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Détails du poste

WHO WE ARE As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that’s you, let’s work, learn and grow together. Some perks and benefits: * Associate discount * Health and Dental benefits * RRSP/DPSP * Performance bonuses * Learning & Development programs * And more... WE ARE BUILDING AN INCLUSIVE AND DIVERSE TEAM Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. SOME OF WHAT YOU WILL DO As the Wireless Sales Supervisor, you are a champion of the customer experience in the wireless department. You help our consumers and business customers achieve their working & learning goals by sharing your knowledge, experiences, and enthusiasm on the latest wireless tech products, services, and trends. Primarily a sales position, you will partner with management to determine and deliver on daily financial/ non-financial goals. Passionate about wireless technology, you continuously grow their knowledge by committing to ongoing self-development and interact with the larger store team and other business units by sharing your expertise. Specifically, you will: * Partner with management to identify and achieve short and long-term goals for the wireless department * Ensure team understands connection between store financial success and the wireless department * Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets * Lead and model unlocking the whole store play by engaging with customers and associates in other departments when not engaged with a customer at the wireless kiosk * Effectively resolve customer concerns and escalates to management when appropriate * Perform follow-up calls to solicit feedback on sales and promote additional products and services where applicable * Take opportunities to identify and grow new business opportunities and prospects such as generating referrals and participating in outreach activities * Work with various market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads and referrals * Provide management with relevant sales information * Participate in the recruitment, hiring and onboarding processes within their department * Be accountable for training and coaching associates in all aspects of sales and customer engagement * Understand and adhere to all asset protection and privacy policies, and coach others to do so as well Qualifications: SOME OF WHAT YOU NEED * Completion of post-secondary education is preferred * 2+ years of Wireless Sales experience * 1+ years in a supervisory role with direct accountability for achieving sales targets is preferred * Ability to resolve clients concerns in a diplomatic manner * Ability to plan, organize and prioritize efficiently to effectively to handle their daily responsibilities and serve our customers * Capacity to work independently and seek out assistance as required #letsconnect We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

Ce que vous ferez

The Wireless Sales Supervisor leads the wireless department by driving sales targets, coaching associates, and ensuring a high-quality customer experience. They also collaborate with store management to identify business opportunities and maintain operational standards.

Exigences

Candidates should have at least 2 years of wireless sales experience and 1 year in a supervisory role. Post-secondary education is preferred, along with strong organizational and interpersonal skills.

Avantages

• Associate discount • Health and Dental benefits • RRSP/DPSP • Performance bonuses • Learning & Development programs

Compétences indiquées

• Communication · Souhaitée
• Gestion du temps · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Wireless sales
• Team leadership
• Customer experience
• Sales coaching
• Financial goal setting
• Conflict resolution
• Business development
• Relationship management
• Recruitment
• Onboarding
• Asset protection
• Privacy policy compliance
• Communication
• Time management
• Strategic planning
• Wireless Sales
• Accountability
• Self Development
• Sales Prospecting
• Diplomacy
• Curiosity
• Artificial Intelligence
• Asset Protection
• Business To Business
• Management
• Customer Service
• Customer Engagement
• Sales
• Selling Techniques
• Employee Onboarding
• Regional Sales
• Coaching
• Retail Sales
• Sales Management
• Enthusiasm

Domaines d’emploi

• Retail
• Sales
• Management & Leadership
• Customer Service & Support
• Wireless Sales Specialist
• Sales Supervisor (General)
• Shop Supervisors
• First-Line Supervisors of Non-Retail Sales Workers