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About Us: Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer Job Overview The Delivery Driver is responsible for the safe, accurate, and timely delivery of orders from our retail locations to customers, ensuring compliance with company standards and a professional experience at the door. This role serves as a key brand ambassador in the final stage of the customer journey. When not on delivery, the role may support in-store operations during downtime or for break coverage including basic guest service, inventory, and store upkeep. What Makes Someone Successful in This Role? You understand this is a structured shift role, not on-demand delivery work You take initiative and don’t need constant direction to stay on track You’re dependable, punctual, and consistent in your performance You’re comfortable switching between delivery and in-store support when needed You communicate clearly and work well as part of a team You represent the brand professionally in every interaction, whether in-store or on the road Competencies and Requirements Personal insured vehicle with valid insurance coverage permitting delivery (business use). Proof of insurance is required during onboarding Valid Driver’s License - Full 'G' (ON) or Class 5 (BC, AB, SK, MB) Clean Driver’s Abstract and Clear Criminal Background Check A Smart Phone with a data plan and a car charger Tech-Friendly (We got some cool apps we need you to learn) Fluent in English Weekend availability Available Monday-Sunday between 11am-9pm Essential Duties and Responsibilities Loading, transporting, and delivering items to customers in a safe, timely manner. Completing deliveries as instructed through training to ensure all customers are satisfied. Providing excellent customer service, answering questions, and communicating complaints from clients to dispatch accurately. Adhering to assigned routes and following time schedules. Abiding by all transportation laws and maintaining a safe, clean, driving record. Maintaining compliance as it relates to the delivery process outlined in training. Proper use of applications related to the delivery process. Professional appearance and conduct. Able to effectively communicate with diverse customers and create meaningful connections. Able to strike up a conversation with anyone and be a brand ambassador. Why you’ll Love Working Here Earn and retain 100% of tips during delivery shifts as part of delivering exceptional guest experiences Opportunity to work with a best-in-class team Internal advancement opportunities Wellness program including access to mental health resources Access to internal learning & development programs Team member discount and access to other perks like Perkopolis, Goodlife and many more! Education, Training and Experience Provincial Cannabis Certification 3-year Drivers Abstract Criminal Record Check 6 Month minimum delivery or logistics experience The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths. *This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Ce que vous ferez

The Delivery Driver is responsible for the safe and timely transport of retail orders to customers while maintaining brand standards. During downtime, the role supports in-store operations including inventory management and guest service.

Exigences

Candidates must possess a valid driver's license, a personal insured vehicle, and a clean driving abstract. A minimum of 6 months of delivery or logistics experience and a provincial cannabis certification are required.

Avantages

• Tips retention • Internal advancement opportunities • Wellness program • Mental health resources • Learning and development programs • Team member discount • Perkopolis • Goodlife fitness discount

Compétences indiquées

• Service à la clientèle · Souhaitée
• Gestion des stocks · Souhaitée
• Gestion du temps · Souhaitée
• Communication · Souhaitée
• Résolution de problèmes · Souhaitée
• Souci du détail · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Delivery
• Customer service
• Inventory management
• Time management
• Communication
• Route planning
• Brand representation
• Tech-friendly
• Problem solving
• Attention to detail
• Retail Operations
• Good Driving Record
• Valid Driver's License
• Logistics
• Cannabis
• Mental Health
• Customer Service
• English Language
• Proactivity

Domaines d’emploi

• Retail
• Logistics
• Transportation
• Customer Service & Support
• Delivery Driver
• Sales Delivery Driver
• Car, Taxi and Van Drivers
• Driver/Sales Workers