IT Help Desk Technician, Entry Level

Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. The Entry-Level IT Help Desk Technician will help users resolve technical issues and provide first-line troubleshooting, documenting solutions and collaborating with engineering for deeper investigations. Why Join Us • Build real, production AI agents used by real users • High ownership and impact • Work at the intersection of AI, agents, and product • Shape how people experience AI-driven job search Responsibilities • Provide first-line technical support through chat, email, and support tickets • Troubleshoot account, browser, device, login, and product issues • Reproduce reported problems and collect relevant technical details • Guide users through clear, step-by-step solutions • Escalate confirmed bugs and complex issues to engineering teams • Document resolutions and maintain internal knowledge-base articles • Track recurring technical issues and identify improvement opportunities • Follow security, privacy, and data-handling procedures Qualification Required • Diploma, degree, certification, or equivalent hands-on experience in IT, Computer Science, or a related area • Understanding of operating systems, browsers, networks, and common software issues • Strong troubleshooting and analytical skills • Ability to explain technical concepts clearly to non-technical users • Strong written and verbal communication skills • Ability to work effectively in a remote environment Preferred • Previous help desk, technical support, or customer service experience • Familiarity with ticketing systems, remote support tools, or CRM platforms • Basic knowledge of APIs, logs, browser developer tools, or SQL • Relevant certifications such as CompTIA A+ or Google IT Support • Interest in AI products and startup environments

Provide first-line technical support via chat, email, and tickets to resolve user issues with accounts and products. Document solutions in the knowledge base and escalate complex bugs to the engineering team.

Requires a diploma, degree, or certification in IT or Computer Science with strong troubleshooting and communication skills. Experience with ticketing systems and a basic understanding of APIs or SQL is preferred.

• Service à la clientèleSouhaitée
• SQLSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Technical Support
• Troubleshooting
• Customer Service
• Incident Documentation
• Operating Systems
• Browser Developer Tools
• API Knowledge
• SQL
• Network Troubleshooting
• Communication Skills
• Analytical Skills
• Ticketing Systems

• Customer Service & Support
• Technology
• Software
• Engineering

Formation minimale

Diplôme professionnel

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level