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Détails du poste

Position: Network Operations Engineer Location: Vancouver, B.C Position Summary The Network Operations Engineer (L2) is responsible for advanced troubleshooting, incident ownership, service restoration, and operational support across retail stores, distribution centers, corporate offices, cloud platforms, and enterprise network services. The role serves as the primary troubleshooting and restoration tier within the Network Operations organization. Key Responsibilities Incident Management & Service Restoration • Lead troubleshooting of complex network incidents. • Diagnose and restore services across LAN, WAN, Wireless, SD-WAN, Cloud, Security and ISP domains. • Own incidents from investigation through restoration and closure. • Participate in Major Incident response activities. • Coordinate vendors, carriers, ISPs and service providers. Retail Network Operations • Support retail store network infrastructure and connectivity. • Support WAN circuits, ISP services, wireless and SD-WAN environments. • Support New Store Openings (NSO) and store migrations. • Coordinate Smart Hands and Field Services activities. Problem Management • Participate in Root Cause Analysis activities. • Identify recurring incidents and operational trends. • Recommend runbook and process improvements. Change & Maintenance • Execute approved network changes. • Support upgrades, patching and maintenance windows. • Validate implementation success and rollback readiness. Required Qualifications • 5+ years of Network Operations or Enterprise Network Support experience • Experience supporting retail, distribution center and corporate environments • Strong troubleshooting, analytical and communication skills • Experience supporting geographically distributed enterprise environments Technical Skills Cisco Routing & Switching, Cisco Meraki, SD-WAN, Palo Alto Firewalls, Zscaler, Infoblox, Azure Networking, AWS Networking, SolarWinds, Datadog, Splunk, ServiceNow, Wireshark, ISP/Carrier troubleshooting. Preferred Qualifications • CCNA or CCNP Enterprise • ITIL Foundation • Azure or AWS networking experience • Python or PowerShell exposure • Juniper and Fortinet experience considered an asset Regards Patrick Fernandez Talent Acquisition Group - Strategic Recruitment Manager

Ce que vous ferez

The role focuses on advanced troubleshooting, incident ownership, and service restoration across retail, corporate, and cloud network environments. Key duties include managing complex network incidents, coordinating with vendors, and supporting new store openings.

Exigences

Candidates need over 5 years of experience in network operations, specifically supporting geographically distributed enterprise or retail environments. Proficiency in Cisco, SD-WAN, and cloud networking (Azure/AWS) is required.

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Cisco Routing & Switching
• Cisco Meraki
• SD-WAN
• Palo Alto Firewalls
• Zscaler
• Infoblox
• Azure Networking
• AWS Networking
• SolarWinds
• Datadog
• Splunk
• ServiceNow
• Wireshark
• ISP Troubleshooting
• Incident Management
• Root Cause Analysis

Domaines d’emploi

• Technology
• Engineering
• Consulting
• Retail
• Customer Service & Support