Employment Type: Contract (up to 11 months), Full-Time

Existing Vacancy: Yes

Division/Branch: Operations Division / Licensing and Registration Branch

Application Deadline: May 8, 2026

Pay Level: 3

Pay Range: $31.03 hourly to $34.48 hourly

Work Location: Woodbine Mohawk Park (Racetrack) Toronto, ON

The Alcohol and Gaming Commission of Ontario (AGCO) is an agency where innovation thrives, ideas flourish, and passion drives us to new heights of excellence. Reporting to the Ministry of the Attorney General, the AGCO is responsible for regulating Ontario’s vibrant alcohol, gaming, horse racing, and private retail cannabis sectors in accordance with the principles of honesty and integrity, and in the public interest.

What You Will Do:

• Ensure horse racing industry participants are appropriately licensed prior to race day by monitoring reports and following up on licensing issues.
• Provide in-person customer service at racetrack licensing offices and respond to inquiries from applicants and licensees by phone and email.
• Assist participants with using the AGCO’s online licensing portal (iAGCO), including account setup and application submission.
• Review and process new and renewal licensing applications.
• Run race day reports and provide support to Racing Officials, Commission Veterinarians, and other on-site AGCO personnel as required.
• Receive and process licensing fees and fines, and perform related administrative tasks to support racetrack licensing operations.

You Have:

• Strong communication skills, both written and verbal, with a high level of accuracy and attention to detail, and a strong customer service focus.
• Good knowledge of the Rules of Standardbred Racing, the Rules of Thoroughbred Racing, the Horse Racing Licence Act, 2015 and its regulations, and the Criminal Code of Canada, as well as the AGCO’s Rules of Racing.
• Demonstrated sound judgement and the ability to manage competing priorities and make decisions in a fast-paced regulatory environment.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, and SharePoint), with the ability to quickly learn new systems and AGCO-specific licensing platforms.
• Knowledge of licensing procedures, process manuals, and racetrack operational processes.
• Awareness of health and safety practices in a racetrack or live animal environment.
• Ability to maintain confidentiality and exercise discretion when handling sensitive and personal information.
• Ability to work independently and collaboratively in a team environment, with flexibility to adapt to changing priorities.
• Willingness to work weekends, evenings, and statutory holidays as part of a rotational schedule aligned with live racing operations (see below).
• Eligibility to work in Canada and the ability to successfully complete a criminal background check.

Nice to Have:

• Experience working in a regulatory, licensing, or compliance environment, particularly within a customer-facing service role.
• Knowledge of administrative processes such as record keeping, reporting, and document management in a regulated environment.
• Experience in a horse racing or racetrack operational environment.
• Experience processing payments, reconciliations, or using point-of-sale (POS) systems.
• Experience using online service portals, licensing systems, or case management tools.
• Experience working in high-volume customer service environments across in-person, phone, and email channels.

Schedule:

• The anticipated start date for this position is immediate, to allow for training and onboarding.
• Live horse racing occurs year-round, including weekends and statutory holidays.
• The Licensing Agent is required to work on-site at the racetrack office during live race days (approximately 4–5 days per week), with additional time required at the racetrack office or remotely to complete pre- and post-race reporting and related duties.
• See the RaceDayCalendar for a schedule of race dates and post times.

About the AGCO

The Alcohol and Gaming Commission of Ontario (AGCO) is an Ontario provincial regulatory agency that reports to the Ministry of the Attorney General. We are responsible for regulating the alcohol, gaming, horse racing and cannabis retail sectors in accordance with the principles of honesty and integrity, and in the public interest.

The AGCO is proud to be recognized as one of Greater Toronto’s Top Employers for the second year in a row. This annual distinction reflects our commitment to cultivating a workplace environment that prioritizes employee well-being, emphasizing work-life balance, mental health resources, and opportunities for professional growth. We remain committed to fostering a supportive and rewarding work environment for our employees.

What we offer

The AGCO provides a comprehensive range of benefits and programs (subject to eligibility), including:

• Generous time-off policy, including 2 volunteer days to contribute to causes that matter to you.
• Defined benefit pension plans to secure your financial future.
• Comprehensive health, dental, and vision plans, with 100% employer-paid premiums.
• Well-being credits to support gym memberships, therapy, financial planning, and more.
• Employer-paid parental leave top-up.
• Professional development opportunities with access to training programs, leadership resources, and reimbursement for professional memberships.
• 24/7 confidential support through our Employee Assistance Program.
• Convenient, central location near the subway line for easy access when working in the office. Paid onsite parking is also available.

Please note that only applications submitted through the Applicant Tracking System will be accepted.

The AGCO is an inclusive and equal opportunity employer.

The AGCO has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible and respectful workplace where every employee has a voice and the opportunity to fully contribute. To this effect, you are encouraged to reflect upon the diversity you would bring to the role within your application including, but not limited to, individuals identifying with one or more of the under-represented groups identified within Ontario’s Human Rights Code.

Disability related accommodation during the recruitment process is available upon request. Persons with disabilities who require accommodation during the application process, or who need job postings in an alternative format, may email their request to askhr@agco.ca. The subject line should read “Accommodation in Application – [Position Title].

We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of the hiring process. All applications will be reviewed and evaluated by our Human Resources team and hiring managers.