Job Description:

About the Residence Services Department

Mount Royal University Residence Services houses approximately 1000 students every Academic Year (Sept-May) as well as serves as a hotel-style accommodations for guests and visitors to Calgary. With an emphasis on building relationships, community, and providing the best customer service the Residence Department strives to provide the best experience to our students and guests.

About the Role

This position is a full-time role working 35 hours per week, typically working 12pm-8pm, Monday to Friday. The Administrative Assistant reports to the Guest Services Coordinator, Residence Services. The Administrative Assistant provides support for the Guest Services Coordinator, the Manager, Residence Services, the Director, Residence Services, as well as Front Desk staff. This position offers opportunities for problem solving and creating positive client relations to achieve department goals. The responsibilities of the position are achieved through administrative support, data entry, office staff support and direct customer service to students, guests and the general public. These services are primarily provided in person, by phone, or by other electronic avenues.

Responsibilities:

Administrative Support (50%)

• Provide high quality customer service and assistance at the front desk by phone, mail, email, other electronic means and in person.
• Maintains the general residence email account and ensures timely responses to inquiries.
• Administrative support including preparation of correspondence, report compilation, filing, word processing, and scheduling.
• Processing payments by guests and students as directed.
• Assist in the accurate entry of records into the StarRez system for students, guests, and other needs as required.
• Receives and organizes student and guest requests related to their accommodations and ensures that all information has been collected.
• Ensures these requests are then responded to or directed to the appropriate person.
• Prepare mail-outs as required.
• Assist with the preparation of Residence Services print materials and packages.
• Generate reports from StarRez as needed.

Office and Department Support (45%)

• Receive, sort and deliver mail and couriered parcels.
• Sort incoming internal mail and distribute to students and staff.
• Perform regular inventory of office supplies and order replacement items as needed.
• Assist the Guest Services Coordinator and the Manager, Residence Services with correspondence, daily tasks and scheduling as required.
• Assist the Guest Services Coordinator with administrative tasks related to Student and Conference/Casual Guest Housing.
• Assist the Guest Services Coordinator as needed with interviewing student desk staff candidates and onboarding new staff.
• Provide back up in the coordination of facility bookings.
• Assist with special events such as move in and move out days.
• Organize and maintain office filing system according to University standards.
• Actively participate in staff and planning meetings to continue the improvement of department functions and goals.
• Maintain and update Residence Services social media and website information.
• Assist with the preparation of Residence Services print materials and packages.
• Assist the Assignments Coordinator with marketing tasks, particularly social media posts and updates.
• The Manager, Residence Services, can, at their discretion, assign this role to be the lead team member for overseeing our social media accounts.
• Maintain and organized, professional looking front office.
• Other duties as assigned.

Project Assistance (5%)

• Assist the Guest Services Coordinator and Manager, Residence Services on specifically assigned projects.
• Assist the Guest Services Coordinator with administrative tasks related to operating Conference Housing and casual guest stays.

Qualifications

• Minimum completion of a One-year post-secondary Certificate/Program

• Strong knowledge of Microsoft Office software.

• Customer service experience or training, and cash handling skills

• Office administration experience or training

• Experience in post secondary education to better understand and relate to student needs, and expectations.

• Experience in a campus residential environment is an asset.

Salary: $45,154.20 - $57,111.60 per annum (Will be increasing to $46,50100 - $58,822.40 per annum effective July 1, 2026)
Closing Date: May 6, 2026

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).