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Détails du poste

We are seeking a high-energy, customer-centric Assistant Branch Director to lead our busy Windsor HVAC/R counter and wholesale showroom. In this role, you will be the driving force behind the daily walk-in business, ensuring local HVAC/R contractors receive fast, knowledgeable, and accurate service. You will partner with the Branch Director to supervise frontline staff, optimize product merchandising, and build a welcoming, high-performance culture that keeps contractors coming back. Key Responsibilities Counter Leadership: Direct daily counter operations, manage staff scheduling, and coach team members on active upselling and technical product identification. Contractor Relations: Act as the primary face of the branch for walk-in contractors, managing a high-volume order desk and resolving customer service issues on the spot. Merchandising & Sales: Maintain a clean, well-stocked, and organized showroom floor; execute seasonal product promotions to maximize impulse buys and margin growth. Inventory Coordination: Bridge the gap between the counter and the warehouse, ensuring stock levels reflect high-demand counter items and order discrepancies are eliminated. What you will accomplish with us: Master Core Operations: Become the expert on our HVAC/R product lines, internal POS systems, and daily walk-in contractor workflows. Optimize the Counter Experience: Take full ownership of frontline scheduling, team coaching, and high-margin showroom merchandising. Drive Profitability & Inventory: Boost branch margins through targeted team cross-selling and strategic stock alignment of high-demand parts. Cultivate Long-Term Leadership: Establish yourself as a trusted partner to local contractors and a key leader capable of running full branch operations. What You Bring to Our Team: Experience: 5+ years of supervisory experience in a fast-paced wholesale counter, or commercial parts environment (HVAC/R preferred). Customer Service Excellence: Proven ability to manage long lines, high call volumes, and demanding contractor clientele with patience and professionalism. Sales Savvy: Strong comfort level with counter merchandising, cross-selling complementary parts, and running point-of-sale (POS) systems. Industry Knowledge: Solid understanding of HVAC/R systems, components, tools, and accessories is a major asset Compensation Information: Base Salary Range: $60,000 - $75,000 annually Supplemental Pay Types Include: Annual bonus The final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations. Competitive Benefits: In addition to a rewarding career within our team, we offer Medical and dental coverage from day one, along with short and long-term disability protection Contribution to a collective registered retirement savings plan upon starting your role. Wellness spending account An employee assistance program including psychological, financial, and legal support. Access to telemedicine from the beginning of your employment. Reimbursement of professional association membership fees. Early vacation program. For more than 70 years, we've been making a difference, in every degree. At Master, our people are the driving force behind our success. As Canada's largest HVAC-R distributor and one of North America's industry leaders, we're proud to bring together more than 2,000 employees across nearly 100 locations in Canada and the United States. Every day, our teams help deliver innovative solutions that improve comfort, energy efficiency, and building performance. Through collaboration, expertise, and a commitment to doing what's right, we create lasting value for our customers, partners, and communities. Guided by our purpose — Improving people's lives, in every degree — we empower our employees to grow, make a meaningful impact, and build rewarding careers in an environment where people, teamwork, and continuous improvement come first.

Ce que vous ferez

Lead daily counter operations and supervise frontline staff to ensure high-quality service for HVAC/R contractors. Manage showroom merchandising, inventory coordination, and drive branch profitability through strategic upselling.

Exigences

Requires 5+ years of supervisory experience in a fast-paced wholesale or commercial parts environment. Strong customer service skills and a solid understanding of HVAC/R systems and components are highly valued.

Avantages

• Medical coverage • Dental coverage • Short-term disability protection • Long-term disability protection • Collective registered retirement savings plan • Wellness spending account • Employee assistance program • Telemedicine • Professional association membership fee reimbursement • Early vacation program

Compétences indiquées

• Service à la clientèle · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Supervisory Experience
• Customer Service
• Counter Merchandising
• Cross-selling
• POS Systems
• HVAC/R Knowledge
• Inventory Coordination
• Staff Scheduling
• Team Coaching
• Conflict Resolution
• Wholesale Operations
• Sales Management

Domaines d’emploi

• Management & Leadership
• Sales
• Customer Service & Support
• Trades
• Retail