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Détails du poste

The Internet Strategy and Communications Lead establishes, implements and maintains an intranet content roadmap and strategy for Sheridan’s intranet portal and manages the homepage user experience for four unique audience types (Staff, Faculty, Students, Applicants). As the Site Administrator, the incumbent oversees the work of content owners across the College, providing technical training, mentorship and coaching while acting as first point-of-contact for technical troubleshooting, helping stakeholders set work priorities and identify objectives that align with organizational goals. The incumbent leads the development of all Intranet-related internal communications project collaborations, including: identifying content strategy project goals and communicating on deliverables and deadlines. The incumbent is also a leading resource for the development and effective adoption of Intranet technologies, frameworks, and processes in support of Sheridan’s strategic and operational plans. The incumbent contributes to supporting Sheridan’s vision, mission, values and strategic while upholding and advancing its people-centric technology solutions. The incumbent works closely with developers, designers, vendors and content management teams to ensure the Intranet meets digital internal and external objectives. The incumbent has progressive experience with applying business analysis, user experience design, and change management principles to service/product design, is a strong communicator, well-versed in technical writing, training documentation, UX design and intranet development/strategy, and will possess a background in Technical Writing, Internal or Corporate Communications with project management experience. The incumbent provides content management expertise, content strategy leadership, and guidance to a broad range of stakeholders. What You’ll Be Doing Managing and maintaining the Editorial Calendar for the Intranet homepage and other top-level or strategic landing pages within the Intranet to ensure content is relevant and current, providing recommendations and consultation to colleagues and departments throughout the College. Writing, editing, reviewing and approving communications distributed to all employees via the Insider and assists in the dissemination of institutional priorities and policies across the Intranet Overseeing the provision of timely, complete and accurate Intranet communications to inform and educate Sheridan’s four primary internal audiences (Faculty, Staff, Applicants and Current Students) about organizational developments, happenings and news. Working in partnership with Product Lead to architect and develop the intranet, ensuring Drupal project work is aligned with IT/Communications infrastructure, strategic goals, people-centric technology solutions, established processes and best practices. Working in collaboration with vendor, Subject Matter Experts (SMEs), PeopleSoft developers and IT teams to create strategies and solutions to address highly technical issues. Developing and recommending digital content strategies and project plans to Working Groups, Departments, Task Forces, Faculties or other internal groups to ensure alignment between institutional objectives and the digital experience on the Intranet to support optimum user experience and engagement. Conducting large-scale audits to identify opportunities for improvement, ensuring that internal communications content is relevant to users; makes recommendations and implements changes based on results. Developing synchronous and asynchronous learning modules, critical training documents, user manuals and instructional videos to support 30+ content owners across the Institution. Performing other related duties as assigned. About You You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion. You bring experience managing complex technical projects with internal and external stakeholders in support of complex business outcomes for academic and administrative constituencies. You have progressive experience with deploying governance frameworks, applying business analysis, user experience design, and change management principles to service/product design. Your exceptional interpersonal skills and integrity allows you to establish and maintain effective, positive relationships and credibility with stakeholders, including people leadership skills to oversee and guide work of content owners (COs) within the intranet. You have experience researching and analyzing complex information, fact-checking and interviewing. The Successful Candidate Will Also Meet The Following Qualifications 4-year bachelor’s degree in Communication, English, Journalism, Marketing or a related field of study 5 years of focused experience managing intranets or other internal communications with an emphasis on product/project management (Equivalencies will be considered) Training obtained through conferences, seminars, experience, professional development, in-class or online learning, specifically a combination of some of the following: Technical Writing Fundamentals Drupal - Open-Source CMS Technology Internal Communications Best Practices and Principles Business Analysis Body of Knowledge (BABOK) Change Management principles and techniques (e.g. ADKAR) User Experience Design, Design Thinking, Inclusive Design Project Management Body of Knowledge Demonstrated experience translating technical language into business language as needed to bridge the gap between business and technical professionals. Experience in architecting, developing, and operating mission-critical IT/Communications infrastructure and services. Proven ability to exercise discretion and diplomacy with highly confidential information while executing decisions in a manner consistent with Sheridan’s values. A high degree of technical competency and proficiency using Drupal, MS Word, Excel, PowerPoint, email, databases, digital camera (still and video). An intermediate level of competency with photo and video editing software. Who We Are Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (https://www.sheridancollege.ca/sheridan2027), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity, and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community. For more information, visit: Why Work at Sheridan Other Details Faculty/Department: Communications, Marketing and Public Relations Primary Work/Campus Location: Trafalgar (may be assigned activities at any Sheridan campus) Work Categorization: Hybrid Position | On-site at least 3 days/week Reference #: J0726-1070 Employee Group: Support Staff – Appendix D Type of Vacancy: This is a replacement position Payband: K Salary Range: $47.13 - $54.48 Application Details: This is a temporary replacement position that may continue until December 2027 Application Deadline: August 19, 2026 First Nations peoples have lived on this part of Turtle Island for millennia, stewarding the land, the water and all that contributes to life in this region. Today, the culture and presence of First Nations, Inuit and Metis peoples enrich the lands and people of this territory.?? Over two centuries ago, the Mississauga people welcomed settlers to this territory, providing sustenance and engaging in trade and commerce. Between 1781 to 1820, eight treaties were signed with the Mississaugas of the Credit First Nation who opened their territory to settlement.?Today, Sheridan campuses are located on Treaty 14, also known as the Head of the Lake Purchase of 1806 and Treaty 22 and 23 of 1820. ?? Treaty history is foundational, and it is our collective responsibility to honour the land, as we honour and respect those who have gone before us, those who are here and those who have yet to come. We are grateful for the opportunity to be learning, working and thriving on this land, and we commit to learn the truth and be active in the process of reconciliation. ?? Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+. Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources. You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.

Ce que vous ferez

The lead establishes and maintains the intranet content roadmap and manages the user experience for staff, faculty, students, and applicants. They oversee content owners, lead internal communications projects, and collaborate with technical teams to ensure the portal aligns with organizational goals.

Exigences

Requires a bachelor's degree in Communications, English, Journalism, or Marketing and at least 5 years of experience in intranet or internal communications management. Proficiency in Drupal and experience with UX design, business analysis, and change management principles are essential.

Compétences indiquées

• Gestion de projet · Souhaitée
• Analyse d’affaires · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Intranet Strategy
• Content Management
• User Experience Design
• Internal Communications
• Technical Writing
• Project Management
• Business Analysis
• Change Management
• Drupal
• Stakeholder Management
• Governance Frameworks
• Digital Content Strategy
• Training Development
• Inclusive Design
• Editorial Planning
• Audit Implementation

Domaines d’emploi

• Marketing
• Creative & Media
• Management & Leadership
• Education
• Technology