We are currently seeking a Mortgage Program Coordinator to join our team.

The Mortgage Program Coordinator reports to the Senior Program Manager, Mortgages and provides comprehensive administrative, operational, and coordination support for the National Mortgage Program, with a primary focus on broker channel activities. With broad exposure across the National Mortgage Program, this role offers a strong foundation for career growth in mortgage program management and financial services.

Here’s what would be included as a part of your typical day

• Governance, Documentation & Compliance Support: Coordinate and maintain mortgage broker documentation and governance materials, and support compliance and audit readiness by organizing records, facilitating information requests, and working with Risk and Compliance teams to ensure adherence to all applicable provincial and federal requirements.

• Commission & Financial Administration: Calculate, validate, and reconcile mortgage broker commissions and bonus programs. Support accurate, timely commission payments in partnership with Finance and Operations. Manage mortgage broker business development invoices and assist with budget tracking and financial controls for the National Mortgage Program.

• Program Reporting & Information Management: Maintain National Mortgage Program tracking, reporting, and administrative records related to the mortgage broker channel, while handling confidential and sensitive mortgage broker information with accuracy, discretion, and professionalism. Coordinate and maintain broker facing websites with accurate product information and rates. Collaborates with Shared Services partners to maintain operational data integrity, providing a solid foundation for good business decisions based on data; provides subject matter expertise to trouble-shoot and correct data issues.

• Business Meeting, Industry Event & Logistics Coordination: Coordinate scheduling and logistics for national mortgage broker business meetings and manage logistics for industry events involving the mortgage broker channel, including registrations, vendor coordination, materials preparation, and post‑event follow‑up.

• Stakeholder & Cross Functional Support: Support the team in mortgage broker stakeholder engagement by coordinating communications, preparing briefing materials, and tracking follow-ups with mortgage brokers and external partners. Work closely with Sales, Operations, Finance, Risk, Compliance, and Marketing to ensure aligned execution of national mortgage broker initiatives.

Required Skills, Experience & Qualifications

• Diploma or 2-year certificate (business-related program) required.

• Bachelor's Degree preferred.

• 2 yrs experience ideally in mortgage industry preferred.

• Proficiency in Microsoft Office Suite product such as Word, Excel and PowerPoint is required

• A natural curiosity and exuberant energy befitting of our dynamic mortgage team

• Proven ability to provide exceptional service in a high paced, multi-demand environment

• Advanced ability to build trusting relationships and communicate effectively

• Strong skill and ability with Outlook calendar management preferred

• Comfortable using online systems and apps; web content management experience would be an asset

• Demonstrated ability to apply critical thinking, problem solve and work effectively with little instruction to provide value to a team of professionals

• Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.

What’s in it for you:

First, we strive to make our team members feel genuinely rewarded. You’ll have:

• Mental health coverage and resources
• Customizable health benefits, as well as topped-up parental leave
• Performance-based compensation, employee banking advantages and group RRSP matching
• Vacation time and flexible work arrangements to support your lifestyle

We are committed to providing a fair, equitable, and competitive rewards package that reflects the value an individual brings to our organization. The compensation mentioned in this job posting should serve as a guide. The total cash compensation earned may vary based on a variety of factors including bonuses and/or incentives, an individual’s skills and experience, and may correlate with performance in the role.

We also provide and encourage opportunities for our employees to make a meaningful impact. After all, as a credit union we’re powered by giving back—in big ways and through small gestures. That's why we offer employees paid time off to volunteer, partner with thousands of local charities, build long-lasting relationships that help our members get ahead and commit to environmental, social and governance (ESG) practices.

By joining our team, you’ll be able to elevate your potential. Wherever your own purpose leads, we’re here to support you with award-winning in-house training programs, access to LinkedIn Learning, and reimbursement for external courses to help you get ahead.

Take the next step in your career as part of our team. Apply for this opportunity!

Candidates, please note: if you are being considered for this role, you will be required to complete a background check, such as employment verification, credit check and criminal record check.

Diversity, Equity, Inclusion & Belonging

At Tru Cooperative Bank, we embrace diversity regardless of gender identity or expression, sexual orientation, religion, race, ethnicity, age, diverse ability, and any aspect that makes someone unique. Inclusion is woven through our organization, from our employee-led network groups, hiring practices and education programs that address barriers and continually grow our equitable, diverse and inclusive culture.

We encourage people who are from equity-deserving groups to apply for a career with us, including women or non-binary people, persons with diverse abilities, Black, Indigenous Peoples, People of Colour and members of 2SLGBTQIA+ communities.

If an accommodation would help you during the process of applying or interviewing for a career with us, please let us know how we can assist you, whether it’s preparing materials in an alternate format, booking an accessible meeting room or other arrangement.

Your individuality is welcome here.

About Us

We’re a financial cooperative that does things differently. We provide time-tested advice that helps our members feel optimistic about their future, and we offer comprehensive banking solutions that enable people to confidently reach their goals. With the financial strength and extended branch network of a large financial institution, we maintain local connections to our communities and take a unique grassroots approach to service. Our more than 250,000 members and approximately 1,250 employees operate from 45 branches throughout the province of BC, under the Envision Financial, Valley First, Island Savings and Enderby & District Financial brands. Visit firstwestcu.ca for more information on Tru Cooperative Bank.

Please know we appreciate your interest in us but only candidates selected for an interview will be contacted.