Do you thrive in a fast paced environment where you can apply your technical skills and experience to help support End Users to decrease downtime and increase productivity? CGI is looking for experienced individuals to join our team to help support a rapidly changing environment. If you enjoy providing a high caliber of customer service, are highly organized and have excellent communication skills we may be looking for you. You will be challenged through the complexity of the environment, new technology implementation projects as well as your daily operational tasks.

Your future duties and responsibilities

This position will be responsible for daily operational duties as a Desk side Support Technician. Duties will include deployments of computers and computer peripherals. Troubleshooting and incident resolution of issues submitted by End Users both from a software and hardware perspective (including Operation Systems, Desktop Applications, Desktops, Laptops, Tablets, Citrix Client, Active directory etc.) Assisting to troubleshoot and resolve issues with LAN network, voice, and meeting room related issues.

. Perform installation of Desktop Software, Thin Clients , Laptops, Tablets –and various peripherals
. Create and manage AD end user accounts

. Troubleshooting common issues with Desktop Software and Operating Systems
. Repair and replace components in regards warranty and non-warranty hardware (Desktops, Laptops, Tablets – Peripherals)

. Perform End User moves from various office locations including all computer related hardware and peripherals
. Assist with troubleshooting and resolution of issues with network, voice, server and meeting room related issues.
. Coordinating work with Client and Third Party Vendors
. Management of Desktop Hardware Configuration Management Databases (updating location and asset information)

Required qualifications to be successful in this role

Essential Requirements:
. Strong experience in Windows 7 and Windows 10 operating systems
. Strong experience troubleshooting and resolving issues with Desktop Hardware and Peripherals (from manufacturers such as Hewlett-Packard, Dell, Microsoft, etc.)
. Experience in providing in-person and remote troubleshooting of Desktop Software

Professional Requirements:
. Strong customer service skills is a must both in-person and over the phone
. Strong team work ethics is required for success of this role
. Highly organized with strong time management skills
. Strong ticket management abilities
. Thought leadership surrounding issues and observations in the environment
. Initiative, autonomy and a strong sense of urgency

Desired Requirements:
. Knowledge of ITIL is an asset
. Network, Storage and Meeting Room Support experience and certification is an asset
. A+ Certification is an asset
. Experience working in Oil & Gas environment is an asset

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $50 000–$85 000. This role is an existing vacancy.

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Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.