Ontario! We're the same team with a new name, providing OHIP-covered cardiology, radiology, women’s health, telehealth, and sleep diagnostic services – with shorter wait times, faster report turn-around, and the highest standard of patient care.
WELL Health Diagnostic Centres are the only integrated community health service centres in Ontario that are Accredited with Exemplary Standing. This unique achievement recognizes are commitment to providing shorter wait times for patients, faster report turnaround for referring healthcare providers, and the highest standard of patient care.
Why join our team?
- 40+ accredited diagnostic centres in Ontario.
- 700+ team of physicians, technologists and healthcare professionals.
- 20,000+ Ontario healthcare providers refer their patients to our centres.
- 2,000,000+ OHIP-covered diagnostic services provided to our patients each year.
- 4.9 Google star rating from 30,000+ patient reviews.
At WELL Health Diagnostic Centres, we believe our employees are our most valuable asset. We recognize that high-quality patient care requires high-quality staff who have a genuine desire to help people in their community.
Our goal is to deliver the highest standard of patient care through innovation, compassion and integrity, and we achieve this goal by offering our staff:
- Training and development
- A high degree of team collaboration
- Internal growth opportunities
WELL Health is committed to providing all staff with a warm and collegial work environment. We believe in open communication, trust and respect for each other. We also encourage training and continuing medical education for all staff to maintain the highest standard of quality imaging and patient care.
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Account Representative - Healthcare
Top Benefits
About the role
Do you have a healthcare-related education—such as Kinesiology, Medical Administration, Health Sciences, or a related field—but are currently working in retail, hospitality, or restaurant management in a customer-facing role?
Do you love building relationships, solving problems, and delivering exceptional service—and want to apply those skills in a healthcare environment again?
If so, we’d love to meet you.
WELL Health Diagnostic Centres is looking for a motivated and people-focused Account Representative (Healthcare) / Physician Relations Representative (PRR) to join our growing Physician Relations & Business Development team. In this role, your customer service strengths will be a key asset as you build trusted relationships with physician offices, support referral growth, and help expand our diagnostic services across the GTA East.
About WELL Health Diagnostic Centres
WELL Health Diagnostic Centres is Ontario’s largest operator of independent diagnostic health facilities, with 40 accredited locations across the province. More than 15,000 healthcare providers refer patients to WELL Health for cardiology, diagnostic imaging, women’s health, sleep diagnostics, and telehealth services, all covered by OHIP.
Here are five great reasons our people choose WELL:
- Accredited with Exemplary Standing – Ontario’s only independent diagnostic health facilities to achieve this distinction, reflecting excellence in patient care, safety, and operational standards.
- Canada’s Best Managed Companies – Recognized for six consecutive years for business excellence and growth.
- Great Place to Work® Certified – Proudly certified for nine consecutive years, driven by trust, pride, and collaboration.
- Consumer Choice Award Winner – Voted best Diagnostic Imaging Clinics in the GTA for six consecutive years.
- Canada’s Top Growing Companies – Recognized by The Globe and Mail for sustained revenue growth.
Reporting to :
Reporting To
Director, Business Development & Physician Relations
What You’ll Do
Physician & Practice Engagement
- Build and maintain strong relationships with physicians, nurse practitioners, and clinic staff through in-person visits, calls, and ongoing follow-ups
- Serve as a key liaison between referring physicians and WELL Health clinics and specialists
- Respond promptly and effectively to physician inquiries and concerns
- Deliver a consistently high-quality experience to referring offices
Business Development & Marketing
- Promote WELL Health’s services and value proposition across assigned territories in the GTA
- Develop and manage a strong referral pipeline, supporting referral growth and engagement
- Track outreach activity, territory plans, and referral trends using Salesforce
- Collaborate closely with clinic leaders, regional teams, marketing, and physician relations colleagues
- Understand local market dynamics, competition, and referral patterns
Patient & Physician Experience
- Support referring offices with accurate information to help patients prepare for appointments
- Answer questions confidently using in-depth knowledge of WELL Health services
- Partner with peers across territories to strengthen team effectiveness
- Support other lines of business as call volumes require
- Contribute to overall organizational performance goals
What You Bring
- 0–2 years of related experience (sales, marketing, healthcare, or customer service in hospitality, retain or restaurant business)
- Bachelor’s degree in sales, marketing, healthcare administration, or a related field
- 1+ year of cold-calling or outbound customer engagement experience
- Strong communication skills—clear, professional, and relationship-focused
- Comfort using Microsoft Office; Salesforce experience is an asset
- Proactive, organized, and comfortable working independently
- Access to a vehicle and willingness to travel across assigned territories
Who You Are
- Positive, professional, and relationship-driven
- A strong communicator who treats everyone with respect and care
- Energized by customer interaction, problem-solving, and building trust
- Motivated to grow a career in healthcare
What We Offer
- Competitive compensation and benefits (medical & dental)
- Travel premiums and mileage reimbursement
- Continuing education partnerships with colleges and universities
- Relocation assistance where applicable
- Training, development, referral bonuses, and corporate discounts
- An amazing workplace culture
Follow us on LinkedIn: www.linkedin.com/company/welldiagnostics
WELL Health Diagnostic Centres is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available upon request throughout the recruitment process.
If interested, apply directly online or send your resume to careers@welldiagnostics.ca
This job posting is for an active job requirement.
Not the right fit? Search for Account Representative jobs in Toronto, ON
About WELL Health Diagnostic Centres
MyHealth Centre is now WELL Health Diagnostic Centres with more than 40 accredited locations in Ontario! We're the same team with a new name, providing OHIP-covered cardiology, radiology, women’s health, telehealth, and sleep diagnostic services – with shorter wait times, faster report turn-around, and the highest standard of patient care.
WELL Health Diagnostic Centres are the only integrated community health service centres in Ontario that are Accredited with Exemplary Standing. This unique achievement recognizes are commitment to providing shorter wait times for patients, faster report turnaround for referring healthcare providers, and the highest standard of patient care.
Why join our team?
- 40+ accredited diagnostic centres in Ontario.
- 700+ team of physicians, technologists and healthcare professionals.
- 20,000+ Ontario healthcare providers refer their patients to our centres.
- 2,000,000+ OHIP-covered diagnostic services provided to our patients each year.
- 4.9 Google star rating from 30,000+ patient reviews.
At WELL Health Diagnostic Centres, we believe our employees are our most valuable asset. We recognize that high-quality patient care requires high-quality staff who have a genuine desire to help people in their community.
Our goal is to deliver the highest standard of patient care through innovation, compassion and integrity, and we achieve this goal by offering our staff:
- Training and development
- A high degree of team collaboration
- Internal growth opportunities
WELL Health is committed to providing all staff with a warm and collegial work environment. We believe in open communication, trust and respect for each other. We also encourage training and continuing medical education for all staff to maintain the highest standard of quality imaging and patient care.