Are you successful at building instant rapport and achieving customer satisfaction?

Do your organizational skills shine in your workflow?

Are you looking for a career opportunity with great potential?

If you’ve answered yes to these questions, then come join our team at Bartle & Gibson!

We are currently in search of a career-orientated person to join our team. We are looking for the right candidate to train and develop for a career in Hydronics & HVAC. This position handles Inside Sales, and Quotations for our customers. The position operates in a fast-paced, dynamic, and rewarding environment.

DUTIES AND RESPONSIBILITIES

• Responding to inquiries and processing incoming calls and orders
• Contacting current customers and identifying new products and potential up-selling
• Entering orders into the system
• Sourcing materials for customers when currently not in stock
• Maintaining knowledge base on current products and learning about new products
• Providing product information, pricing quotations, and follow-up on quotes
• Developing and maintaining positive customer relationships
• Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service
• Supporting Counter Sales and handling returns as required
• Working closely with others to ensure customer needs are met
• Other duties as required

SKILLS AND COMPENTENCIES

• Exceptional customer service
• Ability to warm up and develop instant rapport with potential customers
• Ability to develop long-term relationships and generate referrals from your customers
• Excellent interpersonal & communication skills, both verbal and written
• Impeccable organizational skills with attention to detail
• Time management & multitasking skills to serve several customers at the same time
• Strong networking skills, outgoing personality
• Excellent computer skills (Word, Excel, Email)
• Self-motivated; able to function effectively both independently and as a member of a team
• Proven ability to learn quickly and work effectively in a fast-paced work environment

EXPERIENCE AND EDUCATION

• Minimum grade 12 education required
• Candidates should possess a minimum of two years’ sales experience (counter sales, inside sales or outside sales) preferred
• Post-Secondary courses in Hydronics or HVAC preferred
• Skilled in serving and negotiating with institutional and industrial purchasers, Hydronics & HVAC contractors, and the public preferred
• Knowledge of the Hydronics or HVAC industry or a background in Hydronics and HVAC products preferred

Final candidates will be required to undergo an assessment and security screening, including a criminal record check. Employment is subject to screening completion that is satisfactory to Bartle & Gibson.