Human Resources (HR) Associate 1
Top Benefits
About the role
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As a Human Resources (HR) Associate 1, you will be the primary point of contact in an inbound service centre environment and will be responsible for receiving, evaluating, and entering information and completing transactions into PeopleSoft Human Capital Management (HCM). Primary duties include:
- Use multiple computer applications to reference and research information.
- Analyze and process a variety of inquiries/transaction requests related to employee/position movements and changes.
- Provide information to supervisors, employees, and the public on e-recruit and recruitment process.
- Track, follow-up and collect employee and position information.
- Investigate and respond to inquiries and provide clarification on benefits, union agreements, policies, and procedures.
- Verify and confirm large volumes of employee, job, and position records; enter data into PeopleSoft HCM system.
- Determine eligibility of benefits coverage; investigate employment date, previous service, benefit status, validate transfer, and layoff/termination status.
- Determine and communicate eligibility for pension plans.
- Generate various reports, statistics, and spreadsheets.
Qualifications
- A completed 2 year diploma in Human Resources, Business, or a related field and at least 2 years of related customer service experience dealing directly with a wide range of inquiries, preferably in a business, HR, or call/service centre environment; OR
- A degree in Human Resources, Business, or a related field and at least 1 year of related customer service experience dealing directly with a wide range of inquiries, preferably in a business, HR, or call/service centre environment.
- Preference will be given to applicants with the following:
- Experience working in a unionized environment interpreting collective agreements and/or in a fast-paced service centre environment, with prior work experience handling sensitive and confidential information.
- Previous experience with PeopleSoft HCM and an intermediate level of proficiency with PeopleSoft HR HelpDesk.
- A Human Resources degree.
- Excellent communication skills with a strong attention to detail.
- Strong organizational, mathematical, analytical, and problem-solving skills with a commitment to continuous learning.
- Demonstrated ability to work collaboratively within a team environment and the ability to handle sensitive and confidential issues with tact, diplomacy and integrity.
- The ability to work in a highly structured, process and measurement-oriented environment.
Pre-employment Requirements
- Successful applicants must provide proof of qualifications.
Workstyle: This position may be eligible to work from home for at least part of the time as one of several flexible work options available to City employees. These arrangements depend on the operational requirements of the role, employee suitability, and are subject to change based on operational needs and corporate direction.
Position and Pay Information
Business Unit: Human Resources
Union: CUPE Local 38
Position Type: 4 Temporary (up to 12 months)
Compensation: Pay Grade 8 $39.00 - 52.14 per hour
Hours of work: Standard 35 hour work week.
Days of work: This position works a 5-day work week with 1 day off in a 3 week cycle.
Location: 800 Macleod Trail SE
Audience: Internal/External
Apply By: May 7, 2026
Job ID: 314269
Not the right fit? Search for Human Resources Associate 1 jobs in Calgary, AB
About City of Calgary
City of Calgary employees deliver the services, run the programs and operate the facilities that support a city of over one million people. If you are committed to public service, enjoy collaborating with others, and have a desire to learn and grow, join us and make a difference in the lives of Calgarians. We offer competitive wages, comprehensive health benefits and insurance, defined benefit pension plan, work-life balance, flexible work options, health-spending account, diverse and inclusive workplace, learning and development opportunities, wellness programs and more.
A common purpose guides all our choices and decisions - to make life better every day. We anticipate the future and are committed to fostering a culture of innovation, creativity and best practices. We are at our best when we take responsibility for our actions and work together for the benefit of the people of Calgary. Together we make Calgary a great place to make a living, a great place to make a life.
Make working for The City work for you, apply today at www.calgary.ca/careers.
To speak with a City recruiter, connect with Ashu Gandhi, David Fletcher or Jaci Spence-Eising on LinkedIn.
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Human Resources (HR) Associate 1
Top Benefits
About the role
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As a Human Resources (HR) Associate 1, you will be the primary point of contact in an inbound service centre environment and will be responsible for receiving, evaluating, and entering information and completing transactions into PeopleSoft Human Capital Management (HCM). Primary duties include:
- Use multiple computer applications to reference and research information.
- Analyze and process a variety of inquiries/transaction requests related to employee/position movements and changes.
- Provide information to supervisors, employees, and the public on e-recruit and recruitment process.
- Track, follow-up and collect employee and position information.
- Investigate and respond to inquiries and provide clarification on benefits, union agreements, policies, and procedures.
- Verify and confirm large volumes of employee, job, and position records; enter data into PeopleSoft HCM system.
- Determine eligibility of benefits coverage; investigate employment date, previous service, benefit status, validate transfer, and layoff/termination status.
- Determine and communicate eligibility for pension plans.
- Generate various reports, statistics, and spreadsheets.
Qualifications
- A completed 2 year diploma in Human Resources, Business, or a related field and at least 2 years of related customer service experience dealing directly with a wide range of inquiries, preferably in a business, HR, or call/service centre environment; OR
- A degree in Human Resources, Business, or a related field and at least 1 year of related customer service experience dealing directly with a wide range of inquiries, preferably in a business, HR, or call/service centre environment.
- Preference will be given to applicants with the following:
- Experience working in a unionized environment interpreting collective agreements and/or in a fast-paced service centre environment, with prior work experience handling sensitive and confidential information.
- Previous experience with PeopleSoft HCM and an intermediate level of proficiency with PeopleSoft HR HelpDesk.
- A Human Resources degree.
- Excellent communication skills with a strong attention to detail.
- Strong organizational, mathematical, analytical, and problem-solving skills with a commitment to continuous learning.
- Demonstrated ability to work collaboratively within a team environment and the ability to handle sensitive and confidential issues with tact, diplomacy and integrity.
- The ability to work in a highly structured, process and measurement-oriented environment.
Pre-employment Requirements
- Successful applicants must provide proof of qualifications.
Workstyle: This position may be eligible to work from home for at least part of the time as one of several flexible work options available to City employees. These arrangements depend on the operational requirements of the role, employee suitability, and are subject to change based on operational needs and corporate direction.
Position and Pay Information
Business Unit: Human Resources
Union: CUPE Local 38
Position Type: 4 Temporary (up to 12 months)
Compensation: Pay Grade 8 $39.00 - 52.14 per hour
Hours of work: Standard 35 hour work week.
Days of work: This position works a 5-day work week with 1 day off in a 3 week cycle.
Location: 800 Macleod Trail SE
Audience: Internal/External
Apply By: May 7, 2026
Job ID: 314269
Not the right fit? Search for Human Resources Associate 1 jobs in Calgary, AB
About City of Calgary
City of Calgary employees deliver the services, run the programs and operate the facilities that support a city of over one million people. If you are committed to public service, enjoy collaborating with others, and have a desire to learn and grow, join us and make a difference in the lives of Calgarians. We offer competitive wages, comprehensive health benefits and insurance, defined benefit pension plan, work-life balance, flexible work options, health-spending account, diverse and inclusive workplace, learning and development opportunities, wellness programs and more.
A common purpose guides all our choices and decisions - to make life better every day. We anticipate the future and are committed to fostering a culture of innovation, creativity and best practices. We are at our best when we take responsibility for our actions and work together for the benefit of the people of Calgary. Together we make Calgary a great place to make a living, a great place to make a life.
Make working for The City work for you, apply today at www.calgary.ca/careers.
To speak with a City recruiter, connect with Ashu Gandhi, David Fletcher or Jaci Spence-Eising on LinkedIn.