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Détails du poste

WHAT YOU’LL DO Messaging is a complex, highly regulated landscape that varies by country and by channel and there will be an opportunity for the specialist to streamline the tools and processes to underpin our Messaging onboarding experience across channels such as SMS/MMS, RCS (RBM) and WhatsApp. You will be responsible for provisioning messaging channels for customers, collaborating with a diverse cast across GTM teams, Product, Sales, RevOps, Growth, Alliances and our technology partners. You’ll also be involved in other strategic initiatives critical to scaling our fast-growing team. If you’re obsessed with problem solving, measuring success and surfacing opportunities through data, we want to meet you! Operational Excellence Configure our customers’ messaging channel capability, including sms code procurement, globally Collaborate with our messaging aggregators to achieve timely delivery of codes and also manage code inventory to achieve setup target times. Recurrent meetings with messaging aggregators to get latest updates on deliverability and marketing changes. Be knowledgeable of market requirements for SMS and guide our customers and internal stakeholders through the setup process. Work with Braze’s resellers and onboarding partners acting as the main point of contact for SMS provisioning. Maintain and update documentation such as best practices, compliance and playbooks to support scalability. Maintain and update country specific documentation to show differences in SMS deliverability globally and to provide expertise on this information internally. Surface data, process and technology issues through identification, measurement and monitoring of our operations to the team. Highlight any room for improvement within our existing workflows and where automation can benefit the team. Possessing good communication skills and be comfortable having interaction with customers and internal stakeholders related to provisioning WHO YOU ARE You’re capable of learning quickly and mastering complicated systems and manual processes Your attention to detail and accuracy is evident in all that you do; you possess a strong completer-finisher attitude You’re empathetic and customer-centric You’re process-oriented and enjoy the clarity of well documented processes and best practices that bring structure to chaos You’re capable of working independently but also energized from working within a team and cross-functionally to help achieve the company's goals You embrace automation and are committed to continuous improvement You want to help our Support and Services teams build the path to scale Great communication skills, able to work with, influence & align with multiple stakeholders WHAT YOU HAVE 1-3 years experience in an operational role or customer support role with a technical product, ideally in a SaaS, mobile or marketing automation oriented company Familiarity working with SMS and email channels a plus Excellent communication skills, able to work with, influence and align with multiple stakeholders Excellent command of the English language A desire to be hands-on in your daily work and drive accuracy through personal performance A strong mindset of problem-solving with multiple operational tools An understanding of the importance of analytical reporting to demonstrate progression towards your goals Analytically driven with Excel expertise and SQL skills a plus Bonus Points: Knowledge of the Braze ecosystem. Experience with other tools like Looker, Slackbots, Salesforce, etc.

Ce que vous ferez

The Messaging Operations Specialist will streamline tools and processes for messaging onboarding across various channels. Responsibilities include provisioning messaging channels, collaborating with teams, and maintaining documentation to support scalability.

Exigences

Candidates should have 1-3 years of experience in an operational or customer support role, preferably in a technical environment. Strong communication skills and familiarity with SMS and email channels are also desired.

Compétences indiquées

• Analyse de données · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Messaging
• Problem Solving
• Customer Support
• Operational Excellence
• Communication
• Data Analysis
• Automation
• Documentation
• Collaboration
• Technical Support
• SaaS
• SMS
• SQL
• Excel
• Marketing Automation
• Analytics

Domaines d’emploi

• Technology
• Customer Service & Support
• Marketing
• Data & Analytics
• Software