Voyago is hiring for a Full Time Dispatcher in the Gormley Region!

AtVoyago, we are proud to be theEmployer Brand of Choicein the transportation industry. Our mission is simple: to be your best career choice by building lasting relationships grounded intrust, respect, and opportunity.

We’re not just saying that—our employees agree. Through our annual employee engagement survey, Voyago has once again been recognized as aGreat Place to Work. Here’s what our people have to say:

• 84% Agreed “Voyago is a physically safe place to work…”
• 80% Agreed “I can be myself at Voyago…”
• 81% Agreed “Management has kept me well-informed…”

Being**Great Place to Work-Certified™**reflects our commitment to employee happiness, engagement, and transparent communication.

About the Role

Reporting to the Operations Supervisor, the Dispatcher plays a key role in supporting daily transit operations. This position assists with vehicle switch-outs and operational coordination, in addition to completing scheduled driving shifts as required.

The role requires the ability to work effectively across multiple areas of the operation, both on the road and in an office environment. The Dispatcher must have a strong understanding of administrative processes and demonstrate the ability to work across multiple computer platforms, including payroll systems, internal reporting tools, and scheduling software.

This position is well-suited for a highly organized, adaptable individual who thrives in a fast-paced operational setting and enjoys balancing customer service with operational problem-solving.

Shift Schedule:

-Monday to Friday 8:45 AM – 5:15 PM

Hourly Rate: $20.25

Why Work With Us?

🚍Ontario’s Leading Mobility Company As a proud subsidiary ofTransdev, Voyago is a leader in multi-modal transportation solutions, operating across:

• Medical Transportation
• Student Transportation
• Public Transit
• Para-Transit & Accessible Mobility
• On-Demand Transit

🌱Grow With Us We believe in the strength of our people. We invest in you through robust training, mentorship, and continuous development opportunities to help you grow your career.

🏆Award-Winning Commitment Our teams are frequently recognized forSafetyandClient Satisfactionexcellence. Voyago is proud to be named one ofCanada’s Safest Employersand a multi-year recipient of theExcellence Award.

###Primary Responsibilities

• Dispatch and coordinate vehicles and drivers in real time to ensure service continuity, schedule adherence, and effective response to operational changes
• Provide ongoing customer service and operational support to drivers, acting as a central point of communication to resolve service-related issues efficiently
• Manage route changes and service adjustments as required, ensuring drivers and relevant stakeholders are informed promptly to minimize service disruptions
• Coordinate charter bookings and respond to customer inquiries by preparing accurate quotes, scheduling vehicles and drivers, and confirming service details
• Perform additional tasks and responsibilities as assigned by the Supervisor to support the smooth operation of daily transportation services

Requirements

The ideal candidate will posses the following qualifications that include, but are not limited to, the following:

-High school diploma or equivalent— post-secondary education is considered an asset -Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and other standard software tools used for reporting, scheduling, and communication -Valid G-class driver’s licensewith aclean driver’s abstractand strong awareness of road safety practices -B Class Licenseis an assest -Clear and current criminal record check— including Vulnerable Sector Screening required -Demonstrated excellence in customer service, with the ability to remain calm, courteous, and solution-focused in high-pressure or time-sensitive situations -Professional and courteous telephone manner, with strong verbal communication skills and the ability to relay information clearly and accurately -Well-developed organizational skills, including the ability to prioritize tasks, manage time effectively, and handle multiple responsibilities with attention to detail -Strong written and interpersonal communication skills, with the ability to work collaboratively within a team and interact professionally with clients, staff, and external partners

Benefits

AtVoyago, we believe in creating a supportive and inclusive environment where our people can thrive. As part of our team, you’ll benefit from:

• ARewarding Careerwith a growing company recognized as aGreat Place to Work
• A strongcompany culturebacked by a global leader—Transdev
• Anaward-winning workplaceknown for safety, service excellence, and employee satisfaction
• A commitment toinnovationandsustainable environmental initiatives
• Adiverse and inclusive teamculture that encourages professional growth and well-being -Global career opportunitieswithin a locally grounded company -Employee perks and referral bonusesto reward your contributions

Accessibility & Accommodations

**Voyago is committed to providing accommodations for individuals with disabilities throughout the recruitment process.**Accommodations are available upon request for both internal and external applicants.

If you require an accommodation due to a disability for any stage of the interview process, please notify Human Resources when you are contacted—we’ll make the appropriate arrangements.

Join a Workplace That PutsPeople and Safety First

Be part of a team shaping the future of mobility. Bring your passion for safety, training, and service—and help make a difference at aGreat Place to Work.

Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

We thank all applicants however only those under consideration will be contacted.