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Détails du poste

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Account Manager based in Canada. As an Enterprise Account Manager, you will own strategic customer relationships across Canada and the East Coast, with a strong focus on retention, renewals, and long-term account growth. You will serve as the primary commercial point of contact for a portfolio of enterprise customers and build trusted relationships with senior stakeholders. The role combines strategic account management, commercial negotiation, customer engagement, and expansion planning. You will work closely with Customer Success, Sales Engineering, Marketing, and Product teams to maximize customer value and deliver a seamless experience. Success will depend on your ability to understand complex customer priorities and translate them into actionable account strategies. This is an opportunity to make a direct impact on recurring revenue while working in a fast-paced, innovative cybersecurity and SaaS environment. Accountabilities Own and manage a portfolio of enterprise customers across Canada and the East Coast, acting as their primary commercial point of contact. Lead the end-to-end renewal process, ensuring renewals are timely, predictable, and aligned with customer objectives. Build and maintain trusted relationships with executive-level stakeholders, developing a strong understanding of their business priorities, security strategies, and technology needs. Develop strategic account plans focused on customer retention, adoption, expansion, and long-term revenue growth. Identify and develop upsell and cross-sell opportunities in collaboration with Customer Success and Sales Engineering teams. Lead commercial discussions, pricing conversations, contract negotiations, and renewal processes. Partner cross-functionally with Customer Success, Product, Marketing, and Sales Engineering to address customer needs and deliver a consistent customer experience. Monitor account health, commercial activity, renewal timelines, and expansion opportunities to proactively manage risks and identify growth opportunities. Maintain accurate account information, forecasts, and sales activity within Salesforce. Consistently achieve renewal, retention, and expansion targets while contributing to broader revenue objectives. Requirements 4+ years of experience in Enterprise Account Management or Enterprise Sales within a B2B SaaS environment. Proven track record of managing enterprise customer relationships and consistently achieving renewal, retention, and expansion targets. Demonstrated experience leading commercial conversations and negotiations with executive-level stakeholders. Strong understanding of enterprise SaaS subscription models, contract renewals, account expansion, and customer lifecycle management. Excellent relationship-building, communication, presentation, negotiation, and stakeholder-management skills. Ability to develop strategic account plans based on customer business objectives and identify opportunities for long-term growth. Proven ability to collaborate effectively with Customer Success, Sales Engineering, Product, Marketing, and Sales teams. Experience in cybersecurity, infrastructure software, or a related technology market is strongly preferred. Strong commercial mindset with the ability to balance customer value, retention, and revenue growth. Highly organized, self-motivated, proactive, and comfortable managing multiple strategic accounts in a fast-paced environment. Experience working within a startup or high-growth technology organization is an advantage. Benefits Opportunity to own strategic enterprise accounts across Canada and a high-growth North American market. Work with innovative cybersecurity and AI-focused technology addressing emerging enterprise security challenges. Direct impact on customer retention, recurring revenue, account expansion, and overall business growth. Collaborative environment with close exposure to Customer Success, Sales Engineering, Marketing, Product, and Sales leadership. Opportunity to build relationships with senior and executive-level enterprise stakeholders. Career growth opportunities within a fast-growing global technology organization. Dynamic, ambitious, and collaborative workplace where individual contributions have visible business impact. How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Ce que vous ferez

Manage a portfolio of enterprise customers across Canada and the East Coast, focusing on retention, renewals, and long-term growth. Act as the primary commercial point of contact and collaborate cross-functionally to maximize customer value.

Exigences

Requires over 4 years of experience in Enterprise Account Management or Sales within a B2B SaaS environment. Candidates should have a proven track record of achieving renewal targets and leading commercial negotiations with executive stakeholders.

Avantages

• Ownership of strategic enterprise accounts • Work with innovative cybersecurity and AI technology • Direct impact on recurring revenue and business growth • Collaborative environment with leadership exposure • Opportunity to build executive-level relationships • Career growth opportunities

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Enterprise Account Management
• B2B SaaS Sales
• Contract Negotiation
• Customer Retention
• Account Expansion
• Stakeholder Management
• Strategic Account Planning
• Commercial Negotiation
• Customer Lifecycle Management
• Salesforce
• Cross-functional Collaboration
• Upselling
• Cross-selling
• Cybersecurity Knowledge
• Executive Communication

Domaines d’emploi

• Sales
• Software
• Security & Safety
• Technology
• Management & Leadership