THE ROLE

The Service & Warranty Coordinator is responsible for managing and coordinating all service and warranty-related requests, ensuring timely resolution and a high level of customer satisfaction. This role works closely with clients, vendors, furniture manufacturers, and internal teams to plan, track, and resolve service and warranty issues efficiently while delivering an exceptional customer experience.

WHAT DO WE OFFER

We offer competitive health benefits, wellness and healthcare spending accounts, and a holiday package that includes the week between Christmas and New Year’s off. You’ll also be getting in as we grow so growth opportunities abound if you exhibit the knowledge, expertise, and passion to grow with the organization.

This is a full-time permanent position, working out of our impeccably designed and furnished office. You’ll mostly work from 9am to 5pm, Monday to Friday, with irregular or extended hours as projects demand.

THE DAY TO DAY

• Acts as the primary coordinator for service, parts, and warranty-related requests
• Processes service and warranty claims accurately and in a timely manner
• Provides troubleshooting support and works independently to develop solutions
• Maintains current knowledge of relevant product lines, specifications, and industry standards
• Places and manages orders for parts, warranty replacements, and service-related items
• Follows up with vendors and manufacturers to track progress and ensure timelines are met
• Coordinates deliveries and installation schedules with local dispatch and internal teams
• Communicates regularly with clients and end users to provide clear, timely status updates
• Demonstrates strong verbal communication, empathy, and a solutions-focused approach when resolving issues
• Ensures a positive customer service experience for all assigned orders, including appropriate follow-up
• Collaborates with internal departments to resolve issues efficiently and accurately

YOU BRING THE FOLLOWING

• Bachelor’s degree or equivalent combination of education and experience
• Minimum 2 years of experience in a sales support or service coordination role (furniture industry experience is considered an asset)
• Strong organizational skills with the ability to prioritize and manage multiple tasks and requests simultaneously
• Ability to take initiative, work independently, and communicate actions and outcomes clearly to internal and external stakeholders
• Proven ability to maintain constructive relationships when working with difficult or time-sensitive situations
• Strong computer competency with proficiency in Microsoft Word, Excel, and related programs
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment and perform well under pressure
• Strong product knowledge or the willingness and ability to learn product lines quickly

ABOUT US

Contemporary Office Interiors (COI) is a privately-owned MillerKnoll Certified Dealer, DIRTT Certified Construction Partner, Architectural Walls and Commercial Flooring provider. We have offices in Vancouver, Edmonton, Winnipeg, Toronto and a head office in Calgary. We prioritize people, productivity and value to create more than a place to work— we create a space to succeed.

We're proud of our half-century legacy as a company. Our talented people have brought us to where we are today. COI is and has been honoured to have a passionate team that's committed to creating exceptional spaces that inspire you to be your best.

We believe in the power of diversity and the power of teamwork. We need both collaboration and individual responsibility to organize effectively around our customer's problems.

COI only advertises job opportunities through our corporate website, Indeed, LinkedIn, and Job Bank. We ask that you apply directly to this posting. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Please Note: All resumes are reviewed by a member of our HR team. AI tools may be used during the interview process to assist with recording and evaluating interviews.