Stephenson’s Rental Services is a Canadian owned and operated success story and a trusted leader in the equipment rental industry. We don’t just rent equipment – we fuel projects, power progress, and help our customers get the job done right. Proudly serving customers in Alberta, Ontario, and Quebec by way of our values: Respect, Passion, Simplicity, Progressive Thinking and a Family Focus, we’re looking for hands-on and team-focused individuals who thrive in a fast-paced environment to join our family for the existing vacancy described below.

How you’ll contribute

The Parts and Service Coordinator works to help our technicians service and repair equipment quickly and accurately to help our customers get the job done right. With safety at the forefront, the incumbent will ensure the seamless coordination of parts, inventory, and service in a safe, organized, and team-oriented environment. Responsibilities include:

• Coordinate the ordering, receiving, stocking, transferring, and delivery of parts
• Monitor inventory levels by managing purchase orders with vendors/suppliers, processing returns, exchanges, and ensure correct parts are allocated to the right equipment and work orders.
• Open, update, and close work orders using appropriate coding. (e.g., MI, AI, Cust damage, routine maintenance, or Recap).
• Monitor schedule/delivery times, coordinate shipments, resolve queries/disputes related to shipping/invoicing, upkeep status codes, assist with customer damage billing, etc.
• Maintain accurate and complete documentation
• Monitor business functions, basic service requirements, and equipment/service history to ensure the right parts are in stock at the right times.
• Dispatch field technicians to service calls in a timely manner; liaise between stores, customers, and technicians to ensure service calls are completed efficiently.
• Provide technicians with accurate site details and supporting information.
• Deliver excellent customer service via phone, email, and in person
• Facilitate customer inquiries and equipment/supply sourcing
• Prepare repair and service quotes and coordinate and secure deliveries.
• Schedule and track equipment service and preventative maintenance
• Prioritize work orders to minimize downtime and balance technician availability with customer and fleet needs.
• Prepare contracts and delivery paperwork and maintain organized records on service schedules, parts usage, and equipment history.
• Adhere to company policies, safety protocols, and environmentally responsible practices.
• Use excellent communication skills and phone etiquette when interacting with the road crew, stores, sales team and customers.
• Support the road crew by providing site details to the technicians and verifying site info accuracy provided by the stores with the actual contracts in the system.

Health and Safety will always be the number one priority at Stephenson’s so every employee has the shared responsibility of keeping themselves and all others safe by following the Safety Commitments, PPE requirements and all SOPs and Policies as laid out by Stephenson’s and governing laws.

Every Stephenson’s employee has a duty to report any unsafe working conditions and ensuring that they and their co-workers at all levels of work are wearing their PPE and following our SOPs and policies.

What You Bring to the Table

• Valid G-Class (ON)/Class 5 (AB) Driver’s License with clean abstract.
• 2 years of customer service / parts experience.
• Previous customer service experience and/or construction equipment knowledge is an asset
• Proficient with Microsoft Office (Word, Excel, Outlook, etc.)
• Strong problem-solving abilities with attention to detail
• Action-oriented with attention to detail and a focus on quality and safety.

Why you’ll love working here

• Safety is our #1 priority
• Competitive wages and bonus opportunities
• Paid time off
• Company paid benefits including health, dental and vision care
• Life insurance and RRSP matching
• Annual uniform and PPE allowance
• Discounted gym membership and exclusive store discounts
• Internal training, career development, mentorship, and apprenticeship options
• A tight-knit team that treats you like family

We are thankful to all applicants, and will reach out to those that qualify. While our applicant tracking system has AI capability, it is not used to screen, assess, or select candidates.

Stephenson’s Rental Services is an equal opportunity employer that values diversity and inclusion in the workplace. We encourage all qualified applicants to apply, including people with disabilities. Accommodations are available upon request throughout the selection process.