Senior Manager Quality Assurance
Top Benefits
About the role
We are hiring for this position out of our Vancouver and Toronto offices. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.
Role Overview:
The Senior Manager, Quality Assurance oversees the Residential Mortgage Quality Assurance program at Peoples Group and leads a national team responsible for executing daily pre‑funding QA reviews across all offices. This role ensures consistent adherence to internal underwriting guidelines, as well as mortgage insurer and regulatory requirements. The Senior Manager provides senior‑level oversight through comprehensive reporting, audit facilitation, guideline governance, and expert advisory support to underwriting leadership on complex credit and policy matters, while driving continuous improvement in quality, risk management, and team performance.
About the day-to-day:
- Oversee the Residential Mortgage Quality Assurance program at Peoples Group.
- Lead and develop the team of Credit Quality Assurance Analysts across Peoples Group offices in the timely completion of daily pre-funding QA reviews to ensure adherence to Peoples Group’s policies and procedures, as well as mortgage loan insurance and regulatory requirements.
- Ensure compliance with anti-money laundering (AML) and anti-terrorist financing (ATF) requirements.
- Produce monthly QA reports for distribution to internal credit managers and external investor partners; hold monthly meetings with all parties to review results, discuss trends or issues.
- Contribute monthly results to, and present at, monthly Business Update and Credit Quality Assurance (CQAC) meetings.
- Maintain the Residential Mortgage Underwriting Guidelines for Insured and Uninsured Mortgages. Prepare updates to Peoples Loan Program and Alternative Lending Guidelines that incorporate improvements, product changes and ensure compliance with regulatory standards, mortgage loan insurers, and internal risk appetite.
- Develop and maintain various documents such as procedures, fact sheets, and training material.
- Facilitate Internal and external audits, as required.
- Monitor and track performance and address issues, as well as create and maintain various reports to assist with managing the team’s daily workflow and individual staff performance.
- Provide expert advice to Underwriting Managers regarding complex underwriting scenarios related to internal and/or mortgage loan insurance guideline interpretations.
About the qualifications:
- Minimum of 10 years’ progressive experience in residential mortgage lending.
- Minimum of 5 years’ people management experience in the finance industry.
- Accredited Mortgage Professional of Canada designation is desirable.
- Expert in writing loan program guidelines and procedures.
- Ability to review and interpret French-language documentation, particularly in the context of mortgage credit files and financial documents is desirable.
- Solid leadership skills, focusing on mentoring and motivating an employee base of professionals.
About us
Peoples Group is a trusted financial services company for the innovators at the forefront of Canada’s economic future. With offices in Vancouver, Calgary, Toronto, and Montreal, we are driving change by working alongside challenger banks, fintechs, brokers, and merchants to foster a dynamic and competitive financial ecosystem.
Our culture is built on four core behaviours: Grit to Grow, Connect to Collaborate, Putting Clients First, and Owning the Outcome. We believe people do not simply choose a company to work for—they choose a company that makes a positive impact in the lives of Canadians. Above all, we value people, build meaningful relationships, focus on individual strengths, and approach our work with passion.
About the work environment
Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:30am and 5:00pm with flexibility around start/end times.
We offer:
- A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
- Competitive salaries, profit sharing, RRSP matching and benefits from day one.
- Generous paid time off to help achieve a healthy work-life balance.
- A strengths-based approach, ensuring we work together more effectively.
- A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.
Peoples Group is pleased to offer employees a competitive annual salary plus a discretionary profit share opportunity. Salary for this position will vary between $110,000 and $125,000 per year depending on the knowledge, skills, abilities and experience that the chosen candidate possesses.
NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.
We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.
Not the right fit? Search for Manager Quality Assurance jobs in Toronto, ON
About Peoples Group
Peoples Group has been providing a tailored suite of financial solutions and delivering world-class customer interactions, since 1985. Over the years, we’ve thoughtfully expanded our product and service offerings based on customer needs. We expect to continue this successful journey in the years to come. We have grown substantial market share in the insured commercial lending space and are the leading issuer of prepaid payment cards in Canada, as well as an innovative merchant acquirer. We are an entrepreneurial organization that excels at customizing solutions to fit the needs of our clients. As a trusted partner of many fintechs, we have a proven track record of providing tools and guidance so they can realize their success.
Today, Peoples Group has 455+ employees and operates nationally in Vancouver, Calgary, Toronto and Montreal. Our success comes from our employees who bring our vision and values to life. By valuing people, building relationships, and focusing on strengths, we execute with passion.
And we mean it. We live our vision and values every day by being Trustworthy, Willing, Creative. What does this look like? We believe everyone has strengths that make them unique and are their greatest opportunity for success. We focus on strengths, the strength of our employees, the strength of our customers and build from there.
Focusing on strengths allows our company to be best positioned to build on our other two values: Relationship Building and Passionate Execution. Working at Peoples has a community feeling, where people care about each other and display pride in their work. At Peoples, every employee, at all locations and levels, is empowered to make an impact and contribute ideas.
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Senior Manager Quality Assurance
Top Benefits
About the role
We are hiring for this position out of our Vancouver and Toronto offices. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.
Role Overview:
The Senior Manager, Quality Assurance oversees the Residential Mortgage Quality Assurance program at Peoples Group and leads a national team responsible for executing daily pre‑funding QA reviews across all offices. This role ensures consistent adherence to internal underwriting guidelines, as well as mortgage insurer and regulatory requirements. The Senior Manager provides senior‑level oversight through comprehensive reporting, audit facilitation, guideline governance, and expert advisory support to underwriting leadership on complex credit and policy matters, while driving continuous improvement in quality, risk management, and team performance.
About the day-to-day:
- Oversee the Residential Mortgage Quality Assurance program at Peoples Group.
- Lead and develop the team of Credit Quality Assurance Analysts across Peoples Group offices in the timely completion of daily pre-funding QA reviews to ensure adherence to Peoples Group’s policies and procedures, as well as mortgage loan insurance and regulatory requirements.
- Ensure compliance with anti-money laundering (AML) and anti-terrorist financing (ATF) requirements.
- Produce monthly QA reports for distribution to internal credit managers and external investor partners; hold monthly meetings with all parties to review results, discuss trends or issues.
- Contribute monthly results to, and present at, monthly Business Update and Credit Quality Assurance (CQAC) meetings.
- Maintain the Residential Mortgage Underwriting Guidelines for Insured and Uninsured Mortgages. Prepare updates to Peoples Loan Program and Alternative Lending Guidelines that incorporate improvements, product changes and ensure compliance with regulatory standards, mortgage loan insurers, and internal risk appetite.
- Develop and maintain various documents such as procedures, fact sheets, and training material.
- Facilitate Internal and external audits, as required.
- Monitor and track performance and address issues, as well as create and maintain various reports to assist with managing the team’s daily workflow and individual staff performance.
- Provide expert advice to Underwriting Managers regarding complex underwriting scenarios related to internal and/or mortgage loan insurance guideline interpretations.
About the qualifications:
- Minimum of 10 years’ progressive experience in residential mortgage lending.
- Minimum of 5 years’ people management experience in the finance industry.
- Accredited Mortgage Professional of Canada designation is desirable.
- Expert in writing loan program guidelines and procedures.
- Ability to review and interpret French-language documentation, particularly in the context of mortgage credit files and financial documents is desirable.
- Solid leadership skills, focusing on mentoring and motivating an employee base of professionals.
About us
Peoples Group is a trusted financial services company for the innovators at the forefront of Canada’s economic future. With offices in Vancouver, Calgary, Toronto, and Montreal, we are driving change by working alongside challenger banks, fintechs, brokers, and merchants to foster a dynamic and competitive financial ecosystem.
Our culture is built on four core behaviours: Grit to Grow, Connect to Collaborate, Putting Clients First, and Owning the Outcome. We believe people do not simply choose a company to work for—they choose a company that makes a positive impact in the lives of Canadians. Above all, we value people, build meaningful relationships, focus on individual strengths, and approach our work with passion.
About the work environment
Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:30am and 5:00pm with flexibility around start/end times.
We offer:
- A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
- Competitive salaries, profit sharing, RRSP matching and benefits from day one.
- Generous paid time off to help achieve a healthy work-life balance.
- A strengths-based approach, ensuring we work together more effectively.
- A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.
Peoples Group is pleased to offer employees a competitive annual salary plus a discretionary profit share opportunity. Salary for this position will vary between $110,000 and $125,000 per year depending on the knowledge, skills, abilities and experience that the chosen candidate possesses.
NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.
We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.
Not the right fit? Search for Manager Quality Assurance jobs in Toronto, ON
About Peoples Group
Peoples Group has been providing a tailored suite of financial solutions and delivering world-class customer interactions, since 1985. Over the years, we’ve thoughtfully expanded our product and service offerings based on customer needs. We expect to continue this successful journey in the years to come. We have grown substantial market share in the insured commercial lending space and are the leading issuer of prepaid payment cards in Canada, as well as an innovative merchant acquirer. We are an entrepreneurial organization that excels at customizing solutions to fit the needs of our clients. As a trusted partner of many fintechs, we have a proven track record of providing tools and guidance so they can realize their success.
Today, Peoples Group has 455+ employees and operates nationally in Vancouver, Calgary, Toronto and Montreal. Our success comes from our employees who bring our vision and values to life. By valuing people, building relationships, and focusing on strengths, we execute with passion.
And we mean it. We live our vision and values every day by being Trustworthy, Willing, Creative. What does this look like? We believe everyone has strengths that make them unique and are their greatest opportunity for success. We focus on strengths, the strength of our employees, the strength of our customers and build from there.
Focusing on strengths allows our company to be best positioned to build on our other two values: Relationship Building and Passionate Execution. Working at Peoples has a community feeling, where people care about each other and display pride in their work. At Peoples, every employee, at all locations and levels, is empowered to make an impact and contribute ideas.