Location: Sherwood Park, Alberta (in-office only)
Type: Full-time, Permanent
Pay: Starting at $17.50/hour (to be discussed during interview)
Shift/Schedule: 2 Shifts available

Shift 1: 6:00am - 2:30pm (Saturday - Wednesday)

Shift 2: 10:30am - 7:00pm (Friday - Tuesday)
Benefits: Health and dental plan, paid time off, RRSP program with company match

Please note: Due to limited public transit options in the area, reliable transportation is required.

Position Summary

As a Customer Care Representative (CCR), you’ll be the first point of contact for clients across Canada, providing professional support while helping customers understand program options and move toward installation. This is a sales-driven position where your ability to connect with people, build trust, and guide conversations toward successful outcomes directly contributes to our mission of creating safer roads.

This is an entry-level role with full sales and product training provided - no prior industry experience is required. You’ll gain valuable experience in customer engagement, consultative sales, and problem-solving within a collaborative, fast-paced team environment that provides ongoing coaching and development.

Key Responsibilities

• Respond to inbound calls from new and existing clients in both French and English, providing product and program information.
• Engage callers in a consultative conversation to identify needs and recommend suitable program options.
• Achieve established performance metrics, including target close rates of 65%+ and daily conversion goals.
• Create and update customer accounts, schedule installations, and document interactions in the CRM system.
• Handle objections with confidence and professionalism while maintaining focus on client experience.
• Follow up on open inquiries to ensure timely resolution and a positive outcome.
• Collaborate with peers and management to share best practices and achieve collective team goals.
• Contribute to a supportive environment that values accountability, coaching, and growth.

Qualifications

Required

• Bilingual proficiency in French and English (spoken and written) preferred.
• Excellent communication skills and strong customer-service orientation.
• Comfortable working in a sales-target environment.
• Basic computer literacy and ability to learn new systems quickly.
• High school diploma or equivalent.
• Must be able to pass a criminal background check.
• Reliable attendance and punctuality are essential.
• Previous experience in customer service, call centre, or sales environment an asset, but not required - we’ll train you.
• Ability to follow structured processes and manage multiple priorities in a fast-paced setting.

Skills & Attributes

• Sales-minded with confidence handling objections and achieving measurable goals.
• Friendly, dependable, and adaptable with a strong work ethic.
• Strong multitasking and active listening skills.
• Thrives in a target-driven, team-oriented environment.
• Curious, coachable, and eager to learn and grow.
• Empathetic communicator who maintains professionalism under pressure.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.