Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Palliser | A Legacy of Excellence, A Future of Possibility

For over a century, Fairmont Palliser has stood as Calgary’s most iconic hotel—a symbol of timeless elegance, heartfelt hospitality, and deep community roots. Since opening in 1914, we have welcomed dignitaries, trailblazers, and generations of guests with impeccable service and unforgettable experiences.

Our story is woven into the fabric of Calgary’s history, and our people are at the heart of it all. At Fairmont Palliser, we believe in creating a workplace where tradition meets innovation, where careers are cultivated, and where everyone is empowered to thrive. Whether you are just beginning your journey in hospitality or bringing years of experience to the table, here you will find a team that values connection, excellence, and purpose.

Join us in delivering elevated experiences and be part of a legacy that continues to shape the future of hospitality in Calgary.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Concierge Supervisor. Inspire and create the grandest experience for our guest, clients and colleagues every day.

As Fairmont Palliser’s Concierge Supervisor, you will play a pivotal role in delivering personalized, luxury service to our esteemed guests. Your primary responsibility will be to anticipate and fulfill guest needs, providing expert recommendations, seamless arrangements, and unparalleled hospitality to enhance their stay. As a key ambassador of the hotel, you will serve as the primary connection between guests and the dynamic city of Calgary, ensuring that every interaction reflects the elegance and excellence of Fairmont Palliser. With your professionalism, keen attention to detail, and passion for curating memorable experiences, you will uphold the highest service standards, further solidifying Fairmont Palliser’s reputation as Calgary’s premier luxury destination. Reporting to the Chef Concierge.

Key Responsibilities

• Serve as a visible and approachable lobby presence, providing exceptional guest service and acting as the primary liaison between Fairmont Palliser, its guests, and the city of Calgary.
• Provide expert recommendations for dining, shopping, entertainment, cultural experiences, and local attractions, ensuring each suggestion is tailored to individual guest preferences.
• Coordinate bookings and reservations for restaurants, tours, events, and activities, managing logistics to ensure seamless execution.
• Maintain an extensive knowledge base of Calgary’s attractions, events, and hospitality offerings to enhance guest experiences.
• Handle guest inquiries and requests with efficiency, ensuring prompt resolution and exceeding expectations.
• Arrange transportation services, including private transportation bookings, taxis, and rental vehicles, ensuring prompt and reliable service.
• Leverage hotel technology to log guest preferences, coordinate services, and track special requests through phone, email, and text communication.
• Cater to VIP guests, demonstrating discretion and professionalism while curating personalized services to meet their specialized needs.
• Foster strong relationships with local businesses, vendors, and service providers, ensuring preferred access and exclusive experiences for hotel guests.
• Handle guest feedback and service recovery professionally, implementing swift solutions to maintain guest satisfaction and loyalty.
• Uphold the highest standards of integrity, discretion, and professionalism in all guest and colleague interactions.
• Ensure compliance with Fairmont Hotels & Accor policies, including health, safety, and ethical standards, to maintain a secure and professional work environment.

Please note: This is a seasonal position with an end date of October 13, 2026.

Qualifications

What will you bring to this role?

• Flexibility to work various shifts, including evenings, weekends, and holidays as required.

• Previous experience in a concierge or luxury hospitality role is preferred.

• Experience with hospitality software (Property Management Systems etc.) is an asset.

• Fluency in English (verbal and written) is required; proficiency in additional languages is considered an asset.

• Exceptional interpersonal and communication skills, with the ability to engage and build rapport with guests from diverse backgrounds.

• Strong organizational and multitasking abilities, with a meticulous attention to detail.

• Ability to thrive in high-pressure environments, maintaining poise and professionalism in fast-paced situations.

• Passion for delivering outstanding service, consistently exceeding guest expectations.

• Comprehensive knowledge of Calgary’s attractions, dining, and entertainment landscape.

• Strong technological proficiency, including experience with Microsoft Office (Outlook, Word, Excel).

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees. Company-matched pension plan, as well as RRSP & TFSA options. Complimentary meal in staff cafeteria during shifts.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity:
We build trust through mutual respect and being authentic.

Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.