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NON UNION POSITION

POSITION TITLE: Assistant Manager, Information

Technology Services

LOCATION: Brockville Board Office, 225 Central Avenue West, Brockville, Ontario.

REPORTS TO: Senior Manager, Information Technology Services

START: Immediately

FTE: 1.0 (35 hours per week)

SALARY: $92,929-$134,040 (position and salary is currently under review)

Job Summary

The Assistant Manager of Information Technology Services supports the effective operation of the IT department by providing operational leadership, project management, and technical oversight aligned with the educational and business objectives of the organization. Working under the direction of the Senior Manager of Information Technology Services, the position translates strategic direction into executable plans, ensuring service continuity, operational efficiency, and a sustainable, secure computing environment for stakeholders.

This position supports the Senior Manager of Information Technology Services in the delivery of high-quality, innovative technology solutions that meet both strategic and day-to-day operational needs. The position assists in the planning, development, implementation, and optimization of enterprise solutions, workflows and corporate applications.

List and Brief Description of Specific Duties:

Primary Duties

• Provides supervision,

  support and leadership for multidisciplinary IT teams and initiatives of

  varying size and complexity, including both leading-edge technology

  implementations and day-to-day operational support activities. Acts as

  project lead or co-lead as assigned

• Supports planning and

  advisory activities by working with stakeholders to identify technology

  needs, operational challenges, and improvement opportunities. Assists in

  developing short-term and long-term technology solutions, project plans,

  and budget recommendations

• Informs senior IT

  management and project steering committees of project status, issues,

  risks and mitigation strategies

• Communicates technical

  solutions, risks, and issues to internal stakeholders and team members,

  translating complex concepts into plain, easily understood language.

  Escalate issues and recommendations to the Manager as appropriate

Other Duties

• Act as delegate for the

  Senior Manager of Information Technology Services as required

• Conducts performance

  reviews and establishes professional development plans for direct reports

• Supports compliance with

  Ministry of Education requirements, internal audit processes, and

  applicable legislative frameworks (e.g., MFIPPA, PHIPA)

• Documents business cases

  to evaluate cost savings and process efficiencies for potential projects

SKILL

Knowledge

• Extensive knowledge of

  enterprise information systems and infrastructure in a multi-tier,

  integrated IT environment

• Strong understanding of

  Ministry of Education regulations, funding models, Education Act, and

  related regulations

• Proficiency in project

  management methodologies and practices

• Proficiency in emerging

  technology trends, including generative AI tools

Formal Education and/or Certification(s)

• Undergraduate Degree in

  Technology, Information Science or related discipline

• Additional certification,

  training or experience in project management (PMP, CAPM), communication,

  or leadership is an asset

Years of Experience

• Minimum of 4 to 5 years in

  information technology management, preferably in the public or education

  sector

Competencies

• Professional knowledge of enterprise-wide

  information technology systems, infrastructure, data governance, cybersecurity,

  and service delivery within a large, complex public-sector organization

• Ability to lead and coordinate projects of

  varying size and complexity

• Ability to analyze and communicate technical and

  operational information clearly

• Ability to implement and support systems,

  standards, and processes

• Ability to contribute to the design and delivery

  of new technology solutions (e.g., parent-facing or staff-facing systems)

Interpersonal Skills

• Strong interpersonal and

  communication skills to influence, advise and collaborate with

  stakeholders across the enterprise

• Regular interaction with

  ITS staff, internal departments, and vendors; periodic interaction with

  senior staff, administrators, and external partners

• Daily interaction with the

  Senior Manager of ITS

• Weekly interaction with

  employees in other departments and internal executives; these interactions

  may occasionally require the use of diplomacy and negotiation if

  agreed-upon timelines are at risk for joint initiatives

• Applies interpersonal

  skills such as coaching, collaboration, active listening, and clear

  communication to support operational outcomes and team effectiveness

EFFORT

Physical, Visual/Auditory and Mental Concentration

• Physical effort may

  include fine finger / precision work at the computer and sitting for

  extended periods

• Visual concentration may

  include extended periods of analysis, review of solution requirements and

  contract language

• Auditory concentration

  may include participation in meetings, technical discussions, and issue

  resolution

• High level of mental

  concentration, problem-solving and decision-making under deadlines

Complexity

• Tasks are generally

  unique (e.g. new technologies and system development).

• Issues frequently involve

  interdependence across departments and divisions

• Problems tend to require

  reference to business rules, policies and procedures, internet research,

  third party consultations and Ministry of Education/ MFIPPA/ PHIPA

  guidelines, with escalation of complex or high-risk issues to the Senior

  Manager of ITS

RESPONSIBILITY

Accountability and Decision-Making

• Authorized to make

  operational decisions within established departmental guidelines and

  approved project plans

• Provides recommendations

  related to system changes, resource allocation, and project priorities

• Significant decisions,

  budget approvals, and major system changes require approval from the

  Senior Manager of Information Technology Services

• Monitoring staff

  attendance and approving vacation and other types of leave requests

Impact

• Errors may impact

  service delivery, system reliability, project timelines, and staff

  productivity within the department and across the organization

• Errors could result in

  unplanned service outages or inappropriate access to data, for example as

  a result of an improperly managed new product roll-out

• Errors or issues may

  affect operational efficiency or service quality and are typically

  identified through monitoring, peer review, or escalation processes

Development and Leadership of Others

• Directly responsible for

  the supervision of 10 staff (Technical Analyst (2), Data Centre

  Administrator (3), Network Administrator (1), Database Administrator (3),

  and Team Lead, Information System Services)

• Provides leadership,

  coaching, and mentoring to IT staff and project team members

• May participate in

  recruitment, onboarding, training, and performance feedback activities

  under the supervision of the Senior Manager of ITS

• Resolve conflicts or

  disputes among ITS staff members using tact and diplomacy

WORKING CONDITIONS

• This position works in a

  typical office environment, with occasionally travel to school sites or

  training locations as required.

• Periodic extended hours

  may be required in extraordinary circumstances such as a highly impactful,

  unplanned systems outage

We thank all candidates who show interest in this position. Only candidates selected for interview will be contacted.

The UCDSB may use Artificial Intelligence (AI) tools to screen, select and/or assess applicants in the hiring process. AI is not used to make final hiring decisions.