Senior Computer Application Support Specialist (CAS)

Résumé du poste

Provide first-line service desk and technical support for hardware, software, and networking issues. Manage user accounts and objects within Active Directory and resolve incidents using ITSM ticketing systems.

Détails du poste

? HIRING – Senior Computer Application Support Specialist (CAS) Job Title: Computer Application Support Specialist (CAS) – Senior Client: 4th Canadian Division Signal Squadron Industry: Government / Defense & Military / Information Technology Location: Petawawa, Ontario Work Arrangement: 100% On-site Contract: September 14, 2026 – March 31, 2027 Positions: 2 Language: English Security Clearance: Valid Reliability Clearance – Mandatory We are currently seeking an experienced Senior Computer Application Support Specialist (CAS) to provide on-site service desk, application, systems, account, and technical support for the 4th Canadian Division Signal Squadron. The successful candidate will have strong hands-on experience supporting end users in a networking environment, troubleshooting hardware and software issues, managing user accounts, supporting Active Directory, and working with IT service management/ticketing systems. ? Key Responsibilities • Provide 1st line service desk and technical support to end users. • Troubleshoot and resolve hardware, software, system, printer, and CPU-related issues. • Provide technical support through remote connections when required. • Support users in a networking environment and troubleshoot connectivity-related issues. • Configure and support network software and ensure compatibility between applications, utilities, hardware, and peripherals. • Support commonly used software applications, operating systems, and communication protocols. • Assist with system configuration and ensure systems operate efficiently and productively. • Provide support for communication features and related technologies. • Perform account management activities, including account creation, modification, movement, and transfers. • Support and manage user accounts and objects within Active Directory (AD). • Assist with file management and other Active Directory-related activities. • Provide technical support for cloud-based applications. • Log, update, track, and resolve incidents and service requests using online IT service management/ticketing systems. • Diagnose issues, document resolutions, and escalate complex incidents when required. • Provide professional customer service and clear communication to end users. ? Requirements Mandatory Skills & Experience Candidates should have demonstrated experience in: ✅ Networking environments ✅ Network software configuration and support ✅ Operating systems and commonly used software applications ✅ Communication protocols and communication features ✅ Hardware and peripheral troubleshooting ✅ Printer troubleshooting ✅ CPU/system troubleshooting ✅ 1st line service desk/help desk support ✅ Remote technical support ✅ User account creation and modification ✅ Account movement/transfer ✅ Active Directory ✅ File and object management ✅ Cloud-based applications ✅ IT service management/ticketing systems ⭐ Strong Asset EITSM Assyst experience will be considered a strong asset and may receive preference. ? Security Clearance – Mandatory Valid Reliability Clearance is mandatory. Candidates must be able to provide proof of their security clearance. The contract start date is subject to the candidate having a valid VCR. ? Work Location 4 CDSG Signal Squadron – Service Desk Building S111 101 Menin Drive Petawawa, ON K8H 2X3 This is a 100% on-site position. Candidates must be willing and able to work on-site in Petawawa, Ontario for the full contract duration. ? Ideal Candidate The ideal candidate is a senior IT support professional with strong hands-on experience in service desk support, networking, Active Directory, account administration, troubleshooting, cloud applications, and ITSM environments. Candidates who have experience supporting government, military, defense, or enterprise IT environments are encouraged to apply. ? Interested candidates: Please send your updated resume along with your contact details and confirmation of your Reliability Clearance. Only candidates who meet the mandatory requirements and can work 100% on-site in Petawawa will be considered. #Hiring #ITJobs #ITSupport #ServiceDesk #HelpDesk #TechnicalSupport #ComputerSupport #ActiveDirectory #Networking #ITSM #EITSM #Assyst #PetawawaJobs #OntarioJobs #CanadaJobs #ContractJobs

Ce que vous ferez

Provide first-line service desk and technical support for hardware, software, and networking issues. Manage user accounts and objects within Active Directory and resolve incidents using ITSM ticketing systems.

Exigences

Candidates must have demonstrated experience in networking, Active Directory, and technical support within an ITSM environment. A valid Reliability Clearance is mandatory for this position.

Compétences indiquées

• Active Directory · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Networking
• Network Software Configuration
• Operating Systems
• Communication Protocols
• Hardware Troubleshooting
• Printer Troubleshooting
• CPU Troubleshooting
• Service Desk Support
• Remote Technical Support
• User Account Management
• Active Directory
• File and Object Management
• Cloud-based Applications
• ITSM
• Ticketing Systems
• EITSM Assyst

Domaines d’emploi

• Technology
• Customer Service & Support
• Government & Public Sector
• Consulting
• Security & Safety