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Résumé du poste

The role involves designing and implementing foundational cloud and GenAI solutions to enhance customer contact center technology globally. Responsibilities include creating technical design artifacts and collaborating with cross-functional teams to improve engineering practices.

Détails du poste

Senior Software Engineer – GenAI, AWS, Python & Java Skills and Responsibilities • Bachelor’s degree in computer science or a relevant field. • 10 years of experience building large-scale, multi-tier distributed software systems. • Hands-on experience in cloud technologies, particularly AWS services. • Hands-on expertise with Python, Lambda functions, APIs, LLM Models, and Java. • Experience with DevOps culture, tools, and best practices (e.g., Bitbucket, Ansible, Jenkins, CDD). • Strong communication skills, able to articulate complex technical concepts to both technical and non-technical stakeholders. • Ability to work and collaborate with cross-functional teams across multiple locations. • Strong problem-solving abilities and analytical skills with a keen eye for detail and the ability to assess alternatives, risks, and benefits. • Demonstrates agility in learning and implementing cutting-edge technologies across diverse tech stacks. • Candidates with eligibility for Reliability Status Clearance will be preferred. • Location: Toronto, Canada; Hybrid work model. • Occasional work outside of normal business hours as part of a global team. • Occasional weekend work in support of project delivery and implementations. • This role offers an exciting opportunity to shape the future of customer contact center technology and drive innovation on a global scale. • The successful candidate will play a pivotal role in transforming engineering practices and delivering cutting-edge solutions that enhance client experience and operational efficiency. • We are looking for an experienced and high-performing Full-Stack Software Engineer with at least 10 years of software development experience. • This role will be instrumental in driving innovation, implementing cloud capabilities, and building GenAI solutions across contact centers in Canada, Asia, and the US. • Participate in the design, development, and rollout of foundational cloud capabilities. • Collaborate with cross-functional teams to implement key software delivery, cloud, GenAI, and DevOps processes. • Create and maintain technical design artifacts that describe application functionality, solution designs, data models, interfaces, and integrations. • Contribute and adopt global software engineering reusable best practice processes.

Ce que vous ferez

The role involves designing and implementing foundational cloud and GenAI solutions to enhance customer contact center technology globally. Responsibilities include creating technical design artifacts and collaborating with cross-functional teams to improve engineering practices.

Exigences

Requires a bachelor's degree in computer science and at least 10 years of experience building large-scale distributed software systems. Proficiency in Python, Java, AWS services, and DevOps tools is essential.

Compétences indiquées

• Résolution de problèmes · Souhaitée
• Java · Souhaitée
• Python · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Python
• AWS Lambda
• GenAI
• LLM
• Java
• DevOps
• Bitbucket
• Ansible
• Jenkins
• CDD
• API Development
• Distributed Systems
• Cloud Computing
• Technical Design
• Full-Stack Development
• Problem Solving

Domaines d’emploi

• Software
• Technology
• Engineering
• Consulting
• Data & Analytics