About CareRx Corporation

CareRx is Canada’s leading provider of specialty pharmacy services to seniors. We serve more than 96,000 residents in over 1,600 seniors and other communities (long-term care homes, retirement homes, assisted living facilities, and group homes). We are a national organization with a large network of pharmacy fulfillment centres that allows us to deliver medications in a timely and cost-effective manner. We take an active role in working with our home operator partners to promote resident health, staff education, and medication system quality and efficiency.

Whether you do your best work in a dispensary, in a clinical setting, in an office, or on the road, we have an opportunity for you.

JOB SUMMARY

The Pharmacy Assistant Lead will be reporting to the Pharmacy Operations Manager. The position is responsible for technical and workflow functions concerning the Production department, specifically, training of new pharmacy assistants, shipping management, troubleshooting staff inquiries, investigating incidents in the production department and meeting daily operational objectives, under the direct supervision of the Pharmacy Manager. They are also responsible for projects and pharmacy initiatives as delegated by the Pharmacy Manager.

Actual pay rate will be based on the individual candidate’s credentials and experience for the role with CareRx.

INTERNAL RELATIONSHIPS

• Pharmacy Manager
• Assistant Pharmacy Manager
• Operations Manager
• Pharmacists
• Clinical Pharmacists
• Regulated Technicians
• Pharmacy Assistants

EXTERNAL RELATIONSHIPS

• Clients
• Facility Staff
• Vendors

SPECIFIC RESPONSIBILITIES

• Performs operational duties to support the overall Production department objectives
• Lead and carry out shipping department activities
• Troubleshoots and resolves staff inquiries about the workflow
• Leads training of new pharmacy assistants, and provides feedback to existing staff members in a timely manner
• Reviews the daily workflow throughout the day and reports delays to the Pharmacy Manager
• Investigate incidents as it pertains to the production department, as assigned by the pharmacy manager
• Proactively provides solutions to resolve issues in the department
• Complete filing requirements in accordance with the College regulations
• Provides updates and reports concerns and updates to the Pharmacy Manager
• Work in collaboration with the Pharmacy Manager to implement corporate initiatives relating to production workflow efficiency
• Maintain customer service expectations in a timely manner, knowing when to involve Pharmacist
• Perform other duties as assigned to support CareRx

What you will bring to the team:

• Ability to build and maintain strong team relationships
• Excellent verbal and written communication skills
• Ability to prioritize work demands
• Excellent problem-solving and decision-making skills
• Ability to manage work flow and priorities in order to meet dead lines
• Strong attention to detail
• Maintain confidentiality of patient and employee information as per organizational policy
• Professional Phone Etiquette
• Strong customer service skills preferred

PHYSICAL COMPETENCIES

• This position requires the selected candidate to sit, stand and walk throughout the day.

PREFERRED MINIMUM EDUCATION AND EXPERIENCE

• Minimum one year of pharmacy experience
• Experience with Kroll system an asset
• Experience with MS Office, such as Outlook and Smartsheet, an asset

OTHER DUTIES

• Other duties will be assigned as required

CareRx welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Interested, qualified candidates are encouraged to apply.

All applicants must successfully pass satisfactory background screening (depending on the role - Criminal Record Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration) and referencing. Background screening will be completed after an offer of employment has been extended and accepted.