Job Overview We are seeking a professional and personable Front Desk Agent & Night Auditor to join our Front Office team. This role is vital in providing exceptional guest services during evening hours, ensuring smooth hotel operations, and maintaining a welcoming environment for all guests. The ideal candidate will possess strong communication skills, hospitality experience, and the ability to handle multiple responsibilities efficiently.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures
• Manage multi-line phone systems with professionalism and courtesy
• Handle guest inquiries, requests, and complaints promptly to ensure high satisfaction levels
• Perform night audit duties including balancing accounts, reconciling transactions, and preparing reports
• Maintain accurate records of guest information and reservations
• Ensure the front desk area remains organized, clean, and welcoming at all times
• Uphold excellent phone etiquette and provide exceptional customer service throughout all interactions
• Assist with administrative tasks as needed to support hotel operations
• Collaborate with housekeeping and maintenance teams to address guest needs efficiently

Experience

• Previous experience in front desk or hotel reception roles preferred but no required
• Strong customer service background with excellent communication skills
• Experience handling multi-line phone systems and guest services in a hospitality setting is advantageous
• Multilingual or bilingual abilities are considered a significant asset
• Familiarity with hotel management software is a plus
• Prior experience working night shifts in a hospitality environment is an advantage

This position offers an engaging opportunity to be part of a dynamic team committed to delivering outstanding guest experiences while working during evening hours.

Job Types: Full-time, Part-time