Residential Operations Coordinator
Top Benefits
About the role
About Dodds
Dodds Garage Doors, established in 1958, is Southern Ontario’s trusted leader in garage doors and openers. Proudly serving over 630,000 customers, we’ve earned the Consumers Choice Award for more than 24 consecutive years. Family-owned and employee-focused, we deliver 24/7 emergency repairs, preventative maintenance, service, and installations for both residential and commercial customers.
With over 67 years of excellence, Dodds continues to grow across Ontario with a reputation for exceptional service, reliable products, and industry expertise. Our team of problem-solvers and customer-focused professionals work together to deliver the best possible experience to every customer.
Are You Our Next Residential Project Coordinator?
We are looking for a detail-oriented and highly organized Residential Project Coordinator to join our growing operations team. This role is responsible for coordinating installation and service projects, managing scheduling and customer communication, and ensuring projects move efficiently from booking through completion and invoicing.
You thrive in a fast-paced environment, enjoy coordinating multiple moving pieces, and take pride in delivering an exceptional customer experience. You are proactive, organized, and confident communicating with customers, technicians, and internal teams. You are also a strong problem-solver who enjoys following established processes while continuously looking for ways to improve them
If you enjoy turning complexity into smooth operations and helping customers have a seamless experience, this role is for you.
A Day in the Life of a Residential Project Coordinator
Every day brings new challenges and opportunities to keep projects moving smoothly. You will coordinate installations and service jobs while ensuring clear communication between customers, technicians, sales teams, and vendors.
Key Responsibilities
- Coordinate and schedule garage door installation and service projects
- Review project details and confirm customer information for accurate scheduling and invoicing
- Communicate with customers to set expectations for installation timelines and project requirements
- Schedule technicians and installers in collaboration with dispatch and operations teams
- Monitor project progress and proactively resolve scheduling or product delays
- Ensure required materials, equipment, and specialty parts are available for scheduled jobs
- Manage warranty requests and coordinate follow-up service where necessary
- Issue final invoices and assist with payment collection after project completion
- Respond to customer inquiries and provide updates on project status
- Maintain accurate job documentation and updates in company systems
- Collaborate with sales, service managers, and purchasing teams to ensure project success
- Identify opportunities to improve processes and customer experience
What You Bring
- 3+ years of experience in customer service, scheduling, or project coordination
- Strong organizational and time management skills
- Excellent communication and problem-solving abilities
- Ability to multitask and manage competing priorities in a fast-paced environment
- High attention to detail and commitment to accuracy
- Proficiency with computers and CRM / scheduling systems (experience with ServiceTitan is an asset)
- Positive attitude and a customer-first mindset
- Ability to work collaboratively across teams
- Comfortable working in an in-office environment
Why Join Dodds?
We are a team of problem-solvers, innovators, and customer champions who believe great service starts with great people. When you join Dodds, you become part of a supportive team that values collaboration, accountability, and professional growth.
At Dodds, we believe in:
- Customer Obsession – We won’t rest until customers are 100% satisfied
- Ownership Mentality – We take pride in our work and the Dodds brand
- Problem Solving – We turn challenges into opportunities
- Positive Attitude – We approach every day with resilience and enthusiasm
You will work alongside experienced professionals who are committed to helping each other succeed while delivering industry-leading service.
Additional Role Details
Job Type: Full-time, Permanent
Salary: $50,000 – $60,000 per year
Schedule: Monday to Friday
Work Arrangement: In-person position
Benefits: Health care spending account
Location: North York, Ontario
If you're ready to build a career with a company known for excellence and exceptional customer experience, we’d love to hear from you.
Dodds Garage Doors is an equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.
While we thank all candidates for their interest, only those individuals selected for an interview will be contacted.
DODDS uses AI to support screening of pre-screening question responses. Even if an application is flagged by the system, our team endeavors to review all candidates’ qualifications and experience.
Not the right fit? Search for Residential Operations Coordinator jobs in Toronto, ON
About Dodds Garage Doors
Since 1958 Dodds Garage Doors has been the leading garage door company helping homeowners and businesses across Ontario repair and replace their overhead doors and electric openers. Dodds has been chosen as the leading garage door company for over 22 years by Consumer Choice. We are proud to be family owned with locations across the Greater Toronto Area including Mississauga, Toronto, North York and Oshawa and Kingston, Barrie, Muskoka and beyond.
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Residential Operations Coordinator
Top Benefits
About the role
About Dodds
Dodds Garage Doors, established in 1958, is Southern Ontario’s trusted leader in garage doors and openers. Proudly serving over 630,000 customers, we’ve earned the Consumers Choice Award for more than 24 consecutive years. Family-owned and employee-focused, we deliver 24/7 emergency repairs, preventative maintenance, service, and installations for both residential and commercial customers.
With over 67 years of excellence, Dodds continues to grow across Ontario with a reputation for exceptional service, reliable products, and industry expertise. Our team of problem-solvers and customer-focused professionals work together to deliver the best possible experience to every customer.
Are You Our Next Residential Project Coordinator?
We are looking for a detail-oriented and highly organized Residential Project Coordinator to join our growing operations team. This role is responsible for coordinating installation and service projects, managing scheduling and customer communication, and ensuring projects move efficiently from booking through completion and invoicing.
You thrive in a fast-paced environment, enjoy coordinating multiple moving pieces, and take pride in delivering an exceptional customer experience. You are proactive, organized, and confident communicating with customers, technicians, and internal teams. You are also a strong problem-solver who enjoys following established processes while continuously looking for ways to improve them
If you enjoy turning complexity into smooth operations and helping customers have a seamless experience, this role is for you.
A Day in the Life of a Residential Project Coordinator
Every day brings new challenges and opportunities to keep projects moving smoothly. You will coordinate installations and service jobs while ensuring clear communication between customers, technicians, sales teams, and vendors.
Key Responsibilities
- Coordinate and schedule garage door installation and service projects
- Review project details and confirm customer information for accurate scheduling and invoicing
- Communicate with customers to set expectations for installation timelines and project requirements
- Schedule technicians and installers in collaboration with dispatch and operations teams
- Monitor project progress and proactively resolve scheduling or product delays
- Ensure required materials, equipment, and specialty parts are available for scheduled jobs
- Manage warranty requests and coordinate follow-up service where necessary
- Issue final invoices and assist with payment collection after project completion
- Respond to customer inquiries and provide updates on project status
- Maintain accurate job documentation and updates in company systems
- Collaborate with sales, service managers, and purchasing teams to ensure project success
- Identify opportunities to improve processes and customer experience
What You Bring
- 3+ years of experience in customer service, scheduling, or project coordination
- Strong organizational and time management skills
- Excellent communication and problem-solving abilities
- Ability to multitask and manage competing priorities in a fast-paced environment
- High attention to detail and commitment to accuracy
- Proficiency with computers and CRM / scheduling systems (experience with ServiceTitan is an asset)
- Positive attitude and a customer-first mindset
- Ability to work collaboratively across teams
- Comfortable working in an in-office environment
Why Join Dodds?
We are a team of problem-solvers, innovators, and customer champions who believe great service starts with great people. When you join Dodds, you become part of a supportive team that values collaboration, accountability, and professional growth.
At Dodds, we believe in:
- Customer Obsession – We won’t rest until customers are 100% satisfied
- Ownership Mentality – We take pride in our work and the Dodds brand
- Problem Solving – We turn challenges into opportunities
- Positive Attitude – We approach every day with resilience and enthusiasm
You will work alongside experienced professionals who are committed to helping each other succeed while delivering industry-leading service.
Additional Role Details
Job Type: Full-time, Permanent
Salary: $50,000 – $60,000 per year
Schedule: Monday to Friday
Work Arrangement: In-person position
Benefits: Health care spending account
Location: North York, Ontario
If you're ready to build a career with a company known for excellence and exceptional customer experience, we’d love to hear from you.
Dodds Garage Doors is an equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.
While we thank all candidates for their interest, only those individuals selected for an interview will be contacted.
DODDS uses AI to support screening of pre-screening question responses. Even if an application is flagged by the system, our team endeavors to review all candidates’ qualifications and experience.
Not the right fit? Search for Residential Operations Coordinator jobs in Toronto, ON
About Dodds Garage Doors
Since 1958 Dodds Garage Doors has been the leading garage door company helping homeowners and businesses across Ontario repair and replace their overhead doors and electric openers. Dodds has been chosen as the leading garage door company for over 22 years by Consumer Choice. We are proud to be family owned with locations across the Greater Toronto Area including Mississauga, Toronto, North York and Oshawa and Kingston, Barrie, Muskoka and beyond.