Top Benefits
About the role
Who you are
- 4+ years of experience in issue management, compliance operations, program management or risk operations within a regulated financial services environment
- Experience using data and reporting tools, including advanced Google Sheets/Excel, Jira (or similar ticketing systems), and BI tools such as Looker (or equivalent)
- Experience drafting consumer or lender-facing communications subject to compliance or regulatory review
- Working knowledge of UDAAP, FCRA, TILA, and the consumer lending lifecycle
- Experience supporting regulatory exams, audits, or consent order environments
- Ability to perform root cause analysis and translate findings into actionable business recommendations
- Knowledge of issue management frameworks, risk controls, and SLA-driven operational processes
- Demonstrated ability to influence and appropriately challenge senior leaders, set clear boundaries, and advocate for sustainable, effective ways of working
- Experience identifying opportunities to automate reporting or operational workflows using data tools or AI
What the job involves
- Upstart’s Issue Management team ensures the company operates with the consistency, rigor, and transparency required in a bank-regulated environment
- The team partners across business units to maintain high standards for issue tracking, reporting, and resolution, enabling regulator-ready operations as Upstart transitions to a bank operating model
- As a Program Manager, Issue Management, you will drive the execution layer of the program—owning reporting, communications, and cross-functional coordination that ensure SLA compliance, audit readiness, and high-quality documentation standards aligned with OCC and FDIC expectations
- This is an opportunity to reduce risk through meaningful data analysis and business recommendations
- Own program execution across reporting, communications, and issue monitoring to ensure consistent, regulator-ready operations
- Produce accurate, audit-ready reporting and documentation that meets SLA requirements and regulatory expectations
- Analyze issue data to identify root cause patterns and translate findings into actionable insights for business unit leads
- Drive adherence to program standards (e.g., ticket hygiene, documentation quality, SLA compliance) across cross-functional partners
- Partner with teams including Legal, Operations, Engineering, Investor Services, and Business Units to track, resolve, and communicate issues
- Improve program outputs by enhancing reporting depth and leveraging automation and AI to scale efficiency without compromising quality
Benefits
- Comprehensive health plans
- 401k Plan
- Annual wellness reimbursement
- Disability insurance
- Generous vacation policy
- Flexible time off
- Parental leave
- Family forming benefits through Carrot
- Technology equipment budget
- Personal development budget
- Various clubs and extracurricular activities
- Catered lunches
- Fully stocked micro-kitchen
Not the right fit? Search for Program Manager jobs in Canada, United States
About Upstart
Upstart (NASDAQ: UPST) is the leading AI lending marketplace, connecting millions of consumers to more than 100 banks and credit unions that leverage Upstart’s AI models and cloud applications to deliver superior credit products.
With Upstart AI, lenders can approve more borrowers at lower rates across races, ages, and genders, while delivering the exceptional digital-first experience customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.
Founded in 2012, Upstart’s platform includes personal loans, automotive retail and refinance loans, home equity lines of credit, and small-dollar “relief” loans.
Upstart is based in San Mateo, California, and Columbus, Ohio.
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Top Benefits
About the role
Who you are
- 4+ years of experience in issue management, compliance operations, program management or risk operations within a regulated financial services environment
- Experience using data and reporting tools, including advanced Google Sheets/Excel, Jira (or similar ticketing systems), and BI tools such as Looker (or equivalent)
- Experience drafting consumer or lender-facing communications subject to compliance or regulatory review
- Working knowledge of UDAAP, FCRA, TILA, and the consumer lending lifecycle
- Experience supporting regulatory exams, audits, or consent order environments
- Ability to perform root cause analysis and translate findings into actionable business recommendations
- Knowledge of issue management frameworks, risk controls, and SLA-driven operational processes
- Demonstrated ability to influence and appropriately challenge senior leaders, set clear boundaries, and advocate for sustainable, effective ways of working
- Experience identifying opportunities to automate reporting or operational workflows using data tools or AI
What the job involves
- Upstart’s Issue Management team ensures the company operates with the consistency, rigor, and transparency required in a bank-regulated environment
- The team partners across business units to maintain high standards for issue tracking, reporting, and resolution, enabling regulator-ready operations as Upstart transitions to a bank operating model
- As a Program Manager, Issue Management, you will drive the execution layer of the program—owning reporting, communications, and cross-functional coordination that ensure SLA compliance, audit readiness, and high-quality documentation standards aligned with OCC and FDIC expectations
- This is an opportunity to reduce risk through meaningful data analysis and business recommendations
- Own program execution across reporting, communications, and issue monitoring to ensure consistent, regulator-ready operations
- Produce accurate, audit-ready reporting and documentation that meets SLA requirements and regulatory expectations
- Analyze issue data to identify root cause patterns and translate findings into actionable insights for business unit leads
- Drive adherence to program standards (e.g., ticket hygiene, documentation quality, SLA compliance) across cross-functional partners
- Partner with teams including Legal, Operations, Engineering, Investor Services, and Business Units to track, resolve, and communicate issues
- Improve program outputs by enhancing reporting depth and leveraging automation and AI to scale efficiency without compromising quality
Benefits
- Comprehensive health plans
- 401k Plan
- Annual wellness reimbursement
- Disability insurance
- Generous vacation policy
- Flexible time off
- Parental leave
- Family forming benefits through Carrot
- Technology equipment budget
- Personal development budget
- Various clubs and extracurricular activities
- Catered lunches
- Fully stocked micro-kitchen
Not the right fit? Search for Program Manager jobs in Canada, United States
About Upstart
Upstart (NASDAQ: UPST) is the leading AI lending marketplace, connecting millions of consumers to more than 100 banks and credit unions that leverage Upstart’s AI models and cloud applications to deliver superior credit products.
With Upstart AI, lenders can approve more borrowers at lower rates across races, ages, and genders, while delivering the exceptional digital-first experience customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.
Founded in 2012, Upstart’s platform includes personal loans, automotive retail and refinance loans, home equity lines of credit, and small-dollar “relief” loans.
Upstart is based in San Mateo, California, and Columbus, Ohio.