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Détails du poste

Union/Affiliation: C.U.P.E. Local 3338 Pay range: $27.08 hourly plus 14% in lieu of benefits SFU Department Descr: Vancouver Campus IT Services Position Grade: 6 # of openings: 8 Biweekly Hours: up to 60 Who We Are Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do. SFU IT Services empowers the university to thrive and innovate through the effective use of data and technology, and is focused on improving the digital experience for our students, researchers, staff and external clients. Join our growing team as we build new solutions and services to support SFU's academic and research mission. About The Role Provides support and assistance to clients (students, faculty and staff) of IT Services as well as external customers in audio visual technologies, minor hardware and software issues and network connectivity. Provides support in ensuring the timely setup, operation and teardown of classrooms and events according to the client’s requests while ensuring quality customer service and professionalism. Responsible for logging, prioritizing, documenting, and actively resolving incidents and client requests for service, as well as proper management and quality control of audiovisual inventory. Maintains client satisfaction with IT service delivery by ensuring timely and effective resolution of client issues. Qualifications High school graduation and general courses or training of moderate duration (one semester or equivalent) in computing and/or audio-visual technology. 1 year of related experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable. Ability to perform setup, operation and troubleshooting of basic audio-visual equipment. Good knowledge in the setup and operation of video control & projection systems, video playback and recording, video conferencing technologies, and video signal flow. Good knowledge in troubleshooting computers, software, mobile devices, networks and operating systems (e.g., Windows, Mac OS, iOS and Android etc.) Good knowledge of common software applications for web browsing, office productivity, presentations, communications and anti-virus. What We Offer At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer temporary employees who belong in the Canadian Union of Public Employees (CUPE Local 3338): An additional 14% pay in lieu of benefits Hybrid-work program for eligible positions Additional Information The assignment start/end dates are: September 8, 2026 to December 20,2026. Priority will be given to qualified registered SFU students who must submit a Fall 2026 class schedule with their application. This is a part-time position working up to 60 variable hours biweekly. There are up to 8 positions available. Must be able to work flexible hours including weekends, evenings, and holidays. Please include your cover letter, resume and class schedule in one attachment. SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university. We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact [email protected].

Ce que vous ferez

Provide technical support for audio-visual technologies, hardware, software, and network connectivity for university clients. Manage the setup, operation, and teardown of classrooms and events while documenting incidents and managing AV inventory.

Exigences

Requires a high school diploma and moderate training in computing or AV technology, along with one year of related experience. Candidates must be proficient in troubleshooting various operating systems and AV equipment.

Avantages

• 14% Pay In Lieu Of Benefits

Compétences indiquées

• Service à la clientèle · Souhaitée
• Gestion des stocks · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Audio Visual Technology
• Hardware Troubleshooting
• Software Troubleshooting
• Network Connectivity
• Video Conferencing
• Video Signal Flow
• Windows
• Mac OS
• iOS
• Android
• Office Productivity Software
• Customer Service
• Incident Management
• Inventory Management

Domaines d’emploi

• Technology
• Customer Service & Support
• Education
• Engineering
• Government & Public Sector