Senior Manager of Customer Success
About the role
Who you are
- 7+ years of experience in multi-country payroll working with Fortune 500 organizations
- 5+ years of experience in customer success leadership or a related field
- Demonstrated ability to develop and execute large-scale change management strategies. Experience integrating acquired companies into existing processes is a bonus
- Adept in configuring and managing Workday integrations with multi-country global payroll systems, ensuring compliant and efficient data flow across HR, finance, and payroll platforms
- Willingness to get into the weeds to solve problems. Our leaders are hands-on and know our product and operations better than their team
- A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
- Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
What the job involves
- As the Senior Manager of Customer Success on our Enterprise team, you will oversee a team of CSMs supporting Deel’s largest customers
- Your strategic vision will guide the development of initiatives that enhance customer satisfaction, loyalty, and growth
- You will work closely with the executive team to align customer success with broader company goals, championing innovation and excellence across all customer interactions
- Strategic Leadership: Develop and execute advanced strategies for customer success, focusing on long-term growth and satisfaction
- Team Development: Build, mentor, and lead teams of Customer Success Managers, fostering a culture of excellence and continuous improvement
- High-Level Client Engagement: Cultivate relationships with key stakeholders, understanding their strategic goals and aligning Deel's offerings to their needs
- Innovation and Improvement: Leverage insights from customer data to drive product and service enhancements
- Operational Excellence: Streamline processes and systems to improve efficiency and customer experience
Senior Manager of Customer Success
About the role
Who you are
- 7+ years of experience in multi-country payroll working with Fortune 500 organizations
- 5+ years of experience in customer success leadership or a related field
- Demonstrated ability to develop and execute large-scale change management strategies. Experience integrating acquired companies into existing processes is a bonus
- Adept in configuring and managing Workday integrations with multi-country global payroll systems, ensuring compliant and efficient data flow across HR, finance, and payroll platforms
- Willingness to get into the weeds to solve problems. Our leaders are hands-on and know our product and operations better than their team
- A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
- Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
What the job involves
- As the Senior Manager of Customer Success on our Enterprise team, you will oversee a team of CSMs supporting Deel’s largest customers
- Your strategic vision will guide the development of initiatives that enhance customer satisfaction, loyalty, and growth
- You will work closely with the executive team to align customer success with broader company goals, championing innovation and excellence across all customer interactions
- Strategic Leadership: Develop and execute advanced strategies for customer success, focusing on long-term growth and satisfaction
- Team Development: Build, mentor, and lead teams of Customer Success Managers, fostering a culture of excellence and continuous improvement
- High-Level Client Engagement: Cultivate relationships with key stakeholders, understanding their strategic goals and aligning Deel's offerings to their needs
- Innovation and Improvement: Leverage insights from customer data to drive product and service enhancements
- Operational Excellence: Streamline processes and systems to improve efficiency and customer experience
