The CanCap Group (“CanCap”) is a privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management and post charge-off recoveries.

We are a company of innovators. We learn from each other, respect each other, and create together. When it comes to our customers, partners, and each other, we are always motivated by doing the “right thing”. We seek to find the best people and the right methods that allow us to meet this goal and look to the future for growth.

As an ACC Reservices Administrator will be working with our Reservices and Funding team to facilitate their day-to-day operations and administrative tasks.

What your day and week could look like

Reporting to the Senior Manager, ACC Reservices, an Admin Clerk plays an essential role in supporting the recovery team through the repayment lifecycle of asset repossession. This includes:

• Administrative support to Asset Recovery and Remarketing department
  • Searching for customer documents across multiple platforms and systems of record
  • Running and uploading industry-specific searches through appropriate portals and uploading information into customer file
  • Communicating with Clients to request relevant information about the debtor file
  • Contacting appropriate parties for lien releases and other information
  • Submitting requests to third party vendors for rebates and cancellations on their products on behalf of our Clients
  • Stewardship of a dedicated segment of customer accounts that are managed to SLAs
  • Consulting with senior team members to determine trends, issues, concerns, and wins.

What you bring

• No prior experience required
• Intermediate user skills with Microsoft 365 and internet browsers
• Fluent ability to write and speak business information
• Ability to juggle competing priorities with a sense of urgency
• Proven organizational skills with attention to detail with an ability to pick out inconsistencies
• Upbeat and results-oriented team contributions
• Confidence with problem-solving
• Commitment to providing ‘Raving Fan’ customer service
• Motivation and drive towards continuous learning and growth within your role and the company

What you can expect from us

Our Employee Experience is aimed at supporting and inspiring our talented team through:

• A passionate team dedicated to the support and empowerment of others

• An environment where innovative thinking is encouraged

• Health and dental coverage for you and your family

• Time off to re-energize with a starting vacation entitlement of 15 days/year as well as personal days

Additional Information

• Priority will be given to candidates with availability and flexibility to work shifts during days, afternoons, evenings, and weekends. Shifts will run between 8am and 11pm EST.
• To be considered for employment you will need to successfully pass a criminal background check and a validation of your work experience.

Next Steps

Adding to our team is one of the most important steps that happens in our business. We’ve taken time to be purposeful and thoughtful with this job posting. Please take time to do the same with your application. Help us understand how you see your work experience as relatable to this job posting.

Diversity and Inclusion

CanCap Management Inc. is an equal opportunity employer and values diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.

Thank you to all interested applicants. Only candidates who possess the experience, skills, and qualifications outlined above will be contacted for next steps in the hiring process.