3+ years of relevant experience in enablement, program management, Customer Success, Sales, or a related role
Strong understanding of Customer Success motions, with at least 2 years of experience working in or closely with CS, Onboarding, or a revenue-impacting role
Experience designing and delivering enablement programs for global, distributed teams
Ability to translate complex product, process, or domain knowledge into clear, actionable learning
Excellent project management and organizational skills; able to balance multiple priorities in a fast-paced environment
Confident facilitator, coach, and communicator with strong presentation skills; fluent in English
Highly collaborative, able to build trust and influence across CS, Product, Enablement, and cross-functional teams
Data-informed and outcomes-focused, with experience defining and tracking enablement KPIs
Self-directed, proactive, and comfortable operating as a single owner with high situational awareness
Passion for learning, development, and helping others succeed
Experience working in a high-growth technology or SaaS environment
What the job involves
Deel is the all-in-one payroll and HR platform for global teams
Our vision is to unlock global opportunity for every person, team, and business
Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform
With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities
We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy
In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google
Your experience at Deel will be a career accelerator
At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives
With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work
This role acts as the single point of accountability for preparing Customer Success teams to confidently onboard, support, retain, and expand customers across Deel’s solutions
You will partner closely with Customer Success leadership, Product Enablement, Product, Instructional Design, and Customer Education to ensure CSMs have the skills, knowledge, and tools needed to drive measurable client outcomes and business impact
Customer Success Enablement Strategy
Contribute to the development, delivery, and continuous improvement of Deel’s core global Customer Success enablement programs
Translate business priorities (adoption, retention, expansion, efficiency) into structured, outcome-driven enablement programs for CS roles
Act as a thought partner to CS leadership on capability gaps, readiness needs, and skill development priorities
Program Design & Delivery
Design and deliver blended enablement programs, combining live remote sessions, e-learning, self-serve resources, and practical application
Partner with Subject Matter Experts, Product Enablement, and Instructional Design to create high-quality, role-specific learning experiences
Ensure programs are practical, scenario-based, and directly applicable to real client conversations and workflows
Adoption, Retention & Expansion Enablement
Enable CSMs to confidently drive product adoption, value realization, and renewal readiness
Partner with Product and Customer Education to reinforce best practices for ongoing client enablement
Use customer insights, CS feedback, and performance data to identify adoption or retention gaps and design targeted enablement interventions
Measurement & Stakeholder Management
Define program milestones and success metrics aligned to CS and GTM goals
Track KPIs and report regularly on enablement progress, outcomes, and impact
Set clear expectations with stakeholders and provide ongoing feedback and recommendations
3+ years of relevant experience in enablement, program management, Customer Success, Sales, or a related role
Strong understanding of Customer Success motions, with at least 2 years of experience working in or closely with CS, Onboarding, or a revenue-impacting role
Experience designing and delivering enablement programs for global, distributed teams
Ability to translate complex product, process, or domain knowledge into clear, actionable learning
Excellent project management and organizational skills; able to balance multiple priorities in a fast-paced environment
Confident facilitator, coach, and communicator with strong presentation skills; fluent in English
Highly collaborative, able to build trust and influence across CS, Product, Enablement, and cross-functional teams
Data-informed and outcomes-focused, with experience defining and tracking enablement KPIs
Self-directed, proactive, and comfortable operating as a single owner with high situational awareness
Passion for learning, development, and helping others succeed
Experience working in a high-growth technology or SaaS environment
What the job involves
Deel is the all-in-one payroll and HR platform for global teams
Our vision is to unlock global opportunity for every person, team, and business
Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform
With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities
We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy
In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google
Your experience at Deel will be a career accelerator
At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives
With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work
This role acts as the single point of accountability for preparing Customer Success teams to confidently onboard, support, retain, and expand customers across Deel’s solutions
You will partner closely with Customer Success leadership, Product Enablement, Product, Instructional Design, and Customer Education to ensure CSMs have the skills, knowledge, and tools needed to drive measurable client outcomes and business impact
Customer Success Enablement Strategy
Contribute to the development, delivery, and continuous improvement of Deel’s core global Customer Success enablement programs
Translate business priorities (adoption, retention, expansion, efficiency) into structured, outcome-driven enablement programs for CS roles
Act as a thought partner to CS leadership on capability gaps, readiness needs, and skill development priorities
Program Design & Delivery
Design and deliver blended enablement programs, combining live remote sessions, e-learning, self-serve resources, and practical application
Partner with Subject Matter Experts, Product Enablement, and Instructional Design to create high-quality, role-specific learning experiences
Ensure programs are practical, scenario-based, and directly applicable to real client conversations and workflows
Adoption, Retention & Expansion Enablement
Enable CSMs to confidently drive product adoption, value realization, and renewal readiness
Partner with Product and Customer Education to reinforce best practices for ongoing client enablement
Use customer insights, CS feedback, and performance data to identify adoption or retention gaps and design targeted enablement interventions
Measurement & Stakeholder Management
Define program milestones and success metrics aligned to CS and GTM goals
Track KPIs and report regularly on enablement progress, outcomes, and impact
Set clear expectations with stakeholders and provide ongoing feedback and recommendations
