Top Benefits
About the role
Join us at Ottawa Community Housing, where we are more than a home to about 33,000 tenants across approximately 15,500 homes. As Ottawa's largest social and affordable housing provider, ranking second-largest in Ontario and fourth-largest in Canada, we're committed to enhancing tenant well-being through partnerships with local service providers and support agencies.
At OCH, diversity and equal opportunities are at the core of our workplace culture. We strive to mirror the vibrant communities of our city and have been honoured as the National Capital Region's Top Employer every year since 2018.
WE ARE PROUD BECAUSE EVERY DAY WE MAKE A DIFFERENCE!
Together, we're transforming tenants' lives by “providing more than a home, because we care”.
What we offer
Joining OCH means making a meaningful difference every day. We provide opportunities to positively impact your community in multiple ways. Recognizing that our employees are the cornerstone of our organization, we offer a comprehensive and competitive compensation and benefits package, flexible work options, professional development opportunities, health and wellness programs, and more.
What we seek:
OCH is currently seeking a detail-oriented Business Analyst to work with various stakeholders to identify business needs, analyze, define, document, and manage those requirements to recommend solutions and shape project outcomes. Under the guidance of the Manager, Enterprise Applications, the Business Analyst will create and maintain a robust, reliable, and secure applications system environment.
Business Analyst with OCH:
Providing quality and affordable solutions to our tenants and communities is a main objective of our organization. As a Business Analyst, you will play a critical role in bringing this objective into reality by using your skills, knowledge, and experience. You will advise and collaborate with stakeholders and witness the effects of your work in the communities that we serve.
As a business Analyst, some of the things you will do include:
- Maintain an in-depth understanding of business processes as well as system functionality, interfaces, and data sources to conduct risk assessments and provide recommendations to mitigate these risks
- Build and maintain understanding of complex cross-functional processes and recommend technology investments
- Liaise with the stakeholders to identify complex technical issues and troubleshoot system issues
- Define, analyze, validate, and translate business requirements into systems application design
- Gather and analyze data from multiple sources to develop enterprise reports
- Review existing processes to discover efficiencies and improvements
- Explore and evaluate options, recommend enhancements and solutions, and implement the solutions
- Support and provide input to the development of project plans
- Assist with prioritization and allocation of operational tickets
- Support and mentor junior analyst colleagues
- Build strong working relationships, both within and outside OCHC
As a Business Analyst, you can look forward to:
- A hybrid workplace with unique and ever-changing work tasks every new day
- Opportunities for growth and career development
- Using your expertise to help bring positive changes to communities that need it the most
What you bring:
Education & Experience:
A typical candidate will have the following qualifications and experience. Exceptional candidates with different qualifications will be considered at the discretion of the employer if demonstrated experience, knowledge, and ability warrant.
- Post-secondary degree or diploma in Computer Science, Information Technology, Business Systems, or a related discipline
- A minimum of five (5) years’ related experience with enterprise level applications implementation and support in a corporate IT environment
- Experience with one or more of the following enterprise reporting tools (e.g. SQL Server Reporting Services – SSRS), Oracle Reports, Power BI, Unit4 ERP Reporting, or dashboard development is desirable
- Experience with workflow automation and using RPA solutions (Microsoft Power automate or others)
- Experience mentoring colleagues on business analysis tools and techniques
- Project management experience
- Certified Business Analyst Professional (CBAP) or Business Analyst (PMI-PBA), and Project Management (PMP) and ITIL Certifications are all desirable
- Knowledge of best practices related to business systems life cycle management
- Knowledge of system analysis, business process analysis, programing languages, and SQL in Oracle and MS SQL Server databases
- Experience with ERP, asset management systems and mobile roll out is an asset
- Experience with SharePoint site development and support
- Experience in MS Power Platform components: Power Apps, Microsoft Automate, Virtual agent and AI builder is preferred
- Knowledge of information technology risks and mitigation tools
- Knowledge of technical documentation best practices
- Knowledge of project management practices
- Knowledge of finance, HR, and payroll processes systems is an asset
- Knowledge of building management and tenant service delivery systems is an asset
- Knowledge of standard corporate software such as Excel, Word, etc.
Skills and abilities:
- Extensive analytical skills and ability to define complex problems
- Extensive technical skills
- Expert business analysis skills
- Advanced data mapping, analysis, and reporting skills
- Ability to work as a team and independently
- Ability to challenge system limitations
- Ability to evaluate system options
- Strongly demonstrated initiative and mentorship abilities
- Excellent organizational skills
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving skills
- Fluency in English is required
- Fluency in French is an asset
Other requirements:
- Satisfactory Criminal Records Check
- Ability to work outside of and in excess to regular business hours, as required
Work conditions:
This is a full-time (35 hours / week) hybrid position with on-site attendance as required.
Other details about the role:
Affiliation: CIPP
Salary: $49.13 - $59.77 / hour
OCH is committed to providing accommodations for people with disabilities. If you require an accommodation, please notify Human Resources and we will work with you to jointly address your needs.
Apply now!
Location:
Ottawa
Salary Range:
$49.13 - $59.77
Pay Type:
Hourly
Department:
Digital Solutions
Employment Type:
Full-time
Closing Date (DD/MM/YY):
23/04/2026
Position Type:
Temporary
ID:
792
Not the right fit? Search for Business Analyst jobs in Ottawa, ON
About Ottawa Community Housing
Ottawa Community Housing’s vision is to be a leader in providing safe and affordable homes to enable OCH tenants to fully participate in the socio-economic opportunities of the City. As a leader in the delivery of quality, affordable housing, OCH collaborates with others to develop safe and healthy communities.
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Top Benefits
About the role
Join us at Ottawa Community Housing, where we are more than a home to about 33,000 tenants across approximately 15,500 homes. As Ottawa's largest social and affordable housing provider, ranking second-largest in Ontario and fourth-largest in Canada, we're committed to enhancing tenant well-being through partnerships with local service providers and support agencies.
At OCH, diversity and equal opportunities are at the core of our workplace culture. We strive to mirror the vibrant communities of our city and have been honoured as the National Capital Region's Top Employer every year since 2018.
WE ARE PROUD BECAUSE EVERY DAY WE MAKE A DIFFERENCE!
Together, we're transforming tenants' lives by “providing more than a home, because we care”.
What we offer
Joining OCH means making a meaningful difference every day. We provide opportunities to positively impact your community in multiple ways. Recognizing that our employees are the cornerstone of our organization, we offer a comprehensive and competitive compensation and benefits package, flexible work options, professional development opportunities, health and wellness programs, and more.
What we seek:
OCH is currently seeking a detail-oriented Business Analyst to work with various stakeholders to identify business needs, analyze, define, document, and manage those requirements to recommend solutions and shape project outcomes. Under the guidance of the Manager, Enterprise Applications, the Business Analyst will create and maintain a robust, reliable, and secure applications system environment.
Business Analyst with OCH:
Providing quality and affordable solutions to our tenants and communities is a main objective of our organization. As a Business Analyst, you will play a critical role in bringing this objective into reality by using your skills, knowledge, and experience. You will advise and collaborate with stakeholders and witness the effects of your work in the communities that we serve.
As a business Analyst, some of the things you will do include:
- Maintain an in-depth understanding of business processes as well as system functionality, interfaces, and data sources to conduct risk assessments and provide recommendations to mitigate these risks
- Build and maintain understanding of complex cross-functional processes and recommend technology investments
- Liaise with the stakeholders to identify complex technical issues and troubleshoot system issues
- Define, analyze, validate, and translate business requirements into systems application design
- Gather and analyze data from multiple sources to develop enterprise reports
- Review existing processes to discover efficiencies and improvements
- Explore and evaluate options, recommend enhancements and solutions, and implement the solutions
- Support and provide input to the development of project plans
- Assist with prioritization and allocation of operational tickets
- Support and mentor junior analyst colleagues
- Build strong working relationships, both within and outside OCHC
As a Business Analyst, you can look forward to:
- A hybrid workplace with unique and ever-changing work tasks every new day
- Opportunities for growth and career development
- Using your expertise to help bring positive changes to communities that need it the most
What you bring:
Education & Experience:
A typical candidate will have the following qualifications and experience. Exceptional candidates with different qualifications will be considered at the discretion of the employer if demonstrated experience, knowledge, and ability warrant.
- Post-secondary degree or diploma in Computer Science, Information Technology, Business Systems, or a related discipline
- A minimum of five (5) years’ related experience with enterprise level applications implementation and support in a corporate IT environment
- Experience with one or more of the following enterprise reporting tools (e.g. SQL Server Reporting Services – SSRS), Oracle Reports, Power BI, Unit4 ERP Reporting, or dashboard development is desirable
- Experience with workflow automation and using RPA solutions (Microsoft Power automate or others)
- Experience mentoring colleagues on business analysis tools and techniques
- Project management experience
- Certified Business Analyst Professional (CBAP) or Business Analyst (PMI-PBA), and Project Management (PMP) and ITIL Certifications are all desirable
- Knowledge of best practices related to business systems life cycle management
- Knowledge of system analysis, business process analysis, programing languages, and SQL in Oracle and MS SQL Server databases
- Experience with ERP, asset management systems and mobile roll out is an asset
- Experience with SharePoint site development and support
- Experience in MS Power Platform components: Power Apps, Microsoft Automate, Virtual agent and AI builder is preferred
- Knowledge of information technology risks and mitigation tools
- Knowledge of technical documentation best practices
- Knowledge of project management practices
- Knowledge of finance, HR, and payroll processes systems is an asset
- Knowledge of building management and tenant service delivery systems is an asset
- Knowledge of standard corporate software such as Excel, Word, etc.
Skills and abilities:
- Extensive analytical skills and ability to define complex problems
- Extensive technical skills
- Expert business analysis skills
- Advanced data mapping, analysis, and reporting skills
- Ability to work as a team and independently
- Ability to challenge system limitations
- Ability to evaluate system options
- Strongly demonstrated initiative and mentorship abilities
- Excellent organizational skills
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving skills
- Fluency in English is required
- Fluency in French is an asset
Other requirements:
- Satisfactory Criminal Records Check
- Ability to work outside of and in excess to regular business hours, as required
Work conditions:
This is a full-time (35 hours / week) hybrid position with on-site attendance as required.
Other details about the role:
Affiliation: CIPP
Salary: $49.13 - $59.77 / hour
OCH is committed to providing accommodations for people with disabilities. If you require an accommodation, please notify Human Resources and we will work with you to jointly address your needs.
Apply now!
Location:
Ottawa
Salary Range:
$49.13 - $59.77
Pay Type:
Hourly
Department:
Digital Solutions
Employment Type:
Full-time
Closing Date (DD/MM/YY):
23/04/2026
Position Type:
Temporary
ID:
792
Not the right fit? Search for Business Analyst jobs in Ottawa, ON
About Ottawa Community Housing
Ottawa Community Housing’s vision is to be a leader in providing safe and affordable homes to enable OCH tenants to fully participate in the socio-economic opportunities of the City. As a leader in the delivery of quality, affordable housing, OCH collaborates with others to develop safe and healthy communities.