Role Summary:

The Treasury / Capital Markets Trading Support Analyst provides1st and 2nd line supportfor a live trading environment supporting Treasury and Capital Markets product lines. The role partners closely with trading, operations, technology, and external/internal vendors to ensure platform stability, accurate instrument pricing, and timely resolution of production issues across key front-office trading systems.

Key Responsibilities:

• DeliverLevel 1 & Level 2 “trade floor” supportfor Treasury and Capital Markets trading activities, ensuring availability and responsiveness in a high-pressure environment.
• Support trading products includingCommercial Paper, Bonds, Loans & Deposits, and Swaps, maintaining continuity of front-office operations.
• Provide functional and technical support for Treasury trading applications includingKondor+ (Kondor+ USA or similar), Orchestrade, internal banking applications, andControl-M (or equivalent scheduling tool).
• Troubleshoot and resolve production incidents and user queries, including:
  • Ensuringcorrect pricing of instrumentsand resolving valuation discrepancies.
  • Investigating and addressing**STP (Straight-Through Processing)**breaks and workflow exceptions.
  • Administering platforms in coordination withinternal and external providers/vendors(access, configuration, entitlements, and operational readiness).
• Manage customer relationships while engaging directly withinternal and external users, maintaining strong service quality and adherence to SLAs.
• Liaise with developers and cross-functional teams to:
  • Analyze recurring issues and propose preventive fixes.
  • Support incident triage, root-cause analysis, and post-incident documentation.
• Contribute to project delivery activities (as needed), including:
  • Assisting withtimely project executionand coordination with project managers.
  • Performingtesting for new releases, including writing test scripts and validating enhancements in line with business requirements.
  • Tracking time/resources and maintaining high-quality operational and project documentation.
• Participate in a24x7 on-call rotaas required to support global users and ensure continuity of service.
• Ensure compliance with all internal policies, procedures, and operational controls.

Required Skills & Experience:

-2-3 yearsof experience in thefinancial services industry, ideally supporting a live trading environment.

• Demonstrated experience supportingFixed Income deskswithin an investment banking or capital markets setting.
• Strong understanding offinancial markets and products, particularlyFixed Income & Rates.
• Proven ability to work effectively with bothproject teams and end users, including client-facing stakeholders.
• Strong client service orientation with disciplined execution againstdeadlines and SLAs.
• Working knowledge ofCapital Markets systems and products.

Technical Requirements:

-Unix / Linux,SQL. -Kondor+ (mandatory);Orchestrade (nice to have).

• Familiarity with job scheduling tools such asControl-M or similar.

Working Conditions / Additional Details:

• Contract term referenced as12 months initially, with start dateASAP.
• Language requirement:Fluent English;French is a plus.
• Holiday calendar aligned toUSA - New York.
• Participation inon-call supportfor a global user base.