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Détails du poste

We are currently seeking a Service Advisor for Weekend Shift (Friday, Saturday & Sunday) at our Mississauga Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation. Duties & Responsibilities Fields internal and external customer inquiries to the Service Department Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager Maintains Service Department filing and records Updates customer profiles using equipment, hours, or other information from the customer work orders Maintains accessories and supplies and prepares replacement orders May prepare Service Technician efficiency reports May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

Ce que vous ferez

The Service Advisor supports the service manager by handling customer inquiries and managing the lifecycle of work orders from opening to invoicing. They are also responsible for maintaining the service library, updating customer profiles, and processing warranty claims.

Exigences

The candidate must be able to work a weekend shift consisting of Friday, Saturday, and Sunday. The role requires an entry-level professional capable of maintaining accurate records and coordinating with the shop foreman.

Compétences indiquées

• Service à la clientèle · Souhaitée
• Gestion des stocks · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Work Order Management
• Records Maintenance
• Warranty Processing
• Reporting
• Inventory Management
• Administrative Support

Domaines d’emploi

• Customer Service & Support
• Manufacturing
• Administrative
• Transportation
• Trades