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Détails du poste

Hourly Rate: $23.74– Check out the YMCA’s total compensation package [https://ymcagta.org/join-our-team/why-Work-at-the-y#benefits]! Location: 90 Eglinton Avenue East, Toronto Work Hours: 15 hours/week Employment Type: Contract Part Time Hourly - 6 Months (Existing Vacancy) Number of Vacancies: 3 Anticipated Start Date: September 15, 2026 Deadline to Apply: August 28, 2026 by 5:00pm Be the Spark! Join our passionate Membership Services team and help us to achieve great things in our community! The Contact Centre Agent - Outbound Sales, plays a vital role in promoting YMCA programs and memberships by engaging prospective and existing members through outbound calls. This position focuses on delivering a consistent and customer-focused sales approach using approved scripts and strategies to convert leads and support organizational growth. Success in the role depends on strong communication skills, adherence to compliance standards, and the ability to adapt to evolving campaign priorities. Collaboration with sales and marketing teams and a commitment to continuous improvement help ensure the achievement of individual and team sales targets while reinforcing the YMCA brand. In this role, you will: * Conduct outbound calls to prospective and existing members to promote YMCA programs, generate leads, and support membership and program growth. * Follow approved scripts and sales strategies to effectively convert leads, overcome objections, and achieve individual sales targets. * Update CRM systems accurately with call outcomes, customer preferences, and relevant feedback to support reporting and follow-up. * Follow established pitch strategies and messaging aligned with campaign goals and target audiences. * Strive to meet or exceed key performance indicators, including sales volume, conversion rate, talk time, and follow-up activity. * Reinforce the YMCA brand through a customer-focused sales approach that builds trust and supports long-term engagement. * Ensure compliance with all regulatory requirements, privacy standards, and script usage guidelines during sales interactions. * Adapt quickly to changes in campaign strategy, lead sources, or target segments to remain aligned with sales priorities. * Track and report individual sales metrics regularly to support performance monitoring and continuous improvement. * Perform other duties as assigned. You bring: * High school diploma required; post-secondary education or equivalent experience preferred. * 1–3 years of experience in sales, contact centre, or customer service environments. * Sales training or certification considered an asset. * Strong persuasive communication and verbal selling skills. * Experience using dialer systems, sales scripts, and CRM tools in an outbound calling environment. * Advanced ability to navigate CRM and sales platforms to track interactions and manage leads. * Proficiency with Microsoft Office, particularly Outlook, Word, and Excel. * Strong oral and written communication skills, with the ability to convey information clearly and effectively across channels. * Demonstrated problem-solving and conflict resolution skills in a high-volume setting. * Well-developed interpersonal and relationship-building skills, with the ability to engage members, staff, and volunteers in a professional and respectful manner. * Strong organizational skills and attention to detail. * Familiarity with YMCA programs and services considered an asset. * Flexibility regarding assigned work schedule. * Commitment to diversity, equity, inclusion, and building a sense of belonging. What you need to succeed: * Commitment to the YMCA’s Mission, Vision and Values [https://ymcagta.org/join-our-team/work-at-the-y#culture]. * Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services. * YMCA Competencies: Accountable, Relationship-Builder, Improvement-Oriented, Team Player & Leader, Equity and Wellbeing Promoter. Why work for the YMCA? The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here [https://ymcagta.org/join-our-team/why-Work-at-the-y]. Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2025–2030 strategic plan, Greater Together [https://www.ymcagta.org/strategic-plan], which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours. The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities. If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs. In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here [https://ymcagta.org/Join-Our-Team/police-records-check]. The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview. Check out the next steps in our recruitment process [https://ymcagta.org/join-our-team/why-Work-at-the-y#interview] and see what others are saying [https://ymcagta.org/join-our-team/work-at-the-y#diversity] about working at the YMCA.

Ce que vous ferez

The Contact Centre Agent conducts outbound calls to promote YMCA programs and memberships to prospective and existing members. They are responsible for following sales scripts, updating CRM systems, and meeting individual sales targets while maintaining brand standards.

Exigences

Candidates must have a high school diploma and 1–3 years of experience in sales, contact centres, or customer service. Proficiency in CRM tools, Microsoft Office, and strong verbal communication skills are required for this role.

Avantages

• Total compensation package

Compétences indiquées

• Service à la clientèle · Souhaitée
• Microsoft Office · Souhaitée
• Saisie de données · Souhaitée
• Gestion du temps · Souhaitée
• Souci du détail · Souhaitée
• Résolution de problèmes · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Outbound sales
• Customer service
• Communication skills
• CRM software
• Lead generation
• Sales scripts
• Persuasion
• Conflict resolution
• Microsoft Office
• Data entry
• Relationship building
• Time management
• Attention to detail
• Problem solving
• Interpersonal skills
• Overcoming Objections
• Sales Strategy
• Outbound Calls
• Sales Plays
• Organizational Skills
• Dialer System
• Sales Metrics
• Microsoft Excel
• Customer Relationship Management
• Strategic Planning
• Call Center Experience
• Child Protection
• Customer Service
• Communication
• Conflict Resolution
• Continuous Improvement Process
• Conversion Marketing
• Sales
• Selling Techniques
• Leadership
• Marketing
• Problem Solving
• Key Performance Indicators (KPIs)
• Microsoft Outlook
• Persuasive Communication
• Relationship Building
• Sales Training
• Target Audience
• Child Protective Services
• Teamwork
• Detail Oriented

Domaines d’emploi

• Sales
• Customer Service & Support
• Social Services
• Outbound Sales Agent
• Call Center Representative
• Contact Centre Information Clerks
• Customer Service Representatives