IT Support Specialist, Entry Level

Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. The Entry-Level IT Support Specialist will help teammates resolve technical issues and maintain a reliable remote work environment by troubleshooting common hardware, software, account, and connectivity problems. Why Join Us • Build real, production AI agents used by real users • High ownership and impact • Work at the intersection of AI, agents, and product • Shape how people experience AI-driven job search Responsibilities • Respond to technical support requests through chat, email, and ticketing systems • Troubleshoot account access, software, device, and network-connectivity issues • Guide users through clear, step-by-step solutions • Provision and maintain user accounts, permissions, and common business tools • Document incidents, resolutions, and reusable troubleshooting instructions • Escalate complex issues with complete diagnostic information • Help improve onboarding, access-management, and support processes Qualification Required • Basic knowledge of computer hardware, operating systems, and networking • Strong problem-solving, customer-service, and communication skills • Ability to explain technical concepts clearly to nontechnical users • Organized approach to documenting and tracking support requests • Ability to work independently and collaboratively in a remote environment Preferred • Degree, diploma, certification, or coursework in IT or a related field • Familiarity with Windows, macOS, Google Workspace, or Microsoft 365 • Experience with ticketing systems, identity tools, or remote support software • CompTIA A+, Google IT Support, or a similar entry-level certification

The role involves responding to technical support requests via chat, email, and ticketing systems to resolve hardware, software, and connectivity issues. Additionally, the specialist will manage user accounts, document resolutions, and help improve onboarding and support processes.

Candidates should have basic knowledge of computer hardware, operating systems, and networking, along with strong problem-solving and communication skills. A degree, IT certification (such as CompTIA A+), or familiarity with Google Workspace and Microsoft 365 is preferred.

• Service à la clientèleSouhaitée
• Google WorkspaceSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Technical Troubleshooting
• Hardware Support
• Software Support
• Network Connectivity
• Account Provisioning
• Customer Service
• Technical Documentation
• Incident Management
• Google Workspace
• Microsoft 365
• Windows
• macOS
• Ticketing Systems
• Identity Tools
• Remote Support Software
• Communication

• Customer Service & Support
• Technology
• Software

Formation minimale

Diplôme professionnel

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level