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Détails du poste

Location: London, Surrey OR Barcelona About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for articulating Gartner value to prospective clients, onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products. New Client Engagement (NCE), a part of our Client Success Organization, is a fast-paced, dynamic business unit focused on providing the highest level of service to prospects and clients. NCE is made up of two functions: Client Onboarding and Insights Platform Walkthrough for prospects. The Client Onboarding role focuses on providing a customized experience for new and upgraded clients, whilst the Insights Platform Walkthrough team provides pre-sale demonstrations of Gartner resources, including our gartner.com platform, to prospects as a part of the sales process. The NCE team utilizes Gartner assets, coupled with our gartner.com platform, to provide a valuable client experience that starts with a prospect demonstration by an NCE Insights Platform Walkthrough specialist, moves to an extensive client onboarding experience by an NCE Client Onboarding Specialist and transitions seamlessly to a service delivery associate for ongoing support. You’ll apply strategic thinking and relationship building to help executives solve their most pressing business challenges. You will understand their critical initiatives, align Gartner research and expertise, and help contribute to Gartner’s growth. What you will do: Collaborate with our Sales teams on how to effectively demonstrate Gartner products and resources to prospects or clients to increase likelihood of engaging and purchasing a license. Communicate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to prospects and clients. Research prospective and existing companies, C-Level executives, business trends, and competitive intelligence to prepare relevant and tailored Gartner resources to drive impact. Facilitate prospect and/or client calls to understand client priorities and challenges, and articulate the value of Gartner’s renowned products and services. Understand and communicate Gartner services and capabilities to prospective clients and demonstrate value to decision makers. Support continuous improvement strategies that align with team, client, and organizational priorities. What you will need: Ability to use Spanish at a business or fluent level (speaking, reading & writing) 6+ months relevant professional and/or relevant internship experience (sales internships and/or experience a plus) Ability to demonstrate strong communication, collaboration, prioritization, critical thinking, and influencing skills; ability to be agile and flexible Well defined Time management and Organizational skills Bachelor’s degree preferred What you will get: Collaborative, team-oriented culture that embraces diversity Professional development and unlimited growth opportunities​ #LI-AH9 Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. Gartner is the world authority on AI At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [email protected]. Job Requisition ID:109336 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

Ce que vous ferez

The associate will collaborate with sales teams to demonstrate Gartner products and research to prospects while managing the onboarding process for new clients. They are responsible for understanding client business priorities and articulating the value of Gartner services to drive engagement and growth.

Exigences

Candidates must possess fluent Spanish language skills and at least 6 months of relevant professional or internship experience. A bachelor's degree is preferred, along with strong communication, critical thinking, and organizational abilities.

Avantages

• Professional development • Unlimited growth opportunities • Hybrid work environment

Compétences indiquées

• Communication · Souhaitée
• Gestion du temps · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Spanish language
• Client success
• Relationship building
• Strategic thinking
• Sales support
• Communication
• Collaboration
• Prioritization
• Critical thinking
• Influencing
• Time management
• Organizational skills
• Business research
• Competitive intelligence
• Market Potential
• Overcoming Obstacles
• Influencing Skills
• Intellectual Curiosity
• Organizational Skills
• Sales Prospecting
• Client Onboarding
• Research
• Artificial Intelligence
• Investments
• Competitive Intelligence
• Continuous Improvement Process
• Critical Thinking
• Dynamic Business Process Management
• Spanish Language
• Sales
• Purchasing
• Relationship Building
• Sales Process
• Strategic Thinking
• Time Management
• Writing
• Team Oriented
• Demonstration Skills
• Business Priorities

Domaines d’emploi

• Customer Service & Support
• Sales
• Consulting
• Management & Leadership
• Client Success Associate
• Client Service Representative / Associate
• Inquiry Clerks
• Customer Service Representatives