Top Benefits
About the role
Bordered by the Crescent Drive Golf Course and only 20 minutes from downtown Winnipeg, Thermea Spa Village opened its doors in 2015. This relaxation and renewal centre focuses on thermotherapy practices and relaxation techniques from Scandinavian countries. It offers a multisensorial experience in an all-embracing natural setting to contribute to the health and wellness of its guests.
Continuously innovating and evolving by creating unique relaxation experiences, it is the only Nordic-style spa in the Canadian Prairies today. We are currently seeking passionate customer service professionals, who will use their skills to transform people’s lives, one visit at a time. Join our team.
Associates with Thermea Spa Village will embrace the following values:
- Accountability
- Engagement
- Respect
- Integrity
- Teamwork
Job Summary: Reporting to Assistant Director of Operations, the Guest Experience Associate’s primary objective is to welcome, assist and advise customers on the cycle of thermotherapy & the benefits, services and activities of Thermea Spa Village and, more broadly, promotes tourism of the region. The Associate will be held to standards of customer service excellence in order to deliver our distinct service product while acting as an ambassador to our customers and handling, in a courteous, quick and efficient manner, various transactions while ensuring the upkeep of the premises.
Responsibilities & Essential Duties:
- Welcomes and registers guests in a personalised and professional manner;
- Answers inquiries regarding the services and its facilities;
- Assists with reservations and maintains customer records; process various payment methods;
- Maintains par stock of supplies and accessories;
- Maintains cleanliness of the spa, including reception, lobby, pavilions, staff areas, and locker rooms;
- Ensures that all amenities are maintained to the highest standards;
- Refreshes lockers and refills fresh towels and toiletries;
- Learn and communicate daily information that will ensure customers have a pleasant stay;
- Listen to customer needs and respond to their requests;
- Ensures flow of saunas, and may perform spa rituals inside saunas;
- Tasks related to starting and monitoring fire;
- Seasonal outdoor tasks such as sweeping, raking and shovelling ;
- Monitors and maintains site capacities;
- Perform other related duties.
Requirements:
- High school diploma;
- One-year experience in customer service; an asset;
- Basic knowledge of Windows based software, an asset;
- Knowledge of the region as well as tourist attractions, an asset;
- Knowledge of the SpaBooker system, an asset;
- Certificate or Diploma in Hospitality/Tourism Management; an asset;
- WHMIS and PHIA Certification; an asset;
- Ability to communicate clearly with customers, managers and other associates;
- Be in good physical condition; ability to work outdoors during all months of the year (weather appropriate uniform provided); ability to work in a standing position for long periods of time, ability to lift up to 30 lbs.;
- Must be able to work in a fast-paced environment with a calm demeanor.
Work schedule: Variable schedule (days, evenings, weekends, holidays).
Salary: Salary is based on the pay scale and benefits in effect at Thermea Spa Village.
Free Thermal Spa Access
How: Send us your resumé and cover letter by clicking ‘Apply’ below.
About Groupe Nordik
Groupe Nordik est une entreprise en pleine effervescence qui vise à se tailler une place au sommet de l’industrie du mieux-être, de la santé et du tourisme. C’est en misant sur la diversité de ses activités que Groupe Nordik parvient à créer de la valeur et ainsi à développer le marché de l’entreprise. Par l’entremise de sa division Développement corporatif, elle identifie et évalue des opportunités d’affaires afin de s’y associer et de réaliser des projets prometteurs et d’envergure, et ce, au sein d’organisations dynamiques dont les mandats s’inscrivent globalement dans l’univers du mieux-être.
Nous sommes actuellement à la recherche de talents qui, grâce à leurs compétences, sauront contribuer à la croissance et à la réalisation de la mission de l’entreprise. Joignez-vous à l’équipe.
Nordik Group is a rapidly expanding company that wants to carve out a place for itself at the peak of the wellness, health and tourism industries. By relying on the diversity of its activities, Nordik Group has created value and has grown its market. Through its Corporate Development division, Nordik Group identifies and assesses promising, large-scale projects and business opportunities to accomplish and join along with dynamic organizations with mandates generally focused on wellness.
Currently, we are seeking talented people who can contribute to the growth and development of the company’s mission through their individual skills. Join our team.
Top Benefits
About the role
Bordered by the Crescent Drive Golf Course and only 20 minutes from downtown Winnipeg, Thermea Spa Village opened its doors in 2015. This relaxation and renewal centre focuses on thermotherapy practices and relaxation techniques from Scandinavian countries. It offers a multisensorial experience in an all-embracing natural setting to contribute to the health and wellness of its guests.
Continuously innovating and evolving by creating unique relaxation experiences, it is the only Nordic-style spa in the Canadian Prairies today. We are currently seeking passionate customer service professionals, who will use their skills to transform people’s lives, one visit at a time. Join our team.
Associates with Thermea Spa Village will embrace the following values:
- Accountability
- Engagement
- Respect
- Integrity
- Teamwork
Job Summary: Reporting to Assistant Director of Operations, the Guest Experience Associate’s primary objective is to welcome, assist and advise customers on the cycle of thermotherapy & the benefits, services and activities of Thermea Spa Village and, more broadly, promotes tourism of the region. The Associate will be held to standards of customer service excellence in order to deliver our distinct service product while acting as an ambassador to our customers and handling, in a courteous, quick and efficient manner, various transactions while ensuring the upkeep of the premises.
Responsibilities & Essential Duties:
- Welcomes and registers guests in a personalised and professional manner;
- Answers inquiries regarding the services and its facilities;
- Assists with reservations and maintains customer records; process various payment methods;
- Maintains par stock of supplies and accessories;
- Maintains cleanliness of the spa, including reception, lobby, pavilions, staff areas, and locker rooms;
- Ensures that all amenities are maintained to the highest standards;
- Refreshes lockers and refills fresh towels and toiletries;
- Learn and communicate daily information that will ensure customers have a pleasant stay;
- Listen to customer needs and respond to their requests;
- Ensures flow of saunas, and may perform spa rituals inside saunas;
- Tasks related to starting and monitoring fire;
- Seasonal outdoor tasks such as sweeping, raking and shovelling ;
- Monitors and maintains site capacities;
- Perform other related duties.
Requirements:
- High school diploma;
- One-year experience in customer service; an asset;
- Basic knowledge of Windows based software, an asset;
- Knowledge of the region as well as tourist attractions, an asset;
- Knowledge of the SpaBooker system, an asset;
- Certificate or Diploma in Hospitality/Tourism Management; an asset;
- WHMIS and PHIA Certification; an asset;
- Ability to communicate clearly with customers, managers and other associates;
- Be in good physical condition; ability to work outdoors during all months of the year (weather appropriate uniform provided); ability to work in a standing position for long periods of time, ability to lift up to 30 lbs.;
- Must be able to work in a fast-paced environment with a calm demeanor.
Work schedule: Variable schedule (days, evenings, weekends, holidays).
Salary: Salary is based on the pay scale and benefits in effect at Thermea Spa Village.
Free Thermal Spa Access
How: Send us your resumé and cover letter by clicking ‘Apply’ below.
About Groupe Nordik
Groupe Nordik est une entreprise en pleine effervescence qui vise à se tailler une place au sommet de l’industrie du mieux-être, de la santé et du tourisme. C’est en misant sur la diversité de ses activités que Groupe Nordik parvient à créer de la valeur et ainsi à développer le marché de l’entreprise. Par l’entremise de sa division Développement corporatif, elle identifie et évalue des opportunités d’affaires afin de s’y associer et de réaliser des projets prometteurs et d’envergure, et ce, au sein d’organisations dynamiques dont les mandats s’inscrivent globalement dans l’univers du mieux-être.
Nous sommes actuellement à la recherche de talents qui, grâce à leurs compétences, sauront contribuer à la croissance et à la réalisation de la mission de l’entreprise. Joignez-vous à l’équipe.
Nordik Group is a rapidly expanding company that wants to carve out a place for itself at the peak of the wellness, health and tourism industries. By relying on the diversity of its activities, Nordik Group has created value and has grown its market. Through its Corporate Development division, Nordik Group identifies and assesses promising, large-scale projects and business opportunities to accomplish and join along with dynamic organizations with mandates generally focused on wellness.
Currently, we are seeking talented people who can contribute to the growth and development of the company’s mission through their individual skills. Join our team.