Customer Service Associate

Offre d’emploi originale

Act as the primary point of contact for North American clients to resolve inquiries regarding secure storage, information management, and logistics. Investigate complex service issues and document all interactions within CRM systems to ensure seamless business operations.

Détails du poste

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Associate based in Canada. This fully remote role puts you at the center of the customer experience, supporting North American clients with reliable and empathetic service. You will act as a primary point of contact, resolving inquiries related to secure storage, information management, and logistics solutions. Your work will help clients maintain smooth, secure, and uninterrupted business operations. You will investigate complaints and complex service issues while providing thoughtful, solution-oriented support. By proactively understanding customer needs, you will identify practical solutions and personalized service adjustments. The position offers a collaborative environment where strong communication, organization, and problem-solving skills are highly valued. It is an opportunity to build your customer service expertise while contributing to trusted, business-critical services. Accountabilities Respond efficiently to customer inquiries and provide accurate information about secure storage, information management, and logistics services. Serve as a trusted point of contact for North American clients, delivering professional, empathetic, and solution-focused support. Investigate and resolve customer complaints, service disruptions, and complex inquiries while maintaining a high standard of service. Diagnose customer issues, determine appropriate solutions, and follow through to ensure effective resolution. Proactively identify customer needs and recommend personalized service adjustments or solutions where appropriate. Accurately document customer interactions, resolutions, and follow-up actions within CRM systems to maintain complete and current client records. Manage competing requests effectively while maintaining responsiveness, accuracy, and attention to detail. Contribute to a positive and collaborative remote customer service environment focused on reliable client experiences. Requirements 2–3 years of experience in customer service, customer care, or a call center/contact center environment. Demonstrated ability to diagnose complex customer issues and apply critical thinking to develop effective solutions. Excellent written and verbal communication skills, with a strong ability to provide empathetic and professional customer support. Strong organizational and time-management skills, including the ability to prioritize multiple tasks and customer requests. Experience with CRM platforms and Microsoft Office Suite is preferred. Strong attention to detail and the ability to accurately document customer interactions and follow-up activities. A customer-focused, patient, and solution-oriented approach to handling inquiries and challenges. Ability to work independently and effectively in a fully remote environment. Availability to work within an 8:00 AM–8:00 PM scheduling window. Benefits $22.00/hour hourly rate. Reasonably expected salary range of $39,800–$49,700 per year. Fully remote position available anywhere in Canada. Paid annual leave and sick time. Comprehensive extended health, vision, dental, and life insurance coverage. RRSP contribution plans. Opportunities for continuous learning, skills development, and professional growth. Collaborative remote work environment focused on delivering high-quality customer experiences. How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Ce que vous ferez

Act as the primary point of contact for North American clients to resolve inquiries regarding secure storage, information management, and logistics. Investigate complex service issues and document all interactions within CRM systems to ensure seamless business operations.

Exigences

Requires 2–3 years of experience in customer service or a call center environment with strong critical thinking skills. Candidates must be able to work independently in a remote setting and be available within an 8:00 AM–8:00 PM window.

Avantages

• Paid annual leave • Sick time • Extended health insurance • Vision insurance • Dental insurance • Life insurance • RRSP contribution plans • Professional growth opportunities

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• written communication · Souhaitée
• Résolution de problèmes · Souhaitée
• Souci du détail · Souhaitée
• Critical Thinking · Souhaitée
• Microsoft Office Suite · Souhaitée
• Conflict Resolution · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Problem Solving
• CRM Platforms
• Microsoft Office Suite
• Written Communication
• Verbal Communication
• Time Management
• Critical Thinking
• Conflict Resolution
• Attention To Detail

Domaines d’emploi

• Customer Service & Support
• Logistics
• Administrative