About the role
Senior Computer Application Support Specialist
Location: Ottawa, ON
Client: Department of National Defence (DND)
Clearance: Secret (minimum), Top Secret preferred
About the Role
This role will support the Digital Services Group (DSG) as part of a major modernization and digital transformation initiative. The program is guided by Special Advisors responsible for strategic planning, governance, performance reporting, and operational readiness. The technical resources will work within the same environment, providing the hands‑on technical execution, systems support, troubleshooting, and secure implementation capacity required to operationalize the strategic direction set by the advisory team.
General Responsibilities:
- Coordinating emerging technology application specifications
- Serving as a user support liaison between vendors, IT technicians, and end‑user departments
- Providing training expertise and direction in emerging technology or special application support
- Emulating or reproducing technical problems encountered by users
- Providing advice and training to users in response to identified difficulties
- Recommending and implementing complex security requirements
- Providing business systems, network, and Internet support to users
- Collecting, organizing, and maintaining a problems/solutions log
- Verifying accuracy and completeness of work performed
- Designing, configuring, and deploying server‑based file systems and applications
- Identifying, researching, and resolving complex technical problems
- Recommending new products or processes to enhance business activities
- Planning or participating in department‑wide system upgrades
Requirements
ESSENTIAL REQUIREMENTS
All candidates must meet the following mandatory criteria:
Education
- Certificate, diploma, or degree in Computer Science or a related field from a recognized Canadian post‑secondary institution.
Experience
- Minimum 24 months of relevant experience performing duties aligned to the Senior Technical Support Specialist category.
ADDITIONAL REQUIREMENTS
Candidates must also demonstrate experience in broad enterprise IT application support, including:
- Providing Tier 2/3 support for business systems, networks, and enterprise applications
- Troubleshooting connectivity, performance, and application issues
- Supporting application deployments, configurations, and updates
- Coordinating with vendors and internal teams to resolve technical incidents
- Participating in system migrations, upgrades, and new technology rollouts
- Configuring or supporting server‑based file systems, Active Directory, Group Policy, or cloud services
- Maintaining ticketing systems, problem/solution logs, and knowledge base articles
- Reproducing user‑reported issues and validating fixes in test environments
- Providing user training on new systems, tools, or processes
Ideal Candidate Profile
- Strong understanding of the defence sector
- Experience supporting classified or secure environments
- Excellent communication skills with both technical and non‑technical users
- Ability to work independently in high‑security, high‑availability environments
Not the right fit? Search for Computer Application Support Specialist jobs in Ottawa
About 49 Solutions
At 49 Solutions we consistently deliver top quality consulting services, supporting both business and technology. We work alongside our clients to assess their needs and ensure our approach, recommendations and move-forward plan will deliver the results they expect and the value they deserve.
Our clients have mandates; our expert consultants help them develop comprehensive strategic plans to achieve their goals. We understand the machinery of government and how to articulate plans to meet the needs of central agencies, senior managers and program administrators. We can facilitate direction setting, research and analyze the issues, outline the options and define resource requirements. 49 Solutions will bring together project management, communications, human resource, IT and finance professionals to help you do what you set out to do.
The core of our business foundation is trust. When you work with 49 Solutions, you can count on us to bring the right skills and capabilities to the table, at the right place and at the right time, in order to achieve a successful outcome. The majority of our clients are repeat customers who time and time again reach out to 49 Solutions as their first call when a new project, deliverable, or issue lands on their desk. We are well versed in both business and technology and often become the bridge between the two, creating cohesive projects that achieve desired outcomes.
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About the role
Senior Computer Application Support Specialist
Location: Ottawa, ON
Client: Department of National Defence (DND)
Clearance: Secret (minimum), Top Secret preferred
About the Role
This role will support the Digital Services Group (DSG) as part of a major modernization and digital transformation initiative. The program is guided by Special Advisors responsible for strategic planning, governance, performance reporting, and operational readiness. The technical resources will work within the same environment, providing the hands‑on technical execution, systems support, troubleshooting, and secure implementation capacity required to operationalize the strategic direction set by the advisory team.
General Responsibilities:
- Coordinating emerging technology application specifications
- Serving as a user support liaison between vendors, IT technicians, and end‑user departments
- Providing training expertise and direction in emerging technology or special application support
- Emulating or reproducing technical problems encountered by users
- Providing advice and training to users in response to identified difficulties
- Recommending and implementing complex security requirements
- Providing business systems, network, and Internet support to users
- Collecting, organizing, and maintaining a problems/solutions log
- Verifying accuracy and completeness of work performed
- Designing, configuring, and deploying server‑based file systems and applications
- Identifying, researching, and resolving complex technical problems
- Recommending new products or processes to enhance business activities
- Planning or participating in department‑wide system upgrades
Requirements
ESSENTIAL REQUIREMENTS
All candidates must meet the following mandatory criteria:
Education
- Certificate, diploma, or degree in Computer Science or a related field from a recognized Canadian post‑secondary institution.
Experience
- Minimum 24 months of relevant experience performing duties aligned to the Senior Technical Support Specialist category.
ADDITIONAL REQUIREMENTS
Candidates must also demonstrate experience in broad enterprise IT application support, including:
- Providing Tier 2/3 support for business systems, networks, and enterprise applications
- Troubleshooting connectivity, performance, and application issues
- Supporting application deployments, configurations, and updates
- Coordinating with vendors and internal teams to resolve technical incidents
- Participating in system migrations, upgrades, and new technology rollouts
- Configuring or supporting server‑based file systems, Active Directory, Group Policy, or cloud services
- Maintaining ticketing systems, problem/solution logs, and knowledge base articles
- Reproducing user‑reported issues and validating fixes in test environments
- Providing user training on new systems, tools, or processes
Ideal Candidate Profile
- Strong understanding of the defence sector
- Experience supporting classified or secure environments
- Excellent communication skills with both technical and non‑technical users
- Ability to work independently in high‑security, high‑availability environments
Not the right fit? Search for Computer Application Support Specialist jobs in Ottawa
About 49 Solutions
At 49 Solutions we consistently deliver top quality consulting services, supporting both business and technology. We work alongside our clients to assess their needs and ensure our approach, recommendations and move-forward plan will deliver the results they expect and the value they deserve.
Our clients have mandates; our expert consultants help them develop comprehensive strategic plans to achieve their goals. We understand the machinery of government and how to articulate plans to meet the needs of central agencies, senior managers and program administrators. We can facilitate direction setting, research and analyze the issues, outline the options and define resource requirements. 49 Solutions will bring together project management, communications, human resource, IT and finance professionals to help you do what you set out to do.
The core of our business foundation is trust. When you work with 49 Solutions, you can count on us to bring the right skills and capabilities to the table, at the right place and at the right time, in order to achieve a successful outcome. The majority of our clients are repeat customers who time and time again reach out to 49 Solutions as their first call when a new project, deliverable, or issue lands on their desk. We are well versed in both business and technology and often become the bridge between the two, creating cohesive projects that achieve desired outcomes.