Who you are

• 2+ years of merchant underwriting/adjudicating experience working in a payments or fintech space
• Strong credit risk experience with the ability to identify high-risk businesses
• A thorough understanding of best practices for preventing service-related chargebacks, and experience in improving policies and operations within a fast-paced environment
• Fraud and/or compliance risk experience, preferably having worked in monitoring accounts and transactions to identify fraudulent behaviour in online businesses
• Experience working with rule-based fraud detection tools and a willingness to apply these skills using both internal and third-party tools
• The ability to manage relationships with our small business owners, using your excellent communication skills to do so
• You can ask “the right questions” when probing for critical information from a customer and deliver not-so-great news in a way that they are still left feeling great about Wave
• You are resourceful - you know where to dig up relevant, real-world information and understand “the big picture” before making decisions

What the job involves

• This position isn’t for the faint of heart: You will be on the front lines identifying fraud and risk flags, taking decisions every day to protect our customers and our business. You must be a highly motivated individual with strong communication skills, carry a sense of tact and empathy under pressure, and have a sixth sense for identifying problems while implementing and communicating solutions
• Performing complex fraud investigations using a wide variety of data in order to accept, reject or refer transactions for further investigation. You're a self-proclaimed (risk) detective!
• Assessing the chargeback risk of each business and working directly with small business owners to establish good business practices to protect themselves against disputes
• Demonstrating strong attention to detail in minimizing fraudulent activities, identifying risk exposure, and determining regulatory or compliance violations
• Looking for opportunities to improve the way we currently work to support efficiencies and process improvements

Benefits

• Work From Where You Work Best: We will always have a welcoming, energizing, and world-class office (in Toronto) with a space for you. Or, if you’re more comfortable working from home, the choice is yours
• We Care About Future You: You will stretch yourself and you will grow at Wave. You will also be supported on this journey with diverse learning experiences, educational allowances, mentorship, and so much more
• We Support the Full You: We make a serious investment in your health & wellness. When we think about benefits we think about body, mind, & soul and we take this stuff very seriously
• We Take Care of the Fundamentals: Fair compensation, all the office perks you’d want, and the various goodies you’d expect from a growing tech company. This is the obvious stuff, but we don’t want you to think we forgot!