Program Manager
Top Benefits
About the role
About Northern
Headquartered in London, Ontario, Canada, Northern is an integrated digital solutions agency specializing in helping leading commercial and public service brands navigate digital change. By leveraging our expertise and deep understanding of our clients’ businesses, we collaborate to design, create, and enable tailored digital experiences that drive growth.
Since our founding in 2015, Northern has grown into a team of 200+ digital experts, receiving multiple recognitions in employee engagement from Great Place to Work® Canada, including Best Workplaces™ for Inclusion, Women, Mental Health, Hybrid Work, and more.
What We’re Looking For
At Northern, we’re looking for astrategicandresults-driven Program Managerto lead the operation of one of our largest client programs. In this role, you willoversee multiple interconnected projectsacross Customer Experience, Digital Marketing, and Development Project Management, ensuring alignment with client and organizational goals. As a trusted expert on the client’s business, Northern’s delivery best practices, industry trends, and relevant technologies, you will partner with Account Managers to shape account strategy, identify growth opportunities, and orchestrate cross-functional teams to deliver high-quality results, improve client experiences, and drive revenue growth.
Our Connected Workplace Program gives you the option to choose a remote, hybrid or in-office workspace! (within Canada - preference for ON based candidate for in-person meetings)
Benefits of Becoming a Northerner
In exchange for your talent, Northern offers:
-
Health, Dental, Vision, LTD - Benefits Plans, HSA
-
Employee Wellness & EAPs
-
Fitness Reimbursement and Vet Care Programs
-
RRSP Matching
-
Profit Sharing
-
Flexible work to promote work-life integration
-
Home office allowance
-
Referral bonus program, company social events, and more!
What You'll Be Doing
-Leadthe end-to-enddeliveryof multiple interconnectedprojects, ensuring alignment withclient goalsandorganizational priorities.
-
Serve as atrusted experton theclient’s business, industry trends, and Northern’smarketing and technology best practices.
-
Act as theprimary client contact,providinghigh-value solutionsandstrategic guidance. -Consultwith andinfluenceclients onproject prioritization, ongoingmaintenance, anddecision-making. -Manage project teams, agency resources, andworkflowsto ensurequalityandtimely delivery.
-
Develop and maintain programroadmaps, timelines, success metrics,and comprehensivedocumentation.
-
Identifydependencies, risks, opportunities,andout-of-scopeitems across multiple workstreams.
-
Facilitateclear communicationbetweenclients and delivery teams,offeringalternative solutionswhen needed.
-
Support account management by providingstrategic insights,preparing proposals, and contributing toprogram profitability. -Mentor and guidePMO team members andcollaborate with Revenue teamsto uphold quality standards and priorities. -Present program status, risks,andrecommendationsto leadership and steering committees.
-
Represent Northern at networking events andbuild strong, long-term client relationships
What We’re Looking For
-Education & Certification:4-yearBachelor’s in Communications, Marketing, Technology, or related field.PgMPorPMPcertification required; additionalecommerce, marketing, or project managementcertifications are a plus. -Program Leadership Experience:7+ years leadinglarge, complex programsinagency, web, or technology environments, including 5+ years withenterprise-scale, client-facing programs. -Strategic & Analytical Thinking:Ability toanticipate trends, plan for the future,analyze complex problems, and deliver actionable solutions. -Results-Driven:Strongfocus on outcomes, driving client success and operational efficiency across programs. -Leadership & Influence:Proven ability tolead internal teams, guide stakeholders, andinfluence decision-makingwith confidence. -Client-Facing Expertise:Skilled atbuilding relationships, consulting with clients, and presentingstrategic insightsin compelling ways. -Problem Solving & Initiative:Proactive in identifying challenges, designinginnovative solutions, and implementing them efficiently. -Communication & Collaboration:Exceptionalwritten and verbal communication, including public speaking, and the ability toalign cross-functional teamsto deliver high-quality results.
Compensation
This role has a target salary range of $75,000.00CAD - $110,000.00CAD, with final compensation determined based on a number of factors, including but not limited to relevant skills and direct experience, depth of role-related expertise, years of directly applicable experience, internal equity, and market alignment for the role. Compensation decisions also consider the scope and complexity of the position and are made in a manner consistent with our pay practices. In addition to base salary, we offer a comprehensive total rewards package, which may include health & dental benefits, RRSP matching, Profit Sharing, and many additional perks.
Equity and Diversity
Northern welcomes applications from all qualified individuals and is dedicated to fostering a culture of inclusivity, employment equity, and diversity in the workplace. We encourage candidates from all backgrounds to apply, including but not limited to members of visible minorities, Indigenous peoples, individuals with diverse abilities, and those of all gender identities and expressions.
We are also committed to ensuring an inclusive and accessible recruitment process. Accommodations are available at every stage of the hiring process. If you require support or adjustments to participate fully, please let us know when you apply, and we will work with you to meet your needs.
AI Use & Interview Transparency
Northern uses AI tools to support parts of the hiring process, such as drafting interview questions and organizing candidate information. We may also record and transcribe interviews to ensure accuracy and consistency in our evaluations. Rest assured, you will be speaking with real live human beings!
If you prefer not to be recorded or require an accommodation, please let us know in advance. This will not affect your candidacy. All interview information is used solely for recruitment purposes and managed in accordance with Ontario privacy requirements.
Why Join Northern?
You’ll work alongside a team of 200+ digital experts at one of Canada’s Best Workplaces™ for Inclusion, Women, Mental Health, Hybrid Work, and more. We’re intentional about growth, collaboration, and creating meaningful digital experiences that move our clients forward.
About Northern Commerce
Northern Commerce is Canada's leading and fastest growing eCommerce agency. We provide full-service digital marketing solutions and deliver enterprise omni-channel eCommerce solutions for retailers, manufacturers, and wholesalers around the world.
We are a group of dedicated learners who share a passion for all things digital. We provide a workplace that challenges and motivates every day. Working at Northern is all about exciting projects, a spirited company culture, and the satisfaction of having fun doing something you love. Our state of the art office offers various work spaces and collaboration areas to foster teamwork. This environment allows us to provide the best possible solutions for our clients.
Program Manager
Top Benefits
About the role
About Northern
Headquartered in London, Ontario, Canada, Northern is an integrated digital solutions agency specializing in helping leading commercial and public service brands navigate digital change. By leveraging our expertise and deep understanding of our clients’ businesses, we collaborate to design, create, and enable tailored digital experiences that drive growth.
Since our founding in 2015, Northern has grown into a team of 200+ digital experts, receiving multiple recognitions in employee engagement from Great Place to Work® Canada, including Best Workplaces™ for Inclusion, Women, Mental Health, Hybrid Work, and more.
What We’re Looking For
At Northern, we’re looking for astrategicandresults-driven Program Managerto lead the operation of one of our largest client programs. In this role, you willoversee multiple interconnected projectsacross Customer Experience, Digital Marketing, and Development Project Management, ensuring alignment with client and organizational goals. As a trusted expert on the client’s business, Northern’s delivery best practices, industry trends, and relevant technologies, you will partner with Account Managers to shape account strategy, identify growth opportunities, and orchestrate cross-functional teams to deliver high-quality results, improve client experiences, and drive revenue growth.
Our Connected Workplace Program gives you the option to choose a remote, hybrid or in-office workspace! (within Canada - preference for ON based candidate for in-person meetings)
Benefits of Becoming a Northerner
In exchange for your talent, Northern offers:
-
Health, Dental, Vision, LTD - Benefits Plans, HSA
-
Employee Wellness & EAPs
-
Fitness Reimbursement and Vet Care Programs
-
RRSP Matching
-
Profit Sharing
-
Flexible work to promote work-life integration
-
Home office allowance
-
Referral bonus program, company social events, and more!
What You'll Be Doing
-Leadthe end-to-enddeliveryof multiple interconnectedprojects, ensuring alignment withclient goalsandorganizational priorities.
-
Serve as atrusted experton theclient’s business, industry trends, and Northern’smarketing and technology best practices.
-
Act as theprimary client contact,providinghigh-value solutionsandstrategic guidance. -Consultwith andinfluenceclients onproject prioritization, ongoingmaintenance, anddecision-making. -Manage project teams, agency resources, andworkflowsto ensurequalityandtimely delivery.
-
Develop and maintain programroadmaps, timelines, success metrics,and comprehensivedocumentation.
-
Identifydependencies, risks, opportunities,andout-of-scopeitems across multiple workstreams.
-
Facilitateclear communicationbetweenclients and delivery teams,offeringalternative solutionswhen needed.
-
Support account management by providingstrategic insights,preparing proposals, and contributing toprogram profitability. -Mentor and guidePMO team members andcollaborate with Revenue teamsto uphold quality standards and priorities. -Present program status, risks,andrecommendationsto leadership and steering committees.
-
Represent Northern at networking events andbuild strong, long-term client relationships
What We’re Looking For
-Education & Certification:4-yearBachelor’s in Communications, Marketing, Technology, or related field.PgMPorPMPcertification required; additionalecommerce, marketing, or project managementcertifications are a plus. -Program Leadership Experience:7+ years leadinglarge, complex programsinagency, web, or technology environments, including 5+ years withenterprise-scale, client-facing programs. -Strategic & Analytical Thinking:Ability toanticipate trends, plan for the future,analyze complex problems, and deliver actionable solutions. -Results-Driven:Strongfocus on outcomes, driving client success and operational efficiency across programs. -Leadership & Influence:Proven ability tolead internal teams, guide stakeholders, andinfluence decision-makingwith confidence. -Client-Facing Expertise:Skilled atbuilding relationships, consulting with clients, and presentingstrategic insightsin compelling ways. -Problem Solving & Initiative:Proactive in identifying challenges, designinginnovative solutions, and implementing them efficiently. -Communication & Collaboration:Exceptionalwritten and verbal communication, including public speaking, and the ability toalign cross-functional teamsto deliver high-quality results.
Compensation
This role has a target salary range of $75,000.00CAD - $110,000.00CAD, with final compensation determined based on a number of factors, including but not limited to relevant skills and direct experience, depth of role-related expertise, years of directly applicable experience, internal equity, and market alignment for the role. Compensation decisions also consider the scope and complexity of the position and are made in a manner consistent with our pay practices. In addition to base salary, we offer a comprehensive total rewards package, which may include health & dental benefits, RRSP matching, Profit Sharing, and many additional perks.
Equity and Diversity
Northern welcomes applications from all qualified individuals and is dedicated to fostering a culture of inclusivity, employment equity, and diversity in the workplace. We encourage candidates from all backgrounds to apply, including but not limited to members of visible minorities, Indigenous peoples, individuals with diverse abilities, and those of all gender identities and expressions.
We are also committed to ensuring an inclusive and accessible recruitment process. Accommodations are available at every stage of the hiring process. If you require support or adjustments to participate fully, please let us know when you apply, and we will work with you to meet your needs.
AI Use & Interview Transparency
Northern uses AI tools to support parts of the hiring process, such as drafting interview questions and organizing candidate information. We may also record and transcribe interviews to ensure accuracy and consistency in our evaluations. Rest assured, you will be speaking with real live human beings!
If you prefer not to be recorded or require an accommodation, please let us know in advance. This will not affect your candidacy. All interview information is used solely for recruitment purposes and managed in accordance with Ontario privacy requirements.
Why Join Northern?
You’ll work alongside a team of 200+ digital experts at one of Canada’s Best Workplaces™ for Inclusion, Women, Mental Health, Hybrid Work, and more. We’re intentional about growth, collaboration, and creating meaningful digital experiences that move our clients forward.
About Northern Commerce
Northern Commerce is Canada's leading and fastest growing eCommerce agency. We provide full-service digital marketing solutions and deliver enterprise omni-channel eCommerce solutions for retailers, manufacturers, and wholesalers around the world.
We are a group of dedicated learners who share a passion for all things digital. We provide a workplace that challenges and motivates every day. Working at Northern is all about exciting projects, a spirited company culture, and the satisfaction of having fun doing something you love. Our state of the art office offers various work spaces and collaboration areas to foster teamwork. This environment allows us to provide the best possible solutions for our clients.