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Détails du poste

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list. Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers! We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities. This Full Time position is 8:00-4:00, Monday-Friday with alternating weekends. Primary Responsibilities: Communicate: Professionally engage with patients, families, staff, and funder organizations Process: Quickly handle funder referrals and updates in the EMR (Procura) Review: Collaborate with Supervisors, field employees and patients to assess service needs Schedule: Assign care providers based on client needs, geographic area, staff skill-set and availability Coordinate: Ensure consistent caregiver assignments and service delivery Notify: Keep patients and staff informed of initial and ongoing schedules Utilize: Optimize staff schedules to meet their availability and client care needs Document: Maintain accurate records in the EMR Resolve: Address client concerns promptly and follow escalation pathways Why Join Us? Immediate Impact: Make a real difference in the lives of employees, patients and their families Competitive Salary: Earn a competitive wage commensurate with experience Health Benefits: Comprehensive health, dental, and vision insurance for you and your family Paid Time Off: Competitive leave time to ensure work-life balance Retirement Plan: Employer-contributed retirement savings plan Supportive Team: Be part of a collaborative and supportive team environment Growth: Opportunities for professional development and career growth Education Secondary School Diploma Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred. Experience and Abilities: A minimum of two years related customer service experience, preferably in healthcare Proven customer service skills, preferably in healthcare or other high-paced customer service environment Strong ability to communicate effectively, both written and orally, in English Ability to handle issues and problem solve with tact and diplomacy Excellent computer skills (Windows, Microsoft office, internet, EMR) Ability to prioritize and handle multiple demands in a fast-paced environment Proven organizational and teamwork skills; able to work independently and prioritize workload Positive work and attendance performance essential Strong interpersonal skills including demonstrated ability to build rapport and connections Advanced competency in keyboarding and scheduling software with a willingness to learn French language proficiency will be considered an asset and is a requirement for all Quebec locations At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact. All offers are thoughtfully aligned with internal equity and external market competitiveness. We strive to create a high-quality and safe environment for both our team members and the clients and patients we serve is a top priority. Depending on provincial regulations and the nature of the role, new hires may be required to provide proof of vaccination against certain illnesses, such as COVID-19, Hepatitis, or seasonal influenza. Recruiters will provide any role-specific requirements. Our Equity, Diversity, and Inclusion standards shape our vision of being the difference in the lives of those we care for, collaborate with, and support within our communities. We take pride in cultivating a culture of belonging, one where individual differences are embraced and celebrated, and where programs, resources, and policies are designed to support each person’s purpose, potential, and well-being. Lastly, at Bayshore, we are equally committed to fostering an inclusive and accessible workplace and operate in full compliance with all provincial and territorial Human Rights and accessibility legislation. To ensure an inclusive recruitment and selection process, candidates are encouraged to share any accommodation needs they may have.

Ce que vous ferez

The Client Service Coordinator is responsible for scheduling care providers based on client needs and geographic requirements while maintaining accurate records in the EMR. They also serve as the primary point of contact for patients, families, and healthcare staff to ensure consistent and effective service delivery.

Exigences

Candidates must have a minimum of two years of customer service experience, preferably in a healthcare setting, and possess strong communication and computer skills. A Secondary School Diploma is required, with preference given to those holding a certificate in Medical Terminology or Office Administration.

Avantages

• Health insurance • Dental insurance • Vision insurance • Paid time off • Retirement plan • Professional development

Compétences indiquées

• Service à la clientèle · Souhaitée
• Communication · Souhaitée
• Résolution de problèmes · Souhaitée
• Saisie de données · Souhaitée
• Microsoft Office · Souhaitée
• Gestion du temps · Souhaitée
• Travail d’équipe · Souhaitée
• Souci du détail · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Scheduling
• Communication
• Problem solving
• Data entry
• Microsoft office
• Windows
• Interpersonal skills
• Time management
• Teamwork
• Medical terminology
• Office administration
• Keyboarding
• Diplomacy
• Attention to detail
• Rapport Building
• Tactfulness
• Office Administration
• Organizational Processes
• Time Off Management
• Willingness To Learn
• Customer Service
• Community Health
• Computer Literacy
• Electronic Medical Record
• English Language
• French Language
• Interpersonal Communications
• Legislation
• Medical Terminology
• Microsoft Office
• Caregiving
• Prioritization

Domaines d’emploi

• Healthcare
• Customer Service & Support
• Administrative
• Client Service Coordinator
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives