About the role
MOVING YOUR WORLD by focusing on your success:
FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow. We stand behind our core values: trust, creating value, respect, reliability, and integrity. Ours is a culture that fosters creativity and empowerment, values work/life balance, and gives you the freedom to excel. At FUCHS we aim to nurture your capabilities, ideas and career.
Salary:
FUCHS offers competitive pay commensurate with experience in a similar position. The range for this position is $26.00 - $28.00 per hour, but actual compensation will vary depending upon a new hire’s experience and qualifications as well as internal equity.
Your Responsibilities:
As a Customer Order Management Representative, you’ll be at the forefront of our order-to-cash process, ensuring everything runs smoothly and efficiently. This fast-paced role is perfect for someone who thrives on agility and excellent time management. Responsibilities include, but are not limited to:
- Receive and process sales orders to ensure timely and complete delivery.
- Assist in creating and maintaining new customer accounts.
- Manage customer master data and handle pricing administration.
- Address pricing variances with customers and the sales team.
- Build and maintain strong relationships with our Canadian sales teams.
- Process return authorizations and credit requests.
Qualifications we are looking for:
- Post-secondary education or equivalent work experience.
- 3+ years in B2B customer service (preferably in an industrial/manufacturing environment).
- Strong written and verbal French communication is a strong plus.
- Microsoft Excel experience
- ERP experience (SAP preferred).
- Exceptional communication and problem-solving skills, a proactive attitude, and the ability to thrive under pressure.
- Experience with 3rd party customer portals, Ariba is a plus.
- Ability to work flexible hours between a 7:30 am – 7:30 pm (ET) / 6:30 am – 4:30 pm (PT) timeframe.
These are your benefits:
FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals. In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of benefits. Detailed benefit information can be found at this link:https://fuchs.com/ca/en/benefits
FUCHS Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).
Do you have any questions? Rosalinda Almanza (rosalinda.almanza@fuchs.com) will be more than happy to answer them!
Not the right fit? Search for Customer Service Representative jobs in Langley, BC
About FUCHS LUBRICANTS CO.
Founded in 1931, the FUCHS Group has grown to become the largest independent manufacturer of specialty lubricants in the world. Recognized internationally for its innovative lubricants and industry related specialty products, FUCHS has a global reach with manufacturing facilities in over 40 countries.
FUCHS Lubricants Co., the U.S. operating unit of the FUCHS Group, provides high quality lubricants to a wide range of industries. From underground mines to makers of complex metal components including automotive, appliance, and aerospace manufacturers, FUCHS has products to meet the specialized needs of our customers. FUCHS is constantly developing new products to meet the ever changing demands of modern industry. Improved productivity, reduced cost, improved worker safety, and reduced environmental impact are just a few of the benefits FUCHS products provide.
FUCHS' superior customer service is supported by a system of eight North American manufacturing facilities, thirty-four North American warehouses and a company operated delivery fleet. Our factory trained field technicians operating locally provide unparalleled service and expertise.
The leading edge technology of our products, the expertise of our employees, and factory direct supply channels provide the service and value our customers expect, and makes FUCHS Lubricants Co. unique in the marketplace. FUCHS is committed to providing our customers with comprehensive technical solutions that suit our customers lubrication needs.
Similar jobs you might like
About the role
MOVING YOUR WORLD by focusing on your success:
FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow. We stand behind our core values: trust, creating value, respect, reliability, and integrity. Ours is a culture that fosters creativity and empowerment, values work/life balance, and gives you the freedom to excel. At FUCHS we aim to nurture your capabilities, ideas and career.
Salary:
FUCHS offers competitive pay commensurate with experience in a similar position. The range for this position is $26.00 - $28.00 per hour, but actual compensation will vary depending upon a new hire’s experience and qualifications as well as internal equity.
Your Responsibilities:
As a Customer Order Management Representative, you’ll be at the forefront of our order-to-cash process, ensuring everything runs smoothly and efficiently. This fast-paced role is perfect for someone who thrives on agility and excellent time management. Responsibilities include, but are not limited to:
- Receive and process sales orders to ensure timely and complete delivery.
- Assist in creating and maintaining new customer accounts.
- Manage customer master data and handle pricing administration.
- Address pricing variances with customers and the sales team.
- Build and maintain strong relationships with our Canadian sales teams.
- Process return authorizations and credit requests.
Qualifications we are looking for:
- Post-secondary education or equivalent work experience.
- 3+ years in B2B customer service (preferably in an industrial/manufacturing environment).
- Strong written and verbal French communication is a strong plus.
- Microsoft Excel experience
- ERP experience (SAP preferred).
- Exceptional communication and problem-solving skills, a proactive attitude, and the ability to thrive under pressure.
- Experience with 3rd party customer portals, Ariba is a plus.
- Ability to work flexible hours between a 7:30 am – 7:30 pm (ET) / 6:30 am – 4:30 pm (PT) timeframe.
These are your benefits:
FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals. In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of benefits. Detailed benefit information can be found at this link:https://fuchs.com/ca/en/benefits
FUCHS Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).
Do you have any questions? Rosalinda Almanza (rosalinda.almanza@fuchs.com) will be more than happy to answer them!
Not the right fit? Search for Customer Service Representative jobs in Langley, BC
About FUCHS LUBRICANTS CO.
Founded in 1931, the FUCHS Group has grown to become the largest independent manufacturer of specialty lubricants in the world. Recognized internationally for its innovative lubricants and industry related specialty products, FUCHS has a global reach with manufacturing facilities in over 40 countries.
FUCHS Lubricants Co., the U.S. operating unit of the FUCHS Group, provides high quality lubricants to a wide range of industries. From underground mines to makers of complex metal components including automotive, appliance, and aerospace manufacturers, FUCHS has products to meet the specialized needs of our customers. FUCHS is constantly developing new products to meet the ever changing demands of modern industry. Improved productivity, reduced cost, improved worker safety, and reduced environmental impact are just a few of the benefits FUCHS products provide.
FUCHS' superior customer service is supported by a system of eight North American manufacturing facilities, thirty-four North American warehouses and a company operated delivery fleet. Our factory trained field technicians operating locally provide unparalleled service and expertise.
The leading edge technology of our products, the expertise of our employees, and factory direct supply channels provide the service and value our customers expect, and makes FUCHS Lubricants Co. unique in the marketplace. FUCHS is committed to providing our customers with comprehensive technical solutions that suit our customers lubrication needs.