About the role
As an Integrated Guarding Operator, you will be responsible for monitoring live video feeds while based within our Operations Centre in Burnaby. The role requires quick decision-making and the ability to handle alarm events and incidents efficiently while maintaining professionalism. You should be comfortable working independently, and be confident and assertive to use verbal communication over a two-way radio to deter active crime.
Location: This role is fully office-based in our Operations Centre in Burnaby.
Shifts: We are currently looking for three full-time Operators for day (0800-1600hrs) or afternoon (1600-0000hrs) shifts. All schedules include at least one weekend shift.
Pay Rate: $25.00/hour
REQUIREMENTS:
- Minimum of one (1) year of work experience as a Security Officer and/or in a monitoring dispatch environment
- Excellent situational awareness, judgement, and decision-making under pressure
- Excellent written and verbal communication skills
- Comfortable working independently in an Operations Centre environment
- Comfortable with using security monitoring platforms and technology
- Experience with Immix GF is considered an asset
- Ability to notice and act on small details that could be crucial in preventing security breaches
RESPONSIBILITES:
- Monitor live video feeds, alarms, and cameras across multiple client sites
- Identify and assess security-related incidents in real time; follow intervention and escalation protocols
- Utilize the "talkdown" system to communicate and deescalate the potentially threatening situations, maintaining confidence and authority
- Act quickly and decisively when handling alarm events, taking appropriate action and close the events with right outcomes
- Follow the set instructions for each site and ensure compliance with standard procedures
- Log activities, mobile dispatches, and documents for all events; accurately document incidents, alarms and actions taken on reports for management and clients
- Communicate with emergency responders and/or clients during critical events
- Ensure that all necessary information is passed on to the next Operator or shift in a clear, concise, and accurate manner
- Perform other duties as required to meet operational needs
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
About the role
As an Integrated Guarding Operator, you will be responsible for monitoring live video feeds while based within our Operations Centre in Burnaby. The role requires quick decision-making and the ability to handle alarm events and incidents efficiently while maintaining professionalism. You should be comfortable working independently, and be confident and assertive to use verbal communication over a two-way radio to deter active crime.
Location: This role is fully office-based in our Operations Centre in Burnaby.
Shifts: We are currently looking for three full-time Operators for day (0800-1600hrs) or afternoon (1600-0000hrs) shifts. All schedules include at least one weekend shift.
Pay Rate: $25.00/hour
REQUIREMENTS:
- Minimum of one (1) year of work experience as a Security Officer and/or in a monitoring dispatch environment
- Excellent situational awareness, judgement, and decision-making under pressure
- Excellent written and verbal communication skills
- Comfortable working independently in an Operations Centre environment
- Comfortable with using security monitoring platforms and technology
- Experience with Immix GF is considered an asset
- Ability to notice and act on small details that could be crucial in preventing security breaches
RESPONSIBILITES:
- Monitor live video feeds, alarms, and cameras across multiple client sites
- Identify and assess security-related incidents in real time; follow intervention and escalation protocols
- Utilize the "talkdown" system to communicate and deescalate the potentially threatening situations, maintaining confidence and authority
- Act quickly and decisively when handling alarm events, taking appropriate action and close the events with right outcomes
- Follow the set instructions for each site and ensure compliance with standard procedures
- Log activities, mobile dispatches, and documents for all events; accurately document incidents, alarms and actions taken on reports for management and clients
- Communicate with emergency responders and/or clients during critical events
- Ensure that all necessary information is passed on to the next Operator or shift in a clear, concise, and accurate manner
- Perform other duties as required to meet operational needs
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.